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November 2023 by Mark Brustoski
I would not recommend this location. The online scheduling app. is an absolute waste of time. Made an appointment for 9:00 am, but had to leave the car the entire day. By 3:00 pm, they still had not looked at it. I suspect they may not have even looked at the vehicle, still parked in the same spot it was parked when I left it.Secondly, very dishonest and only trying to sell tires. Service was to fix a simple leaking tire, probably a nail in the tire. I was advised tread depth was 2/32" and tire was not serviceable. They recommended 4 new tires. After seeking a second opinion, it was determined the tread depth was 7/32" and the tire was repaired.I can only imagine how many people have been misled and deceived by the dishonesty of this shop. I would recommend getting a second opinion before taking their word. Make a better choice.
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October 2023 by Elizabeth Vanyo
Very dissatisfied with the service I received at Conrads....went in to have a tire patched. They told me they could not patch it. And I needed to buy 2 new tires. They told me it would be $200 each Tire to match what I currently had on my vehicle. I agreed and and came back next day to wait for them to change tires. When I got my car back, I was very unhappy with the way the new tires looked on my vehicle. It looked like they had scratched up the rim as well as the tire itself.... then, after all that, I continued to have an issue with the tire losing pressure so now I have to take it to the dealership because Conrads told me there was nothing wrong with my tire. Would never go there again nor recommend.
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July 2023 by Ray McCarthy
This location does not want to be bothered with simple flat tire repairs, as evidenced by my interaction with the “pleasant” gentleman at the front desk today. I took my business down the road to a discount tire store and was in and out within 10 minutes. I recommend you do the same.
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July 2023 by Nakita H.
I went online 3/28/2023 and scheduled an alignment for 3/31/2023 for the Conrads in Brunswick, Ohio. on 3/30/2023 Conrads called my phone, I picked up the phone, and the man that was on the line did not even ask my name but started screaming at me telling me I needed to change my appointment as they were booked and could not do my alignment. He was yelling so forcefully I could not even get a word in. I told my fiance that I would not be giving Conrads my business because he verbally berated me and would not let me speak. My fiance made an appointment to get an oil change on his truck and took it in. (05/2023) While there he made an appointment to have my car brought in for an alignment (he told me to give them another chance as they have always "taken care" of him).Dropped my car off 5/8/2023 after hours. They sent a video to him that showed it needed front control arms, a rear control arm, and a tie rod on the front passenger. They said they could not do an alignment without these issues being fixed. The quoted price for the work was $1600.00. I contacted the mechanic my family uses and was quoted $900.00. I took my car to the other mechanic (he doesn't do alignments unfortunately) and the work with parts cost $850.00. I got my car back 5/20/2023 from the mechanic. We again set up an appointment to have the alignment done. Took the car in to Conrads 5/21/2023 after hours. They called again on 5/22/2023 and sent me a video showing a toe adjustment link needed replaced on the right passenger side as it was stripped and they could not do the alignment. They said they could not adjust the left rear because the right rear already had a problem. My fiance called them and they said that since they already completed half the alignment they would charge for the full thing, and if he took the car to be fixed and brought it back they would have to charge for another alignment since it left their shop. They quoted a $500.00 price. Since it would be like getting charged another alignment fee, we told them to just fix it. He also instructed them to put the "bad" part in the car.When I picked up my car on 5/23/2023 I noticed the steering wheel was still crooked, and the car was still pulling to the left. Conrads told me that my tie rods (just replaced) were seized and could potentially be a problem. The "bad" part (toe link) was taken to the mechanic and he said that it was absolutely not stripped. My Fiance called Conrads AGAIN and told them the alignment was not done correctly. They told him they would issue a refund for the alignment and it should get to us within a week. The check never showed up and he asked Tyler the manager again, and he said it was coming from corporate and would need more time. 3 weeks later my fiance reached out to corporate and they said the check was never issued and they had no clue the problems we were having. They eventually refunded the amount and sent a check ($87.50)During the issues with my car, my fiance noticed that his truck was telling him he needed to add oil (Conrads just did his oil change), he contacted Conrads and they told him to bring it in. I took the truck to get looked at. Tony told me when I brought it in and told him I was going to wait for it as I did not have a ride home, that they were booked that day and someone came in for an oil change and the check engine light was on and they could not get to the truck. I told him that was pretty upsetting seeing that the truck was already serviced and should be made a priority since they messed it up. He told me that was unfortunate, but he could not do anything. I had to find a ride home. Conrads called my fiance and told him the next day that it was his truck and that they had to do a $120.00 oil change to correct the leaking oil due to an additive in the more expensive oil change. They did the oil change at "no cost" and he picked it up. It is still leaking oil to this day. He has called to talk to corporate, he has tried every avenue. It is sad that we had to have this horrible experience at
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May 2023 by Richard Gallegos
I took my vehicle in because it was running a bit louder than normal, most likely something to do with the exhaust. It wasn’t wake the neighbors up loud but something was obviously up. I dropped it off for them to take a look and a few hours later they called with an estimate of $1,603.92! They wanted to sell me pretty much an entirely new exhaust system. Thankfully I told them no and took it someplace else for a second opinion. Ron’s Garage a few miles away told me that I had a small hole in my muffler and charged $222.80 parts/labor to replace it. I’ll never take my vehicle to Conrad’s again for anything.
