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July 2024 by Tryce Lawrence
I had just bought a brand new electric scooter, but I was having trouble pumping up the rear tire. It was too tight to get a pump on the valve and I tried many different pumps. I decided to stop here and in five minutes they got it all pumped up for me. Free of charge. I appreciate how helpful they were, and I will be back in the future for any repairs on my car tires.
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July 2024 by Terry Pitzer
Fixed my AC , cold air now, just in time for the heat wave. Treated me good
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May 2024 by Anurag Chaudhary
I don’t like this place because of the manager because he clearly telling me lies as I had made error appointment disgusting manager if he don’t want to do than he should have tell the truth as we aren’t going anybody suggestion for company hire a good manger to pick up the call and make for appointment
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April 2024 by Nancy Tondy
Went there to get my oil changed, the sign says 29.95 that's a lie! It went from that to 86.00 to get a oil change ,they charged 49.54 for the oil and 23.45 for labor ,l will never go there again !!! Rip off!!!
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April 2024 by Randy Smearman
Good thorough service ! But after a recent visit to replace 2 tires they sold me at the same time, their prices were way out of touch with local competitors.......#shoparound
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April 2024 by Ceyaire Milon
i’ve thought a lot about posting this review, and though the manager Howard tried somewhat to rectify the unfortunate customer service I received in the beginning of my service, ( simply by being more polite) it is beyond rectifying without accountability. I came in Goodyear today for a wheel alignment. Not only have I been a loyal customer to Boardman Goodyear, so has my mother and my grandmother. To make a long story short, the customer service from this new management has sullied the good name of Boardman Goodyear in my humble opinion…Because I had a question about signing something prior to knowing the price of the alignment, (not knowing I was just signing in until after this egregious interaction) or when I received my last alignment because it has been within six months, the man who was checking me in began yelling at me because I mentioned the previous employees impeccable, customer service, where he then stated “and that’s why nothing was getting done right here and we had to come and fix it” I then said is that my fault. He began to raise his voice, to the point I had to ask him two times, are you really raising your voice at a paying customer? He says no not at all, my eight year old son who was with me says are you sure about that. I asked for a manager, Howard walked out and did not introduce himself or say anything. I asked him was he the manager, he said, yes. I then asked did he hear the interaction that just took place. He stated yes some, and that he did not understand what I was upset about because all the employee asked me to do was sign to sign in. I said it’s not what you say, it’s how you say it. I have never experienced anything but great customer service prior to my experience today with two new faces. But I had to remind these gentlemen, too many times that as a paying customer, I felt uncomfortable in the way that I was being spoken to. Yelled at. This was beyond just unfriendly. Let alone in front of my child. To his credit the third time I mentioned being uncomfortable, he apologized. , However, The damage is done. Businesses seem to forget that it is the consumer, the paying customer, that’s your most important asset to sustaining a successful business. Because of the Customer service experience I had with Boardman Goodyear, they have just lost three generations of customers.
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November 2023 by Tara Ettinger
Im out of town and had issues with my valve stems and couldnt put aor on my tires. Got an appt immediately. They were all so helpful and nice. Would definitely come back if needed while visiting Youngstown.
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October 2023 by Stephanie Sosnowski
Great service. Very fast and friendly.
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October 2023 by D B
This is the second set of tires I have bought for my truck from this shop. 50k mileage tires I am getting 17k out of the tires with only street driving. This last set I have had in 3 times now and they can not get the balance right. Not sure if it's the tires or the shop. At this point I wouldn't recommend. At$300 a tire its an expensive mistake.
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September 2023 by Abby Endrizzi
Absolutely amazing service and people there. Never been to a good year until my car decided to die out of no where, and they were the only people willing to at least look at it without hesitation. I knew there was no guarantee they would get to my car especially so last minute and with how crazy busy they were but they still managed to get it fixed that same day. Also the pricing is absolutely amazing(: thank you to everyone that works there.
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September 2023 by Zaid Alshoubaki
Some time ago I went to good year at the Boardman location and purchased a set of tires. I bought a set of tires that are named “MAXLIFE VSB” which came with 85,000 miles warranty. I paid for hazard, restoration, etc which cost me almost $800. Around almost 47,000 miles the tires went almost bold. I talked to them about it and they asked me to pay $420 dollars for a new set of tires. The tires were meant for 85,000 miles when it barley made it to 47,000 miles. The Boardman location and I spoke to corporate and they reduce the price to almost $395 dollars with labor, taxes, etc. They wanted me to pay labor when it was their tires that went out so why should I have to pay for labor? I told them if I want to pay $400 for a new set of tires, it’ll be the same case after 45,000 miles the tires will be bold again and this brings up the total to $1200 for almost 85,000 miles. I even asked the employee if this was fair and he said he couldn’t answer that. Thank you Good Year but I’ll never visit you again for the bad tires and mistrust.
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September 2023 by domenic scarano
Jessica did a fabulous job! Definitely will recommend to everyone. Thanks Jessica for all your help
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August 2023 by Destiny Lopez
The staff was super polite! The service was fast and priced very nicely! It was also done in a timely manner! I highly recommend!
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August 2023 by Daniel Dennison
Very friendly service, stayed over later to help me with a flat tire. Definitely will be back.
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August 2023 by Bryan Savaet
In todays day and age, the service industry has gone to hell! I want to let someone know that everyone at Goodyear Boardman were fantastic! Efficient and honest! I would especially like to acknowledge Anthony Tosca! This man was sincere, brutally honest, and highly knowledgeable! What a damn gem you folks have in that employee!! Please offer this man good grace and let him know he IS making a difference for your company. This experience dates back previously when i put 4 tires on my daughters car and Anthony has sealed the deal for my future business with you on this transaction. I cannot see myself buying tires anywhere else going forward! Thank you Anthony!!
-Bryan Savaet
