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October 2023 by BMW GAL
I went in for my 6000 mile oil change and tire rotation. The staff was friendly enough and it went rather quickly. .Unfortunately, when I started the car the next morning, on all of the notifications that I “needed service” appeared on my navigation screen— time for an oil change time, for a filter change, time for service.I called the dealership and explained that I had just been in for service the day before (it’s a 60 mile round-trip drive to get to that dealership) and all the service notifications were appearing on my dashboard. I was told that I needed to come back so they could reset the system. Not happy. It made me wonder if they couldn’t even do this simple reset, did they really even change my oil and do the service? I did went back in a week later and the service representative (very nice and helpful, thank goodness) said I could’ve reset it without coming in (he reset it and showed me how to do it). That frustrated me even more. Why didn’t the service desk tell me that over the phone so I didn’t have to drive another 60 miles round-trip for some thing I could’ve done myself???????The Service rep did promised me a free oil change at my next 6000 miles service. I just hope he’s still there 6000 miles later. It didn’t make the unnecessary round trip any less painful.
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October 2023 by Ernestine Patterson
My Forester service appointment at Auto Brunswick was very nice. The service personnel were polite, greeted me upon arrival, acknowledged services requested and gave initial price for said services. Waiting area was bright, comfortable with beverages and TV. When services were completed, the initial price remained the same. Wait time for services was less than two hours. Complimentary car wash given.
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October 2023 by Michael McVicker
John Helms at Brunswick Subaru is one of the few people here, who truly goes above and beyond for his customers. John treats you like family from the moment you walk in the door. He makes the car buying process so simple. He will do everything in his power to make sure you are one hundred percent satisfied before you walk out of the door. John makes sure he personally details the car before you drive it home just so it meets his expectations. There is no stress at all when you are working with John. If you are in the market for a new vehicle make sure deal with John Helms. He is truly one of the good guys!
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October 2023 by Tracey Ridler
Went in just to look at the Outback Wilderness and Onyx…and ended up buying! Nael, the salesman, was warm and and extremely knowledgeable. We were on our way to the movies, and he moved fast to get what we needed completed in time. I was happy to see good reviews about Subaru’s service as well.
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October 2023 by Nicholas Fisher
I can’t speak for the dealership sale side, but I can say the service center Brunswick Subaru is outstanding. The staff has some of the best customer service I have ever seen. They really take great care of you. I will never go to any other place for an oil change than Brunswick Subaru.
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September 2023 by Matt Miller
Purchased a used Outback elsewhere but wanted a Subaru dealer for service. I needed another key cut and programmed. Local dealer to me is horrible so I called Brunswick Subaru. They had the key in stock. I showed up for my appointment and David was my service associate. I could not have received better service anywhere else! David answered all my questions, and answered some questions I didn’t even know I had! He walked me through some of the settings I had questions about. He was friendly, courteous, professional and knowledgeable. I will be driving the extra 25 minutes further to see David and Brunswick Subaru from now on. Thanks David!I should add that the service I needed was done quicker than the quoted time frame and was very reasonably priced. Very satisfied.
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September 2023 by Bridget Fuller
I recently purchased the Forester with the help from Ramiz. I loved the vibe the moment I walked in. I have never bought a new car in my life and waa a bit leery because you hear other people say that buying a car at a dealership is awful. This was not the case here! Ramiz was the BEST, i never felt the high pressure sales and he but me at ease right away. The whole buying and trade in of my car was so smooth and painless! I highly recommend purchasing from the Brunswick Subaru! Oh....and i LOVE my new car!
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September 2023 by Carol Rosenblum
I knew I was going to buy a Subaru (fifth one since 1983). After a move cross country, I needed to find another Subaru dealership. I'm so grateful I found Brunswick Subaru. Patrick went on 3 separate trial runs with me; he was patient, knowledgeable and I really enjoyed our interaction. I decided on the Outback, which I had previously owned and although there was only one on the lot and it was not a color I could live with. Patrick took the time to investigate future inventory coming to Brunswick Subaru, confirmed I could get the features I wanted and my first choice of color. He kept me apprised of the progress and I got my beautiful Outback. I love this car! Best of all, Patrick spent a great deal of time going over all the new technology in today's Subaru and made sure this old lady felt informed and comfortable. I would definitely recommend Brunswick Subaru; ask for Patrick.
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September 2023 by Karla Masony
I always have a professional and positive experience when I use Brunswick Subaru. The Staff is polite and always answers my questions and concerns. The facility is clean and comfortable to wait for your vehicle until it is completed. I love my Subaru and the service!!!
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August 2023 by Debbie Liebler
I had a great experience with Brunswick Subaru. They were fair on the price I paid for my Outback and also gave me a competitive amount for my trade in. I didn’t spend all day at the dealership either. Everything was efficient. My salesman was wonderful!
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August 2023 by Kourtney Maddern
Todd Goodnight was a fantastic salesman and a huge help when I was buying my Subaru! Please ask for Todd! He will make the car buying process a breeze! Thank you Todd and Brunswick Subaru ?
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July 2023 by Josephine Ramos
John was extremely helpful and polite to myself, my husband and my son in looking for what they both wanted. He wasn't pushy at all and was very informative throughout our time there. We will definitely be coming back to speak with him about purchasing!
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July 2023 by Kim Billings
Char is the best sales lady I have ever met! Honest! Thank you so much for a few cars I've bought from you! Plus, Subaru is the best! I hit a semi and walked away with my Crosstrek totaled a few years back!
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July 2023 by Christopher B.
My Outback threw a serpentine belt after business hours on a hot, cross-country drive with elderly pets, and these guys got me in first thing the next morning and had me on the road by lunchtime. The bill even came in under the estimate because a part they thought they'd have to replace was still in good shape. Honest, competent, and ready to help somebody in a tough spot is about as good as it gets in auto repair world. All the stars and a jelly donut to Brunswick Subaru.
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July 2023 by Cindy
I was very happy to find the car I was looking for at the Brunswick Subaru dealership. The sales rep that I worked with was very helpful and knowledgeable. Ray Hanini also sold Outbacks to two other friends of mine. We were all very happy with him and Brunswick Subaru.