-
July 2024 by Abbie Henry
Doug was very helpful and ensured I got the best deal when upgrading my phone.
-
July 2024 by Dustin Gardner
Bait & Switch / WORST consumer experience EVER. The offer presented by Verizon - Bellefontaine Ohio associate Douglas C. Adams was to trade in 4 Apple iPhones and receive 4 new Apple iPhones in exchange for a new 3-year contract and zero new equipment costs as part of the trade-in PROMOTION. This was for a Business Account, and we agreed to their terms.
366 days later, we started to receive billing for these 4 phones. Come to find out that Douglas Adams issued a wholesale trade-in credit of $104 per phone and charged full retail on the 4 new phones while offsetting the monthly amount for the new phones for a period of 1 year.
After visiting the Bellefontaine store no less than 7 times to resolve this issue and after being handed off to store manager "LENNY" 3 of the last 7 times, there was only Lip Service offered. They apologized for the mistake and stated they were doing everything to resolve their mistake. This was not a mistake at the time of purchase- It was blatant disceptation by the commissioned salesperson and further perpetrated fraud with the assistance of the acting store manager Lenny.
We reported this fraud to Verizon corporate who responded that the Bellefontaine branch was NOT owned by Verizon. This is a Franchise location which is privately operated by the franchisee and Verizon corporate could not override or correct the error.
Please learn from my mistake and do NOT do business with any Verizon Franchisee, especially ones operated by TCC which is the LLC who owns multiple franchise locations. We have given TCC ample opportunity over multiple visits to correct the issue and after over a year of patient requests, they have never followed up on a single promise.
NOTE: Verizon does operate corporate owned stores and are accountable for their actions. Lesson Learned....
********
[UPDATE 7.17.2024] I called the number provided on the Google Review response from Verizon and spoke with a CSR names "Jay". Jay was good to work with and initiated a resolution. We will update this Google Review once the resolution has materialized in full.
-
July 2024 by Bruce Thomas
Great service from Doug. He was very helpful and made the appointment enjoyable.
-
July 2024 by Amber Thomas
Doug is awsome!!! Very helpful.
-
July 2024 by Dan
Waylon,
Hey Waylon was great and will recommend having him helping you out
-
July 2024 by Donald Emoffitt
Waylon, thanks for helping me out when my phone was broken
-
July 2024 by Matt Victoria
Waylon, thanks for your help getting us new S24s
-
July 2024 by Brad Langoehr
Waylon, thank for helping me
-
July 2024 by Travis Duvall
Waylon, thanks for helping me with everything.
-
July 2024 by Thomas Seiler
Waylon, Thanks Great Service, stayed after hours to help me! Thanks!
-
June 2024 by Denay Purtee
Waylon, he went above and beyond to help me today and had great customer service!!!! 10 starsssssssssssss!!
-
June 2024 by Wendy Jordan
Waylon, was awesome and very helpful!
-
June 2024 by Denico Fudge
Waylon, amazing service! Very quick set up. Could not be happier!
-
June 2024 by Howard Haycook
Waylon, thanks for all the help. Great service!
-
June 2024 by Joyce Hansen
Doug was good helped a lot
