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“Came in to open a new checking account, I only waited a few minutes before someone was able to come and work with me! She was extremely friendly and made the whole process nice and smooth, I highly recommend this bank :)”
“I wanted to give a huge thank you to the manager Janel for her excellent customer service!!!! She is the reason I am still a customer at Citizens Bank after the recent issue I had. I had a $3 overdraft in my account (which is not my primary bank account) due to a transfer fee and was not notified of this overdraft until over 2 weeks later by letter. By the time I received the letter I was shocked to see Citizens was charging me $118 in overdraft fees ?. I immediately called customer service and they removed only one charge and told me that I need to keep a closer eye on my accounts even though I wasn’t notified once of the overdraft until weeks later after the fees accumulated. I felt this was unacceptable given technology of calling/texting/emailing. I stopped in the bank on Saturday and the teller couldn’t help so I called back today and was told the manager was busy and she would get back to me. I honestly wasn’t expecting a return call and was expecting Citizens to treat me like any other big bank and charge me $118 over a $3 overdraft. However I was wrong!! The manager Janel called me after hours on a Monday evening and told me that she will remove the fees. Thank you Janel and thank you Citizens for being a great place to bank!!!!”
“Came in to open a new checking account, I only waited a few minutes before someone was able to come and work with me! She was extremely friendly and made the whole process nice and smooth, I highly recommend this bank :)”
“Lisa or La'Tanya (according to my receipt) who works at the drive through window is the best. If I'm ever weary about making sure a check has to be deposited on time to the right account for business, I go out of my way to the Boardman Chase location to see her. She is always very helpful and cheerful and patient. She is very easy to work with and leaves you driving away with a smile because she's a pleasure to interact with and goes out of her way to deal with any issues you have in an upbeat and polite manner.”
9AM - 6PM
7401 Market St, Boardman
Banks
“I have always had a very friendly and helpful experience with all tellers and bankers at this branch! Today, I was lucky enough to work with banker Sandi, and she was SO friendly, insightful, knowledgeable, and patient!”
Open 24 hours
PNC ATM, Boardman
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“My experience of getting a personal loan started with a phone call the day before with Katherine. The next day as soon as i walked through the door, Missy took care of me with finalizing my loan.Overall great team work! ??”