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February 2023 by Laurel H
Took my vehicle for an oil change, they never filled my vehicles almost empty coolant or windshield wiper fluid. Took it right back. Talk about cold customer service for a mess up on their end. Not even a sorry!If you go for an oil change make sure to pop your hood and make sure they even did their job!
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January 2023 by Jay Elish
They screwed up my last 2 oil changes (2 different cars)! Both times, whomever changed the oil neglected to do it properly and both times had oil leaking from my cars. One time, they didn't tighten the oil plug properly and the other time they didn't tighten the oil filter properly. I guess you get what you pay for! Will never go there again. Also waited 90 minutes for one of them.
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January 2023 by Mark Kirkpatrick
Friendly efficient staff. Got synthetic oil change and tire rotation. Got started at 9 am and finished by 9: 45. I highly recommend their service.
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January 2023 by Debra Graf
Management ROCKS!! Clean and pleasant waiting area. Great overall experience. I would recommend Conrad’s to anyone! Thank you to the whole team.
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November 2022 by Mark Bedenik
Unfortunately, having people come to work and scheduling is their biggest issue. Three times, I had to reschedule my appointment for an oil change and tire rotation. After talking to the manager of the store and his supervisor, there is no plan currently in place to fix this issue. It is a huge inconvenience to the customer. For some reason, the technicians always get the sickies around Saturday, Foot Ball games. I would not recommend this location, unreliable. Luckily, these guys are not in the health care industry.
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November 2022 by Christin V.
We have been bringing our cars here for years. The last three times we made appointments two times were canceled same day. Today was a reschedule from last weekend. We dropped the car off last night anticipating it would be completed first due to the cancelation again last weekend - again they canceled after the car was dropped off, not us. Called to check what time we would be able to pick it up and they are telling us 5 pm. If you don't have the staff to run your business cut down on the appointments. Don't tell people you can get it done and then have the car all day long. We will not be going back. There strikes and you are out.
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October 2022 by Lena Scott
Sam is amazing! He was kind, professional, and timely! I appreciate the techview video he sent and the honest evaluation of what was going on. It feels good knowing I have a business like Conrad’s and a business man like Sam in my community. can’t say enough good things
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October 2022 by Larry Sawicki
I got turned away from this location even though I had an appointment for 4 tires. They claimed that they made attempts to call and reschedule but I received no such call. Then they made excuses about my phone not being in service despite the fact that I had received my confirmation text message regarding my upcoming appointment. If my business is not valued, I will happily go somewhere else for service.
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October 2022 by Brian Knapik
While getting new tires on 10/11/2022, Conrads damaged my tpms sensor (glorified valve stem). My tires were slowly leaking air over the next few weeks with the tpms light on. When i finally was able to get an appointment, I was told my tpms was leaking and had to be replaced. Coincidence it happen to go bad the same exact time i bought new tires. They refuse to take any responsibility on damaging the part. Place is shady, would recommend to go elseware.
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October 2022 by Lena
Sam is amazing! He was kind, professional, and timely! I appreciate the techview video he sent and the honest evaluation of what was going on. It feels good knowing I have a business like Conrad’s and a business man like Sam in my community. can’t say enough good things
