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October 2024 by Michael Grebner
Excellent service. Very helpful and professional.
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October 2024 by Craig Royer
Incredible place. Repairman/customer service was wonderful and efficient. I’ll go here for all my cuckoo clock needs
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September 2024 by Tony Felice
Four trips to the shop so far, and still not repaired.
I brought my school clock in for an overhaul in April of 2024. After receiving a phone call indicating that the clock was ready for pickup, I picked it up on Tuesday, June 11, 2024 and paid the $488 charge. I brought the clock home, re-mounted it, started it and set the time. During this procedure, I noticed that the half-hour chime rang several minutes ahead of the half hour, while the top-of-the-hour chime sounded at the right time. The clock ran for a few hours and then stopped. I re-started it and it ran for about an hour.
I brought the clock back to Suburban on June 14 and explained both problems (the movement not running and the chime synchronization problem). A month later, after receiving a call that the clock was ready again, I picked it up. When I went to mount it, I noticed that the screws that hold the octagonal face to the main body of the clock had not been tightened. The clock's behavior was identical to the first time I'd pocked it up. Neither problem had been fixed. I called Suburban and left a message (they never answer the phone). After they returned my call, I took the clock back to them and included with it a printed page describing both problems.
The third time they told me the clock was ready, I picked it up and discovered that while it now runs reliably, the half-hour is still striking several minutes early. I called, left a message, and not having received a call back after 8 days, I went back to the shop to talk to someone. The person I spoke to didn't say so in so may words, but his demeanor said "I don't know what to tell you." He said that he was not aware of a way to fix the problem of a clock striking the hour at the right time and the half hour at the wrong time--that any "fix" would affect both the top and bottom of the hour. When I wasn't satisfied with that, he went in the back to speak to the technicians, and came back with the same information. I asked him to verify that he was saying that they did not know a way to make my clock behave the way it had faithfully behaved for 44 years until I brought it in for an overhaul. He finally said that there was one last technician, very senior, who might have an idea, but he didn't work on that day. He took my number and promised, to have this senior tech call me the following day. That was three days ago.
Note that every time I returned the clock, a different person took it from me and gave me a claim ticket. Each time, the person said that since it was a "come back," there would be no charge this time, and they'd get to it as quickly as possible. I'm horrified that a "come back" is apparently such a normal event that they have a term and apparently a policy for it.
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September 2024 by Steve R
Just had a wonderful experience at Suburban Clock & Repair. We brought in an antique clock that has not been working for some time, full well expecting we would need to leave it for an estimate, followed by a lengthy and pricey service. To our surprise, Brendan took a look while we were there and not only was he able to get the clock running again, he took the time to show us what he was doing and to explain how to fix it in the future. When we asked what we owed, he said no charge! We thanked him and gave him a tip. What a rare treat to receive such excellent customer service, and expertise to back it up! Highly recommend!!! Thanks, again, guys!
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September 2024 by Steven Allison
Thank you so much for fixing my mothers clock. It runs like it's new. Thank you Amanda and crew!!
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August 2024 by Hannes Kamper
Beautiful place nice clocks Heaven ?????????????
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August 2024 by Steve Griffin
Drove along way to finally get our mantel clock fixed. Definitely a.
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August 2024 by jim Kaplan
They have been around for a long time. Service & knowledge are exceptional. Great selection.
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July 2024 by Tina Klingbeil
Very nice shop. Professional staff.
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May 2024 by Carol Matusek
They have been taken care of my 110-year-old mantle clock...forever. It runs great, and keeps perfect time.
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May 2024 by Kate Hamman
Awesome service!! I just needed a new battery for my watch and it was done quickly! And not expensive at all!! What a great gem in Berea! I'd go back again!!
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May 2024 by Jennifer Vergilii
What a great experience! Mike was able to get my parents 50 year old grandfather clock running again. He was informative, professional and a great communicator. He also give me options regarding the repairs and service which I appreciated. I wont hesitate to call again. Thank you
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April 2024 by Jim Kleefeld
Kind,polite, knowledgeable staff. Worked quickly and cleanly and put the clock back in working order at minimal cost.
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April 2024 by Tom L
Great customer service....?
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March 2024 by Debbie Creter
We have had Suburban Clock and Repair do work on three of our treasured clocks over the years. They are experts in a service which is rare anymore. We are in the process of having our keepsake family heirloom grandfather clock mechanically made new. It is a relief to have this professional company entrusted with our cherished clock repair. Mike is our service provider and we are grateful for his help as he is extremely knowledgeable, reliable and easy to communicate with!
