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March 2024 by Nick Smith
All you do is wait. I've had a prescription in since yesterday and they're making me wait another day to get it. They filled it on Monday last week and I have to wait until Tuesday this week to get my next one. So I get 7 days of meds for 8 days. Unreal
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October 2023 by Travis B
How is it possible to go from "You're prescription is on order and should be here tomorrow at 2pm", to "Let me check if we have some, ok I can have it ready in 10 minutes"????? All of this in the same phone call, just by asking if they were sure it would be ready by 2 the next day. Apparently the Blanchester Kroger Pharmacy is either hiring idiots or lazy people who don't care about people getting prescriptions they need. Why would you order medications and wait until they came in to get them to people, when you have them in stock??? This is the last time I will use them since they don't care about customers, I'll be transferring every prescription me or my family gets from now on to Barr's pharmacy. I can't take any chances anymore with this idiotic pharmacy.
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October 2023 by Richard Mann
Store hours are incorrect online. They "forget" to open their drive thru. Also make sure to call to verify that they actually fill your prescription when they are supposed to.
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April 2023 by Chris Sevier
Customer service is a dumpster fire. They said the prescription was ready went there to get it and they guy said it was back ordered then just laughed.
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March 2023 by Joe Houk
My pharmacy was bought out by kroger.Called their number and was auto transferred to Blanchester. Called 4 times to locate my prescriptions for refills. The phone rang endlessly, even when transferred by customer service.What a joke.
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December 2022 by Lindsay M. Crothers
Absolutely awful!! Went o get my sons prescription... from the time of the urgent care to the pharmacy, it was at least three hours. There were two prescriptions and I only got one. It didn't dawn on me that I didn't get it until I got home because there was only one prescription in the bag. I called Kroger questioning where the second prescription was and they told me on the phone that they were out of Capmist DM and they weren't sure when they would have it to fill the prescription. I called a local pharmacy to have the prescripton transferred. This was at 9am. At 1pm I showed up at the local pharmacy. They just got the transfer and found out that the Kroger Pharmacy called the urgent care we had gone to and asked them to change the prescription to Mucinex DM so Kroger could fill it before transferring it to the local pharmacy. I had the local pharmacy call the urgent care back and had them confirm that the original prescription was Capmist DM. The local pharmacy filled the prescription for me of Capmist DM and I was finally on my way with my son's prescription.What pharmacy makes things this complicated. I'm done Kroger Pharmacy... good riddance.
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December 2022 by Lindsay M.C. Boswell
Absolutely awful!! Went o get my sons prescription... from the time of the urgent care to the pharmacy, it was at least three hours. There were two prescriptions and I only got one. It didn't dawn on me that I didn't get it until I got home because there was only one prescription in the bag. I called Kroger questioning where the second prescription was and they told me on the phone that they were out of Capmist DM and they weren't sure when they would have it to fill the prescription. I called a local pharmacy to have the prescripton transferred. This was at 9am. At 1pm I showed up at the local pharmacy. They just got the transfer and found out that the Kroger Pharmacy called the urgent care we had gone to and asked them to change the prescription to Mucinex DM so Kroger could fill it before transferring it to the local pharmacy. I had the local pharmacy call the urgent care back and had them confirm that the original prescription was Capmist DM. The local pharmacy filled the prescription for me of Capmist DM and I was finally on my way with my son's prescription.What pharmacy makes things this complicated. I'm done Kroger Pharmacy... good riddance.
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November 2022 by Sup S.
this dum ass kids dont khow how to ont muney alway give me weong chage shitty store
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October 2022 by Andrew Wilkinson
Horrible service, called my prescription in on a Saturday said it would be ready by Sunday then went on Monday to pick it up and they said it wasn’t ready yet to come back in a hour.
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October 2022 by Jerry Davis
worst and slowest pharmacy in the area but it is prettymuch like the rest of the store. It would go out of business if people in the area had an option.
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August 2022 by Clint Kattine
Simply put, they don’t fill your meds when they say they will, sometimes by hours, sometimes not even the same day. “We’re sorry we didn’t get to it” is not acceptable when you’re out of medication and it was supposed to be ready 2 hours ago and you still have a 1/2 hour before you close.
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August 2022 by Hoot
They endanger lives with how they run their business. They have claimed on several occasions to never get a prescription from my doctor when doctor has called it in several times. If you value your health I would not go here anymore. Barrs in town is so so so much better. Don't waste your time at this horrendous place.
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July 2022 by Christina Price
GO ELSEWHERE! Horrible service! Got the biggest run around I’ve ever gotten to get a refill on stomach meds! 4 trips later and I’m still sitting and waiting! They claim the doctor lies, doctor claims they lie. Good luck if you get your meds from this pharmacy!
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February 2022 by Anthony L
Called multiple times to Kroger Pharmacy to get a refill on 2/11/22 (Friday) with no answer. Called 2/12/22 and after about 4 minutes I let the phone ring for the entire duration (30mins) for me to drive up to Kroger. When they did answer I was just stepping in line. And got attitude over the phone trying to refill. During the time I was standing in line watching, They acted busy but funny how slow they was all moving and hilariously everyone is "working" next to a phone... worthless employees at this location. If you hate your jobs that bad please find a different career. You're wasting our time and you're exceeding my medication limits having to deal with you
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December 2021 by Phil Wiggins
Took an hour to wait in line to get prescription picked up can't even call them to get refill no one answered phone get it together or just close it down until you can run it like a pharmacy
