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“Kia was excellent with helping me with my phone issue. She was very professional and knowledgeable. She answered all my questions and educated me on some functions.”
“My sales person was Tyler. He was very helpful with my purchase. The store is very clean and everyone was polite. They have plenty of phones and many options. I would recommend this store on Vista Way in Garfield Heights right off Transportation Blvd. Great location. I will be visiting this store when l need phone services. Tyler was great.”
“Great customer service and excellent experience from Monica! Went in for T-Mobile Tuesday free offer and walked out with the car charging solution for my new IPhone 15 ProMax. She was kind, knowledgeable and took the time to audit my account to ensure I was receiving the best possible service from wireless to Hone Internet. Atmosphere in store was Amazing. Customers were being put first and walking out with a solution to their needs! Great place to visit for EVERYTHING T-Mobile! Thanks again Monica!”
“I never had a more positive experience with the phone company in a company internet company in my life young representative Tony that I spoke with was so Temple above and beyond I was grateful because I told you something before I ain't got nowhere but this one representative did amazing things for me I write T-Mobile at 5:00 above everyone”
“Joe P... And Ms Watts went above and beyond to help me with an extremely difficult situation with my phone service.. The team worked diligently worked to fix a problem created by another store I will FOREVER come to this location for my t Mobile needs”
“I did not experience a long wait like other reviews mention. I can't remember their names but I received excellent customer service from the Manager and one of the employees.She helped me with returning my internet Box. And the man even found a box for me & packed it up! I highly appreciate them.after the horrible experience i had at the Verizon on ridge rd. Wish I would have came to this location first. 5 stars”
“My Dad and I visited this location to have services corrected and established. Entering the office, I was immediately greeted by MAYA. She was efficient and kind, and warm, and handled every request with diligence. She assisted with every detail concerning updating my Dad’s service, and fixed everything as it pertains to my parents previous service w/Spectrum.I do regret having to leave in a hurry to make another appointment for and w/my Dad, and not completing a service upgrade that she pitched; and that I was highly interested in signing up with her for… Thank you Maya, and forgive me for not returning and finishing with you. ??I recommend this location, and would always visit here for any in office needs, because everyone on the team there were pleasant and well familiar with their company’s products and services!Thank you again Maya!??”
“hi my name is Joyce Lipnosky and I worked with one of your helpers Logan was his name. He was extremely helpful and getting rid of some of the passwords and the fraudulent activity that was going on my phone that was leading to me into a danger and he helped me through all of it. He stuck through it for an hour, resetting my phone for me and I can’t say how much he is a value to your company, I just thank you so much”
“Forgot his name he was a manager at the one in Strongsville and had blonde hair but he helped me and my mother out so much and answered all of our questions give that man a raise or promotion he is too good was able to get a new phone and watch with my trade in I will be going back when I need another upgrade”
“Audrey helped me today and she was extremely kind, efficient and helpful!! I love my new Samsung 24 & she made the whole experience very pleasant. I will always come back to this location. The one in Brecksville near Heinens is a joke!!! I recommend you to pick the Rockside location and ask for Audrey:)”
“Rachel and Ramon were amazing!!!! My phone was off for a fed days and they were wagered to assist me quickly. They’re very efficient and professional! Thanks again!! I highly recommend this location!!”
“Solid experience upgrading my phone here. Besides waiting a bit because I didn't set an appointment ahead of time, the staff was very informative and helpful.”
“There's no way that this store & the Mayfield Heights store are the same company. Tierra was wonderful. She listened without cutting me off. She couldn't solve my problem but got her manager in no time flat who also couldn't help. However she was able to get someone from corporate on the phone with me in minutes. Unfortunately, that guy kept talking over me also but finally put his supervisor, Curtis, on the phone who stopped talking & listened & said oh you're right there shouldn't be a downpayment on anything that's free. Thank you Tiera & Curtis for solving my problem. I hope you both get raises, promotions or at least acknowledged for retaining a 13 year customer. Guess I spoke too soon. Curtis was supposed to call at 4:30 to complete the correction, it's 5:06 & no Curtis. We'll see what next months phone bill looks like.”
“Just left after speaking with Christian. He was polite, professional, and very helpful despite being the only one working in a busy store. Great experience due to his wonderful customer service!”
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“Best experience I’ve had at a Verizon store. Damien was patient and concise with what I was looking to do with my iPhone upgrade. I told him that I didn’t need all the bells and whistles because I’m not the most tech passionate persons and he didn’t try to upsell me on anything. I’d recommend seeing Damien to anyone with Verizon questions!”