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December 2023 by Tatianna
Not sure whom just answered the phone but she was very short and rude. The pharmacy has been trying to contact them to get a different prescription but have not been able to reach them. I called to ask her if she could prescribe us something that was covered by our insurance, after coming there last weekend and being prescribed something that was not covered. Her exact words were "I have 10 people waiting in the lobby, I'm not going to go through and look at what medication your insurance provides". Now don't get me wrong, I understand, busy days, people also need care whom are there, but there are better ways to handle people especially when in the health care industry...your job is to help people...not to be rude and dismissive. She could have simply said, "we're a little busy I have some people ahead of you so if you want to give a call back in xyz or even schedule an appointment to come in I can help you better". So yea...very disappointed and this private location needs some customer care workers whom can specifically deal with clients because obviously thise working there cannot.
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December 2023 by Tatianna Collins
Okay, so the only reason I am not giving 1 star is because my first visit here was much more helpful than the 2nd. I wanted to give 2 stars, but to be fair, if it weren't for the help I received in the first visit, I wouldn't have been able to self treat my issue from the second visit.However, my second visit was very upsetting, disappointing, and insulting. I just had my first baby about 5 months ago. About 2.5 months ago I went in because I had been having a reaction to breastfeeding. Turns out I had gotten mastitis. I was prescribed antibiotics, as well as an eczema ointment (I had broken out really bad all over my chest, and I do have a preexisting eczema condition.)About 1 month later, I went in again because I had developed hives. This was a reaction from the mastitis and postpartum breastfeeding issues. Instead of the doctor taking my postpartum into consideration, and listening to me when I told her I have not gone anywhere prior to the hives forming, she diagnosed me with SCABIES.I even informed her that my 4 month old was fine as well as my domestic partner, and that I didn't have the breakouts in the usual spots where scabies tend to start or form. I had the hives on my legs and arms and hands (from scratching ) and she looked at 1 spot on my hands and said it looks like the scabies pattern.I was very disappointed and offended. I am a stay at home mom, so I literally go no where. They didn't offer to do a skin graph check or anything before diagnosing me with scabies. I ended up having to treat the hives on my own using the eczema ointment I was given prior to, as well as some antibiotics I had at home.Needless to say, I was very upset, embarrassed, and offended by the quick and minimal effort diagnosis I was given. I feel like I was discriminated against, without my postpartum issues even being considered.
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December 2023 by Raymie Shields
I really loved the nurse there. I am not sure of his name but he had glasses and lots of tattoos. He helped make sure I was very comfortable, he laid the chair back for me and turned off the lights while they were running test, was just extremely kind and caring!
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November 2023 by L
Nurse and nurse practitioner were both SO respectful and attentive. I made an appointment online and was taken back within 5 minutes— the whole trip lasted about 30 minutes! Definitely coming back here whenever I need to go to an urgent care!
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October 2023 by patricia Collins
The entire staff at bexley urgent care are very kind and professional in their line of work. I would encourage all to go there.
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October 2023 by Jeff M
Made an appointment for 10:15 A.M. received my text at 9:55 to arrive by 10:05 went inside at 10:04 and was told that they had canceled appointments for the day! Very unprofessional and inconvenient experience especially when I am in very much pain with sciatica!! Will never go to or recommend this place!!!!!
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October 2023 by Gina Massey
Every single person I interacted with was kind, personable and professional.
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October 2023 by Erin Dwan-Baty
I always have such a kind, compassionate provider and staff that take my concerns seriously! I never have a long wait time here and I always get the care I need. I have a friend that doesn’t even live in the area anymore but drives across town to come to this urgent care because it’s so good!
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October 2023 by Turallynn Ushry
Went in for pain due to a fall. The check in process was done on my phone which was great and not a long process. An X-ray tech took me to exam room, took reason for visit and vitals, he was very professional, kind and quick. Took me in for X-ray in no time at all. Practitioner/Doctor came in within minutes and gave me results and at home instructions. She was kind, caring, great at listening to my story of how I was injured and just all around wonderful.i was out of there within an hour, just the way I like it! Thank you! I definitely would recommend Bexley Urgent Care.......
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October 2023 by Donna Thomas
I went in with a lot of pain my wait was not long at all the receptions was very nice very helpful. I've seen the doctor she knew what I was going through she was very understanding and patient with me.
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September 2023 by Brandia H
Second visit here at the urgent care. There was a wait despite having scheduled an appointment. However all staff was friendly competent & I was able to be in and out within an hour and a half, which is great for busy season. The facilities are clean as well. Highly recommend this urgent care
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September 2023 by Emily Macias
Staff was really nice and was able to be in and out within an hour!! Didn’t feel rushed, considering I had trouble speaking with a sore throat, and I enjoyed my appointment. Did have to wait even with an appointment but I highly recommend scheduling one. Due to the business being so busy this morning, they were accepting NO walk-ins for an hour. So thank god I did! Will be back :)
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September 2023 by Chrissy C
Kaila and the PA, Whitney, were very friendly and welcoming. The X-ray tech was also informative. The visit was quick, not a lot of waiting and I was in and out in an appropriate amount of time
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August 2023 by Jeanette Lee
My experience at Urgent Care in Bexley was excellent. The wait time was minimal and the staff was very professional. The facility was clean and in order.
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August 2023 by latice champelle
Best urgent care in Columbus Ohio very beautiful people and very clean and very peaceful and quick I recommend if you need a good urgent care this is DEFINITELY WHERE YOU WANT TO BE