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January 2024 by Jason Hodge
Ann was a great help and very thoughtful! I appreciate Joe and his great team of insurance professionals!
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January 2024 by Karl Hoalst
Joe Brown is the third State Farm agent I have worked with; in two weeks my claim will be at 5 months. This is completely unacceptable; I had a tree fall on my property and put a hole in my roof. I don't understand why State Farm will not resolve my claim. It's been a week and I still haven't heard from you. You haven't responded to my email or called me. Karl Hoalst
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July 2023 by Drew Hinners
Joe Brown has been my agent for a long time. I wouldn't trust any other insurance company or agent like I do Joe Brown. Especially his customer service representatives like Marqueta who is a reassuring voice at all times or Lisa and Ann who are beyond friendly. They absolutely go above and beyond what I believe most agents would do. If I need insurance, I call Joe Brown.
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June 2023 by Jean-Yves “JYGoVAN” Gobeil
I recommend Joe Brown Agent.I have been with them for my home, motorcycle, and cars insurance for over 20 years and never had any problem.5 starts.
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December 2022 by Kimberly Pillman
We met Joe and his staff quite a few years ago now. WONDERFUL people! Very happy with them and our insurances.
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October 2022 by Jeff Schwartz
best insurance agent I have been a customer for years
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November 2021 by Anita R.
Hi, he has been the best Agent since i had him and i had him since when. Thanks Anita Renn
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September 2021 by Chris Archibald
Absolute best agent and team in all of Ohio!! If you need any insurance needs contact Joe and his team!! They are the best in the business hands down!!
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October 2020 by bea hive
Love agent & his workers. Know could find cheaper rates but not the service
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September 2020 by Louis Ernstes
I’ve Been with Joe Brown’s agency since 1987. I have nothing but positive experiences with them. Highly recommend. You will not find a better group of people to deal with.
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February 2020 by hafdallah zaoui
Great costumer service
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December 2019 by Beverly Swaile
Been with them 20 yrs. Reliable and easy to work with. Joe brown does a great job explaining to young drivers about the costs of tickets and accidents to insurance as well as what to do and not do in dealing with fender benders. Lisa is fantastic at handling claims and taking care of customers.
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December 2019 by Jason Perry
I started my policy with State Farm through a friend of mine. I left Progressive because I thought I had better rates for roughly $7 cheaper a month. Later I found out, I was in for a lot more expenses. Unnecessary ones at that. I had a few small accidents and my claims were over paid. I parallel parked and backed into somebody that was behind me and did minimal damage but apparently the bill was $2,000 roughly.I thought maybe I was wrong and maybe that was the correct way to make things right. There was another situation where I barely clipped a man's mirror that was parked in a residential area. I stopped and told him what happened and analyzed the situation. The mirror was knocked off slightly and yet the insurance company charge me for a whole new quarter panel along with the mirror.They will not fight for you. They'll pay outrageous claims and jack up your rates unreasonably. I told Joe Brown I was looking elsewhere for insurance earlier and he told me no one out there would give me a cheaper rate than State Farm. I was paying $247 monthly for State Farm at the end. I now pay $167 for the same benefits. Steer clear of these guys.
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December 2019 by Douglas Tolley
Great staff. Always ready to help with any insurance questions or concerns.
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December 2019 by Celeste Randich
I've been with this agency for over a year and my experience was mostly good. I had a few hiccups along the way, but nothing they weren't willing to fix. The biggest issue was lack of information. For example, I would get surprised with a bill higher than normal, but not so much higher that it became an issue. They were always willing to explain why the bill was higher and I was accepting of it because this was my first time having auto and renter's insurance and I just chalked it down to, "Oh, well maybe this is common sense and I should know about these fees." Up until now, I would have given them maybe 3 or 4 stars.Recently, however, I've had a terrible experience with my latest bill and I'm giving this angency a generous 2 stars. I recently got married and was calling to simply change my last name. I called Joe Brown State Farm Agency and spoke with Ann and she asked if wanted to add my husband to my policy. I told her no thank you because my husband doesn't even know how to drive my car because I own a stick shift. She asked again if I would like to add him in case he learns how to drive my car, and told me it wouldn't cost extra. I said, "Sure, if it's not going to cost extra, why not." Well, my bill comes in the following month and it jumped from $120 to $203. I was completely shocked and not in the financial position to pay that much extra. After calling the customer care line, they told me the breakdown of why my bill costs so much. I lost several discounts and extra fees were added now that my husband is added. They told me they were physically unable to make changes on my bill and I will have to contact Joe Brown to have them put in a request to exclude my husband. Well, I called Joe Brown and they kept passing me off to the same lady who pushed to get my husband added. She put in the request and the request got denied. She said there was nothing so could do. I told her that I would have to cancel my insurance with State Farm and look somewhere else sine she couldn't get it fixed, and she just said sorry. She didn't even try to save me as a loyal customer who pays every month and pays on time. I'm mostly upset because she lied to me, couldn't own up to her mistake, and couldn't get it fixed.Before I cancel with State Farm altogether, I'm trying a different agenct with much better reviews to sew if they can save me as a customer. I'm not asking for much. I just want my bill to go back to what it was before all this mess.
