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May 2023 by Matt Herriott
Great to work with. I wouldn’t work with anyone else!
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March 2021 by Dan Chumley
Always the best lumber and trim very good personal service
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February 2021 by Patti S.
BUYER BEWARE! Charlie A installed carpet on our upper level and seams were noticeable everywhere. We communicated with Charlie and it took many months before someone showed up to redo the seams. The installers noticed carpet worn near the seams and said there appeared to be fiber damage (from the factory) and carpet should be replaced. We are now entering nearly 6 months of hearing we will reorder and replace, and we discussed we do not want the same carpet - too many red flags on the poor quality of the carpet that we were led to believe had a good 10+ years of life. Lie after lie, Charlies disappears when there is complaints, throws off on someone else. We finally asked for full refund knowing Shaw Carpets will refund Charlie A, and again he does not respond to our calls. Next step is filing a complaint with the Ohio AG and BBB
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July 2019 by Tina B.
Extremely unprofessional company!!!! Please beware of Charlie A. Company promised to install 2 rooms of carpet in one day. Installers did not arrive when promised. Left 45 min. later for "lunch". Longest lunch ever as they returned around 7:30PM. Stayed 30 min and then said they needed to go get more materials. Returned at 11:50 PM and I let them in as I had only scheduled one day off from work due to their promise. Installers stayed until 2:30 AM, but still did not finish because they were "tired". PROMISED to return at 8:00AM. Showed up around 9:30AM. Finally asked them to leave as I had to get to work, and I paid them even though the baseboards were not completed. I went to the store on Ohio Pike to talk with Charlie about how unprofessional his employees were. Told him I paid for the service, but that they were not finished, had repeatedly left and not returned each time for hours, etc. Charlie got in my face, pushed me (senior woman) and bodily shoved me out of the store. Charlie A is a bully, dishonest, and not a gentleman. I did call the police. I have never written a review before and never had difficulty with any of the services I have procured in all my years of life until now. I know there are companies that once in a while hire poorly trained installers, but usually if you call the company they will try to make it right. Never had I ever heard of an owner that would manhandle a lady because he did not want his other customers to hear the complaint.
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November 2017 by Jim W.
My carpet/vinyl installation kept getting put off with no communication to me. This is an empty house that I am renovating. The complete interior of the house was freshly painted a few days before they got here. During the installation, they scratched and scuffed-up numerous walls, baseboards, and doors that I am going to need to re-paint. They also smoked in the house when they were here and the place reeks of smoke now. Cigarette butts and ashes were left in the kitchen and bathroom sinks. They are also on the patio, driveway, and lawn. When you spend money on carpet, one of the great things is having that 'new carpet smell' in the house. There is certainly none of that here, just smoke that I'm going to have to fumigate from the house. In addition to the cigarette butts, they did not clean up after themselves. There are tons of carpet shavings and vinyl trimmings all over the house. Of course trash was left behind, too, in addition to the cigarette butts. I did not ask the owner for any sort of refund or discount, but I did ask that they send someone out to clean up the messes they left behind. He said that he was going to have someone do that, and that did not happen. No further response from the owner. I had just used Lowe's for a similar size home a couple of months ago and the prices at this place were only marginally better, certainly not worth the headache. I am going to go back to Lowe's for the flooring in my home renovations from now on, and would recommend that everyone stay away from this place.
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October 2017 by Julie G.
Highly recommend! Everyone was very friendly and professional from start to finish. Not like all of the other places that I had checked prior. It was a great price and installed almost immediately.
