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December 2023 by Brenda L.
The owner, "Mitch" is a hot head who will rip you off then scream in your face. I purchased his grandmother's vehicle. I left a payment in cash with his employee for the car, and I got no receipt of course. He held my title until after I paid him a second time for that payment, since I had no receipt. He also screamed at me as loud as he could about the payment, screaming I was trying to get something for nothing, when it was HIM who knew he could intimidate another payment from me, knowing I always paid what I owe. I was also told that he replaced the brakes before I got the car. I hardly drive the car. Probably not put 500 miles on it in the three years I've owned it. He would never answer questions I had about the brakes before they went bad. I asked if he replaced the rotors when he replaced the brakes, never got an answer because he NEVER REPLACED THEM AT ALL. So they finally went bad AND HE CHARGED ME $649 DOLLARS TO REPLACE THEM AFTER HE LIED AND SAID THEY WERE NEW WHEN I BOUGHT THE CAR. FRONT AND BACK. My advice is KEEP LOOKING FOR A MECHANIC.
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October 2023 by Lauren Shaffner
I don’t normally leave reviews, however, I’m quite disappointed with the decrease in quality from this shop. In June I had my front brakes and rotors changed. Fast forward to October I noticed my tires in the back had much less wear than the tires on the front. I decided to rotate them myself and while removing the front drivers side tire I cut my fingers on steel that had worn on the inside of the tire. Mind you, these tires had at least/if not more than a year of tread left on them. Looking at the tire it was clear to me that whoever the technician was who changed my brakes and rotors would have clearly been able to see that the tire was wearing unevenly, should have called me to suggest not only an alignment but also a tire re-rim so that the tire could wear evenly. I’m lucky I caught it myself when I did. Without knowing that tire could have easily popped while driving down the highway with my children in the car, not only possibly hurting us but other vehicles. Now I either need to find a used tire with the same amount of tread wear as the other three tires are fine, or get all new tires. I’m upset because this is negligence and laziness which could’ve caused serious harm. There’s no way the technician didn’t see the problem that could’ve been easily fixed. I used to rave about this shop. I don’t know what has happened with this shop, but I would be careful trusting the judgement of these technicians and I will be looking for a different shop.
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August 2023 by Kristen Crabs
The most amazing humans ever!! I was traveling from Columbus to Massillon for my mother & sister's birthday celebration on a Friday evening. Halfway there my entire dash panel suddenly lit up as the vehicle slowly rolled to a stop. I was on the side of the freeway, alone, in the middle of nowhere, in the pouring rain. Long story short, AAA couldn't get there for over two hours & then they could only tow me 3 miles without having to charge extra. Even then their shop wouldn't be able to look at my car until Monday! Not sure what to do, I Googled auto shops near my location & called the first one on the list. I explained to the gentleman who answered what was going on & that I was stuck. I figured I would just wait for AAA, pay the money to have them tow it to a shop close by that could at least look at it that night or over the weekend. I would have to get a friend to come from Massillon & drive me back... completely missing the dinner. The gentleman told me that their actual shop was in Mansfield (I was an over an exit away) & that where I called was their side shop that didn't do that type of work. Instead of just saying there was nothing he could do & hanging up, he got me in touch with Mitch at the main shop. Not only did Mitch say he could help, but he went out of his way to get their tow truck (which was not working in the area that particular day) & came himself to get me. They towed my car back to Moore's & immediately took a look even though it was almost closing time & they still had other cars there as well. Unsure at first of what the problem was or if it could be fixed that night, Mitch even offered to drive me halfway to Massillon if I had someone that could meet me to get me the rest of the way home so that I wouldn't miss the birthday! Luckily, they were able to fix the issue within an hour or so & had me back on my way. I made it home just in time! They could have (& should have) charged me hundreds of dollars for the amount of extra trouble they went to in order to get me taken care of but they did not. Mitch and his team went above & beyond. They deserve every good thing that comes their way!! They were so helpful & so kind to me the entire time I was with them. I would highly recommend them to anyone & I will definitely go out of my way to use their services in the future.Service: General repairs & maintenance
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July 2023 by Kristen C.
