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“Everyone at this Home Depot is so helpful. I want to give a shout out to Aiden who helped me tremendously with several flooring questions I had. He really knows his stuff! The people in the appliances are also always very helpful: truly everyone is. It’s a clean store and everyone that works there is great.”
“Jasmine at the Brookpark store in Cleveland is amazing! She went above and beyond fur customer service standards.
I love Menards in general and wish there was one closer. On this visit, Jasmine helped with getting a gas dryer at a moments notice, answered questions about the product, helped us find all the accessories and had the dryer waiting at the counter for us!!
It made a stressful day so much better, and she did it all with an incredibly gracious attitude and a smile!!”
“A big shout out to Dee.in garden center.kind courteous.and extremely polite and extremely helpful..Thank you..also to Collette at customer service for her kindness.while checking out...Best experience I have had at this store .ever..Thank You.”
“All the employees who helped me were super helpful and incredibly attentive! I was in and out with my paint and supplies in less than 10-15 minutes. No stress, super easy!”
“Normally this store and location are great. The staff here is always willing to assist.
But today I encountered a horrific issue with an online purchase.
I saw the item on line and since I had to go to the store wanted to order it there but have it sent to another person as a surprise gift.
The sales clerk told me I could do it on line on their computer but I didn't have my glasses so she assisted after I asked. After several attempts to get the information correct, she put the name and address in for the recipient. When everything was done, the system continued to go back to my home address. She stated it was because of the credit card and would have to be shipped to my home.
I can understand I had not been in the store and maybe they thought it was scammer using my credit card info but no, I was there in person.
I had the cash with me but apparently the order requires credit cards.
This will make me hesitant to order anything from the store in the future and only do in store shopping. This needs to be addressed as I am sure other people have had issues with on line ordering.”
“So, I used to dread shopping at the Steelyard Commons Home Depot, because you could never find help or associates would see you coming, like you had a question, and make a beeline the other way. But I must say, the last couple times I've been there, I've been lucky enough to encounter Greg. Greg is so helpful, and you can tell that he really doesn't mind, and in fact wants to help you. If he doesn't have the answer, he'll stick with you until he gets one. Home Depot needs more associates, with great attitudes like Greg!”
“I'm so impressed with this stores customers service, an extra thanks to Dave the Pro dept. manager. We live in Richmond hts and this particular project has had us at 3 Home depot stores,looking to stop at 2 more. Long drive, but this store was well worth the drive, project back on schedule.
Thank you Dave and Rocky river store.”
10AM - 6PM
2110 W 110th St, Cleveland
Home Improvements
“Oh wow, great stock on almost new appliances like stoves, refrigerators, washers, dryers. Great dining room sets, place settings, glass wear. Can't wait to go back.”
“Jim Zupan In appliances was above reproach. I came in with my Mom as she was looking to replace all the kitchen appliances (fridge, oven, microwave, dishwasher) and Jim was beyond helpful. My mom really didn’t know what she needed and Jim was right there being incredibly helpful. He didn’t upsell or try to push anything on us. He was straightforward and very very knowledgeable and even told us about features we simply didn’t need. We decided to get all the appliances and actually waited a couple days till Jim was back as we only wanted to work with Jim. HIGHLY recommend!!! (As a bonus, he would laugh at my stupid dad jokes lol)”
“I can only say that I have shopped at many many many stores for one thing or another, my experience at the Strongsville Lowe’s with the young lady Danny was one for the ages. She was the most kind understanding and professional person I’ve ever met at any of those type of stores, kudos to you Lowe’s for hanging onto someone that professional and capable of making me smile specially right when they opened up, she’s in the paint department. She is incredible.”
“For the most part, most of the staff is helpful except for the younger kids, they're on their phone and don't bother looking up , helping, or asking if you need help. ??I got it boys, no worries.”
Home Improvements
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“Had an return to exchange on a fridge and I was having a hard time with the store near me and came to this location and they were GREAT!!!!!! The women in the appliance center were fantastic”