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“I always make a point to visit the UPS store in North Royalton because of the exceptional service provided by the staff. There is one young gentleman in particular who stands out for his kindness and welcoming demeanor. He always greets everyone with a smile and takes the time to ask how they are doing. It's a pleasure to interact with him each time, even when the store is busy. Such exceptional service is rare to come by these days.”
“The most important reason for giving the rating of 10, is due to the efficiency and professionalism the UPS team carries through out the day with customers such as myself.”
“Long story short Chad the store manager spent more then 1 hour on the phone with Amazon to help me with refunds. That what right man in right spot mean! Chad you are great!”
“Always helpful, but things seem to move a little slow. Other UPS stores have self tag/ship kiosks and I'm wondering if they should add that to make it faster for people to get out with their Amazon returns.
Thank you for always trying to help us as much as possible”
“I went in for notery services . I had signed the paper before I went so he told me he couldn’t do it. I had another paper at home got it and went back. He served me right away and notarized the paper with no problem. I will use their services again and I will tell my friends about it.”
“I think most of us have grown accustomed to walking into stores like this and getting bare minimum service.
Pleasantly surprised when at this location I was greeted and taken care of with exceptional customer service. Sherry took care of me and cracked jokes with me along the way. Truly brightened up my day and helped with all of my needs. I came to get documents notarized, make some copies, and even ship something out. There was nothing but a willingness to help from Sherry and the staff at this location. Highly recommend it for all shipping, copying needs or even if you need a notary!”
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“I’ve used this UPS store for 3 years now for notary services and dropping off returns. I have never had any issues. They are always polite and patient. I’ve come in with my 6 year old, and my 1.5 year old in my arms, with 10 separate returns and was still received kindly by the staff. They are great. I do not understand how they have negative reviews… probably because the people who have only ever had good service take 3 years to finally leave a review… I will continue using this location for the foreseeable future!”