The most amazing humans ever!! I was traveling from Columbus to Massillon for my mother & sister's birthday celebration on a Friday evening. Halfway there my entire dash panel suddenly lit up as the vehicle slowly rolled to a stop. I was on the side of the freeway, alone, in the middle of nowhere, in the pouring rain. Long story short, AAA couldn't get there for over two hours & then they could only tow me 3 miles without having to charge extra. Even then their shop wouldn't be able to look at my car until Monday! Not sure what to do, I Googled auto shops near my location & called the first one on the list. I explained to the gentleman who answered what was going on & that I was stuck. I figured I would just wait for AAA, pay the money to have them tow it to a shop close by that could at least look at it that night or over the weekend. I would have to get a friend to come from Massillon & drive me back... completely missing the dinner. The gentleman told me that their actual shop was in Mansfield (I was an over an exit away) & that where I called was their side shop that didn't do that type of work. Instead of just saying there was nothing he could do & hanging up, he got me in touch with Mitch at the main shop. Not only did Mitch say he could help, but he went out of his way to get their tow truck (which was not working in the area that particular day) & came himself to get me. They towed my car back to Moore's & immediately took a look even though it was almost closing time & they still had other cars there as well. Unsure at first of what the problem was or if it could be fixed that night, Mitch even offered to drive me halfway to Massillon if I had someone that could meet me to get me the rest of the way home so that I wouldn't miss the birthday! Luckily, they were able to fix the issue within an hour or so & had me back on my way. I made it home just in time! They could have (& should have) charged me hundreds of dollars for the amount of extra trouble they went to in order to get me taken care of but they did not. Mitch and his team went above & beyond. They deserve every good thing that comes their way!! They were so helpful & so kind to me the entire time I was with them. I would highly recommend them to anyone & I will definitely go out of my way to use their services in the future.
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March 2023 by Juan Barndollar-Stuckman
It was a great experience. We were able to tow our truck down to their place and we got the pick up call within a couple days. We had two bent tierods that were replaced. Good service, good pricing, great turnaround to get it back to us.
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February 2023 by Dusty Cooper
Quick and easy to get service on vehicles. I had knee surgery and he offered to come get my truck, do the service and bring it back to me; you don't get that type of help from anyone else.
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January 2023 by Kelsey Oney
I hit a deer and it did a lot of damage to my front end!!! Mitch, Wes, and Jeremy got me all fixed up!!! Definitely would recommend to anyone!!! Thanks so much guys!!!Service: Auto body & trim repair
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January 2023 by Hunter Freeman
Took my truck to them for an alignment, a simple alignment that was supposed to be done the same day. I brought it in but it took 3 days and he drove my truck to Mansfield without my permission. He claimed he "took the liberty" of driving my truck with my fuel to Mansfield for an alignment when they have the alignment rack at the Bellville location which was were I took the truck in the first place. After 3 days they called to inform me that my truck was within alignment specs and did not need aligned and that they had broken a tie-rod end. (Why did a tie rod end break if it didn't need adjusted?) I let them fix the tie rod end and went to pick up my truck. After driving home I smelled coolant and discovered a hole in my brand new radiator as well as random tools left in the engine bay and cab. I returned and asked what they intended to do to make it right. Nothing apparently, that is until minutes after i posted my experience on my snapchat story. I was called and asked to remove the post and so I demanded a new radiator. They begrudgingly obliged and said they were sending a tow truck to pick up my truck and bring it back. I declined this offer as I no longer trusted their workmanship. I told them I would be in to get my new radiator and install it myself. They asked that I not come to their shop and instead wanted to meet me not at my house but at a local church parking lot. I obliged their request and picked up my radiator (armed of course no sense in taking chances ). I repaired my truck and sent it to Reliable Wrench in Danville for a garage-floor alignment which I have been pleased with. This is humbly my experience take it into consideration .
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October 2022 by Amy Constable
We broke down halfway from NY to KY and had to be towed to them on a weekend. They were very kind and helpful with fixing our vehicle.Service: Engine repair
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June 2022 by Greg Sharp
Never disappointed.. from the parts store to the mechanics everyone is always helpful!! Highly recommend!!
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January 2022 by Hunter Freeman
wouldn't take anything back to them dishonest and over priced. they drove my truck from Bellville to mansfield with out my permission I wouldn't let them change a light bulb they would manage to screw that up would not recommend to anyone.
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September 2021 by Michelle Johnson Crawford
Mitch and his crew helped my 16 year old out yesterday her tire blew out and she was on the side of the road stranded. They came out and picked her up and put new tires on the front at closing time. Appreciate it greatly
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September 2021 by Brooke Smith
My boyfriend and his family have been using moores in bellville for a while and it seems like evertime he takes his cars there they come back worse then when they went in and the one for the same issue multiple times. I understand they are friendly and all but he has spent alot of money there to have more problems then what he had goin in. I finally nagged him enough to get him to take the one in particular somewhere else so it hopefully will be fixed correctly. It's sad because he likes doing buisness locally. But can't keep driving something not safe.
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September 2021 by Diantha Howell
Very professional and helpful. They go out of there way to take care of their customers. Highly recommend Moores Downtown.
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August 2021 by Viper 1000
I was traveling from Shreveport Louisiana to New York had a flat tire they fixed my tire before I was done with my cup of coffee they're very courteous and polite would have no problem going there again just to say hi?
