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August 2024 by Buzzard
I will never shop at this Giant Eagle again after their cashier named Dawn basically accused me of lying or attempting to steal $1.00.
I was going to buy a watermelon which I selected from one of two $4.99 display bins. They also had a bin with $5.99 watermelons and they all looked alike to me. All three bins were attached together with dividers separating the watermelons.
When I was checking out, Dawn asked to roll the melon over in the shopping cart to see the label which it had none. When I assured her again that the melon was from the $4.99 bin she became very abusive and loud with me. The customer behind me even told her that she would pay the $5.00 for it.
Dawn called the manager over, and to my disbelief, he agreed with her at which time I told him that they can keep it.
In addition, I had a plastic bag from the produce department which contained dandelion greens. As she fingered through the bag looking for the label, there was a small piece of what appeared to be kale stuck to the greens. She actually removed it with her fingers and rang it up separately for 5 cents.
I have never been so humiliated in a grocery store as I was today between these two employees.
What a disgrace to "customer service" they provided in this store.
When I returned home, I contacted Giant Eagle's main office and was compensated $7.00 on my loyalty card for the purchase of another watermelon which was above and beyond of what I had hoped for. I only wanted to inform them of my in store experience today with Dawn and the manager.
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August 2024 by Holly Jarr
Nice little grocery store. Some of the staff have been there for years.
Pharmacy is very helpful
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August 2024 by Thomas Schumacher
The cashier Kyle was super helpful very knowledgeable about the reward program and offered me all the answers I needed about my giant eagle card I haven't had in many years thanks kyle
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July 2024 by Phil Wolter
It's a grocery store. Maybe not the cheapest, and the bathrooms aren't for the feint hearted. But other than that it's just a grocery store.
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July 2024 by Christopher Pongallo
I worked there for 3 years they don't care about the employees at all fighting for hours with people who just started so much high school drama.nobody really cares and union does not fight for you at all. it was a unsafe environment physically and mentally I got pulled in a office by Julie and Pete literally you can feel everyone against you.my union rep was useless they literally handed me a peice of notebook paper and told me to resign
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July 2024 by zero fivr
I will never spend $18 for a pound of meat
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July 2024 by Joyce Cook
I especially like Giant Eagle meats!
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June 2024 by Lynne Carter
Clean, well stocked store. Helpful staff.
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May 2024 by michelle steele
The only thing that seemed odd to me is that you cannot use the self check outs if you do not have a Giant Eagle card ?♀️
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May 2024 by Gen X
Clean, convenient, out of the way and within walking distance to Baldwin Wallace University.
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May 2024 by Lynda Butler
Use store weekly for over 20 years
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April 2024 by Dime
Management is lazy
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April 2024 by Julie Milliken
Convenient, good selection of food.
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March 2024 by roberto medina
The best
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February 2024 by Sara Langston
Went in there to buy from the meat section of the store and I saw (supposedly the store manager) her nametag said Julie yelling and apprehending an employee in an aisle in front of other employees and customers. Seemed very rude and unprofessional. Does this happen alot? Sounds like a toxic work place to me. I felt so bad for the employee.
