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September 2024 by J
Damaged car
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September 2024 by Timothy Bennett
If I could leave a zero star review I would, but I have to put something on here. Absolutely the worst tow company I’ve ever had to deal with. Refuses to do anything that isn’t cash. very unpleasant people understand you have a job to do, but you could be kinder never ever use the service
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August 2024 by Sunshine Hines
I had a tire blowout on 75. Three hours away from home, AJ showed up like Superman! They got me and my car safely to a tire shop to fix it. The most painless breakdown ever! 5 stars are not enough!!!!
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August 2024 by James Wang
If you’re a college kid or just someone looking for a great auto repair shop, look no further.
I recently had some strange noises coming from the car. I called ahead to Frank’s and although Frank said that they might be busy and can’t do walk in appointments (which is completely understandable), he told me to come over anyways so he could at least take a look at my car. When I arrived, he walked out and greeted me instead of me going in and greeting him. He introduced himself and we made light banter as he took a look at my car.
After taking my car on a test drive with me in the passenger’s seat, which he offered to do so he could walk me through what he heard as well as get feedback from my experiences, he told me that if one of his guys weren’t busy, they’ll take a more in depth look at it for me. One of his guys turned out to not be busy, and they were able to take a look at the bottom of my car.
Frank invited me to go to the garage of the auto shop to explain to me in depth what he sees to be going on, and wasn’t afraid to let me ask clarification questions, in fact he encouraged it. After fixing up my issue (there was a large chunk of plastic hanging from under the car from when I hit something oops), he suggested a more in depth check up later down the line when I could schedule an appointment.
After giving my car one final test drive, his guy that fixed my car gave me back the car keys. When I asked how much I should pay, he told me to not “worry about it” and wished me to have a great day.
TL;DR:
Frank’s a cool guy with a great personality, his guys are just as chill. He explains the issues of your car like a good doctor explains symptoms to a patient, and he doesn’t try to swindle you for money. Also gave me some great advice. All in all, amazing auto repair shop. Definitely would come back again and great recommendation for college kids and all other customers alike!
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August 2024 by Michael Balmoria
Excellent service n staff
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August 2024 by Eric Bucks
This review is long overdue as Frank's Automotive has been my go-to repair shop for more than 16 years. Frank and his staff have always given me rock-solid advice about car repairs. They have given me guidance about how to take care of some repairs for myself, saving me money, and reliably tackled repair work for me for a fair price.
When I get advice from Frank he's always going to be thinking about safety and about what's cost-effective. Maybe it comes from the towing side of his business because Frank sure has seen what happens from a safety perspective when someone's had a catastrophic failure that leaves them stranded on the road or worse. Frank isn't going to compromise on safety.
Keeping cars running reliably and safely is paramount, but Frank also lets me know what my options are for saving money on maintenance are repairs. With some businesses, you wonder if they might be out to soak the customer, but that isn't the case with Frank's Automotive.
Having local experts I can turn to and trust is a big part of what makes a community feel like a great place to live. Having a quality shop like Frank's Automotive here locally to keep my family's cars reliable and safe is a real asset to Bowling Green.
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May 2024 by Kenny Nutter
Frank has always been the go-to guy for me and my family's vehicle needs! Profesional and above all HONEST! Best team in town.
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May 2024 by Jaci Gaines
Frank is honest and will tell you like it is and not try to upsell things that don’t need done. I trust him with all our vehicles.
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May 2024 by Carlee Leonhardt
Great service!
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May 2024 by Morgen Hammer
Amazing!!!!!
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May 2024 by Noahs Ark And Novelty (Noah's Ark And Novelty)
Excellent service, Honest mechanic and extremely affordable.
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April 2024 by chad snyder
This is my 2nd time trying to use them. The reason I say 2nd time trying is I called them before and they recommended I take it to a dealer due to the severity of the issue. Any mechanic that's willing to pass up making money to help a person is alright in my book. This time I asked them to change out a starter. Not only was the price okay, they came in under the estimated price.
Will definitely recommend them and return for any of my needs.
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April 2024 by Ariel Bowman
I called here with major concerns about my transmission, thinking the worst. The dealership wouldn't give me anything other than a quote of $140 to diagnose. Mind you, I know nothing about my car other than how to drive it. When I called Frank's, they told me about checking my transmission fluid, and it turned out, that was all I needed. $13 dollars to get me through until I can afford a transmission service, if i even need one. It sounds stupid, but for someone who was genuinely just ignorant, it means everything. They could have charged me a lot of money to tell me the fluid was low, but they just offered advice for free. So thankful for them, and if I ever need anything in the future, they will have my business 100%
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March 2024 by Jeff Habel
Best shop in town!
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March 2024 by M Jackson
I sure did get the address mixed up. So let me adjust the stars for you since I made a boo boo...
