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November 2023 by Nancy Fitzgerald
Excellent attention to detail, trustworthy staff who made the entire process stress-free! I will choose Caliber with confidence if ever I need my car fixed in the future.
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October 2023 by Robert Calton
The best place in Cleveland to get your vehicle back in pristine condition. They'll have you feeling like you just rolled off the assembly line in a brand new car!
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September 2023 by K Hollyfield
Caliber had my vehicle over two months and its still not repaired properly plus I have a lot of damage (scratches) on my truck that wasnt there previously. Seems like Im going to catch hell to have work completed that should have been done correctly the first time done and the scratches repaired. Although I was told they have over 1700 locations and I can go to any one and they would cover a rental while my vehicle is being paired. As of current this has yet to occur seems like it will be an uphill battle as I no longer live near the shop that originally did the repairs to begin with. I wouldnt recommend them. Hopefully they honor their work and fix the damage that occurred in their possession they did have my car for two monthsUpdate*This still hasnt been resolved and the email address presented to contact Caliber at is no good. I guess I will keep trying and hope they rectify the issues with my vehicle before they claim I am out of the warranty period for them to fix their mistake and damages.
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August 2023 by Susan Lesko
Caliber Collision went above and beyond to repair my RAV4 that had both front and back-end damage from separate incidents. I'm loving my SUV again and thank them for their professional and caring service.Services: Painting
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July 2023 by Cindy Dawson
I had a lot of damage to my truck from vandalism, the folks at Caliber Collision were absolutely terrific! Repairs were beautiful, my truck looks new and they were very polite and professional. I recommend Caliber.Services: Painting
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July 2023 by Nancy Cordero
My auto was hit by a commercial box truck, Caliber fixed my car, customer service was great. Communication was great and the work was professional.Service: Painting
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July 2023 by Amanda P.
Used this collision shop (brook park location) only for the reason it was my insurance preferred collision shop, I will not go back. I received an email estimate that was never reviewed in detail, so was under the impression my car would be repaired as discussed when pictures were taken and reviewed. When I picked up my car, a month and 3 weeks later, my car was not repaired as discussed. I never received any communication from the shop as to what was being done or why extensions were being added. I was informed my car would be ready on 7/7, then 7/14, 7/18, 7/21 and finally 7/25 with absolutely no further communication aside from a text that read "Update: Hi Amanda. We have updated your estimated completion date from 07/21 to 07/25/2023. Thank you, Caliber Collision" with the dates changing. When I called to inquire, I was informed that "technicians were out and it is vacation season". The part that was not repaired was never communicated that it was not being worked on. I was told another reason there would be delays in pick up was for detailing the car, which was clearly not done. After all this time, I show up to pick up my car completely disappointed and frustrated that I had to pay any money for repairs that were not complete. I would not recommend this location to anyone, and I certainly will not bring my car back. This was an unacceptable experience.
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June 2023 by Elizabeth Naylor
I used caliber through my insurance after needing body work done from hitting a deer. They got me in quickly, gave a quote and scheduled my care for service efficiently. They work with enterprise down the road who picks you up for your rental car and you can leave your rental at caliber when you come back. They sent text messages with updated information throughout the process and got my car done early. Highly recommend! Great customer service and they did a wonderful job.Service: Body & Trim
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June 2023 by Le'Shelle López (Shorrty_RockXxx)
They have the Best when it comes to Communicating and Communications. And also always Contact with Real and true ?Updates at your Needs and ability. & that comes with great Services.
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May 2023 by Patricia Marks
Excellent Service!! and we highly recommend Caliber Collision to family and friends. Our car looks brand new. The Management and Staff are to be commended for their expertise in the skilled auto body repair and customer service.Services: Painting
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May 2023 by sue laske
Got my front bumper replaced due to a MVA. Quick and easy for me. They had the rental guy pick me up to get me a car. When I picked up my car I just left the rental there. How easy!!! Then I get in my car and they had cleaned the entire inside!!! Windows too!!! Fantastic! I’d recommend them to anyone!!Service: Body & Trim
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May 2023 by Amanda L
The absolute best!! We recommended three people here because they know their stuff and the custom service/communication is awesome!
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April 2023 by Dirk Krog
Representatives were very courteous with calls and progress updates whether positive or negative. They couldn’t have made the process easier.Services: Painting
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April 2023 by Daria Nadji-Littlefield
I recently moved to Ohio and had an accident due to icy roads. I worked with my insurance company and caliber collision to repair my vehicle. Because everyone is experiencing high volume and shortages for parts, it did take a few weeks to take my car on for repair. However, the process was seamless. They worked with me to be able to drop my car off after hours, they let me know that they received my car the next day, they kept me informed of the cost of the repair when it was more labor intensive than they anticipated, AND they finished my car early. I was able to leave my rental vehicle with them instead of worrying about getting it back to enterprise as well, which made the process so much easier. They have the front of my car looking brand new and better than it did before my accident. Customer service was also on point. Everyone I dealt with was super friendly, and again, their communication through the repair process was top notch. I've never dealt with a better collision company.Service: Body & Trim
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April 2023 by Jack Wunderle
Did a nice job car repairs and painting but have given a five if they would have correct it. One small item we talked about which they did do ended up relay to us the reason why just didn't do it
