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February 2024 by mwachter
This is THE go-to bike shop. The staff is knowledgeable, friendly and helpful. They are genuinely dedicated to getting you on the right bike, helping you maintain the bike and providing advice so that you get the most out of your ride. They know the bikes, components, clothing and accessories that they have available, but they are not afraid to recommend a different item, that they may not carry, if it fits your needs. Maintenance is top notch and turn around time is fast. roll: Bexley is also a sponsor of Team Bexley - our local Pelotonia team, so roll: gives back to our community through support of this important cause.
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November 2023 by Tony Ballard-Smoot
Fantastic service, very personable, knowledgeable and helpful!
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November 2023 by Rebecca Haidt
A great shop with wonderful Customer Service
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September 2023 by Peter Kobalka
They fixed my wife’s wheelchair!The rubber wheel came off and I could not fix it myself. They were most helpful and with 2 of them assisting me, it was repaired. I am most grateful.
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September 2023 by Avigayil Rosenberg
I had my bike tuned up at this location and the service was exceptional! Lucas, especially was so helpful with loading the bike into the car! Thank you, Roll Bexley!
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August 2023 by Hank R.
We brought in a bicycle to be repaired. The estimate was $60. When we went to pick it up they charged us $150. We couldn't take the bike home otherwise. They were annoyed when we expressed disappointment and displeasure about the experience. I would add that we were not notified to authorize the additional cost in order to proceed. This is very shady, and I would never use this shop again.
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February 2023 by Richard S.
I can't say enough about the service we just got at Roll, today. We bought a bike for my son, yesterday, he used it twice and crashed hard, today. The bike needed repairs and even a new break line and reflector. The guys were kind to my son and I, told him to keep riding and didn't charge a thing for the service! It's our third bike from them and it won't be the last. We love supporting our local businesses and they are exceptional
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January 2023 by Bart Krieger
Bought an adventure bike today. Roll didn't try to up sell me or sell me accessories I didn't need. Quality of bike amazing. They took time to ensure I could fit and was comfortable on bike.
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September 2022 by Sean J
I called the shop about getting my tire replaced and they said they'd be happy to get the job done. I got there a few hours before they closed and in under 15mins. they were able to inspect, repair, and close the transaction. Friendly people, clean shop, and lots of product to choose from! I would recommend others to come here for their bike and service needs.
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August 2022 by Alex Shively
This place is over priced and they don't know they are doing. Had them put my brand new bike together and when done everything was loose and my handlebars were stripped. The next bike shop I took it to was appalled and quickly pointed out everything they did wrong.
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August 2022 by Liam T.
I got bikes here but then not longer after, they started having issues. After I waited a LONGGG time for my bikes, I called in and still they made no progress in fixing them. Finally, they charged me $20 per bike for an issue that was their fault. I'm disgusted. Now my bikes are having another issue and my bikes are less than 6 months old.
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July 2022 by christdragon
I used to work at several bicycle shops around town, and some that are now out of business. So I know what makes a good bike shop. This shop has No bolts, No parts that are common at bike shops. I was WAY over charged for the kind of work done by competing shops, for a quarter of the price. And also charged for work I didn't want done. If you have a nice used bike do yourself a big favor and don't go here.
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May 2022 by Mike Helfrich
Incredible customer service. Bought a bike as a gift and they helped me with the whole process. Tracked down tires for my bike no one else in town could find. Winning me over with every visit.
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May 2022 by Lush L
I don’t know where to start without making it seem like I’m exaggerating or downing another company so I’ll leave the other guys nameless. This is my second time in the last 2yrs purchasing a new bicycle due to thief! But this was my first time at Roll Bike Shop and I went to your Bexley location. The customer services was beyond amazing!!! Aaron was patient with me and my partner in our decision making or more so my indecisiveness on what bike was a fit for me. When I attempted to rush my self off because I didn’t want to consume too much of his time he let us know that’s what he’s there for to assist us in finding what bikes would accommodated our needs. We both were blown away with the detail in customer service that we received from Aaron at the Bexley location. When we decided to comeback another day to make our official decision Aaron knew he wouldn’t be available that day so he put us in contact with Tony whom he knew would be in that day and Tony was just as superb. My partner made his decision on the following day with Tony but I was still undecided but I knew I wanted a bike from Roll Bike Bexley because at this point the customer service experience was just as luxury as the bikes. Needless to say I came back in Aaron assisted us I made a decision and we had to go through a couple of hoops to get the color and size but Aaron got it done! I thank you guys so much I been telling everyone about you guys to the point my brother in law came in the following week and brought a cypress. Again thank you all and thank you Aaron and Tony for going above and beyond.
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November 2021 by Chase Vance
If there's one place in Columbus, OH to take your road bike in for service and even to get accessories and more, this is the place to go. You get what you pay for and it's pure quality all around. Super impressive. Great service and products.
