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July 2024 by Donna Covolo
I get a daily email from usps of mail that I should be receiving that day. Last week I did not get a piece of mail that may have been important from my insurance company. I waited a day or two to see if it would eventually get delivered. It never was delivered. Also, my magazines have been delivered to the wrong address. Seems like mail service is getting worse in Broadview Heights. I tried to call the Broadview house. Post office and the car was either not answered or was disconnected.
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February 2024 by Tas Sibe
We find this location very dependable and prefer it over the closer NORO one. I like that the have self service largehopper bin in the lobby for after hours parcel drop off. Been going here for years never had any problems. 5 stars!!!
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January 2024 by Ray Moore
They have one good employee who should be postmaster general. His name is Julian!
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December 2023 by Andy Kaminski
Tracking shows still at Broadview hts post office after dropping off 5 days ago. Called the branch, they insist it is not at the branch. The girl just kept repeating that it is not there, yet tracking shows it is. USPS is just slow and unreliable. Bad customer service and just an unreliable shipping service. Will use Fedex, UPS exclusively going forward. Unfortunately not the 1st time USPS has lost or misplaced my package.
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December 2023 by Nolan
Friendly desk staff. I am a small eBay seller and my packages always make it on time
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October 2023 by Jim Trout
Multiple times I've mailed things at this location that were lost. Most recently it was an important trust document related to my fathers estate. I paid for certified mail. After 2 weeks the tracking showed it never made it out of Cuyahoga county. I had to redo all the papers. I complained and they said "for important things you should use Priority Express" (which costs $28 per letter). We've also had mail delivered to our house with post marks from 6 months prior. If this was a private company they would be out of business. I now use FedEx for anything of value. They've been fantastic.
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August 2023 by Louis Londrico
Very helpful
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August 2023 by Cindy
They are always so quick and friendly. I've never had an issue with this location!
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August 2023 by Joyce Cox
Mid afternoon, no line, friendly,...great customer service?
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August 2023 by james sipos
Person was very polite.
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August 2023 by Kevin Briola
Very helpful service
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August 2023 by Julie Luber
I mailed a letter inside the local USPS building on July 11, 2023. I just found out the intended party never received said letter. I tried calling my local USPS to find out where it is and no one answered. I then called the 1-800 number and wasn’t given an option to speak with anyone despite saying customer service or representative. What absolutely horrible customer service. It’s no wonder people send correspondence online whenever possible. Shame on you!
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June 2023 by P. J. Clark
Not only did they deliver my midterm election ballot (which was sent to me October 2022) in FEBRUARY 2023, the carrier for my building spent one summer quibbling about "mailbox safety" and then leaving our mail *on top of the mailboxes*. As for packages, I have had one that was sent to the BHPO and they sent it off to North Royalton PO; when that post office returned it to BHPO, the BHPO then sent it to the Cleveland PO! In fact, the BHPO had the package in their possession no less than THREE times and did not have the ability to ACTUALLY DELIVER IT TO MY RESIDENCE.Worst post office ever, no doubt.
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May 2023 by Trista Ecrement
It's been over 2 years since there has been fraud on local customers yet there are no safeguards in place. The blue boxes are still being stolen from as well as mail going through the actual office. Please DO SOMETHING!
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March 2023 by Donna Perl
We have been waiting for a certified letter. It finally came and and the mail person put a notification in our mailbox that said we weren't home. That was not true we were home they just didn't bother. The postal service in Broadview heights is the worst.There are days when we don't get delivery until 7:00 pm. Prices go up and service gets worse!
