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July 2024 by Lars Uriel
I went in to upgrade a phone to another phone and not only I had to go in 3 times because was always something incorrect but they added a new number instead of upgrading mine and swapped my plan without my consent after I explicitly asked to keep the same plan. Im hoping they fix the mistake of adding an extra line but next time I will instead do it online.
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July 2024 by Penny Ward
Christina was kind and helpful.
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July 2024 by Tej Singh
This shop is scam. They won’t give you all the information. Don’t get charge for device set ups. I don’t recommend this place .If you want to switch to Verizon, you can do it by yourself.
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July 2024 by Natalie Hays
We had issues with a line on our account for months. We spoke with several representatives and tried many different solutions to no avail. Steven at the Bellefontaine store was able to take care of our problem in a matter of minutes. He was professional, kind and very effective.
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June 2024 by Janet Hoehn
They were really helpful.
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April 2024 by Anne Lightle
Help was great. All needs were met. Will continue to return for future needs.
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April 2024 by Sharon Hager
The customer service rep was very knowledgeable and professional. He made my experience a pleasant one.
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April 2024 by Kim
Andrew was very helpful and I enjoyed talking to him.
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March 2024 by randy beck
Really helpful folks
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February 2024 by April Riblet
Amazing customer service. My wants and opinions were top priority and listened to. Everything was explained to me to where I could understand them. I will be referring this location to my friends and family.~April R.
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February 2024 by Vicki
Always great customer service and always gets the problem fixed.
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February 2024 by Brenda Frasher
Andrew was very patient with me, even though I was impatient for no reason! He was kind and knowledgeable and gracious. He greeted me as soon as I walked in the door. He wrapped up his business with another customer and answered all of my old lady questions LOL ?Super nice visit. This had always been my go to store and he was the nicest person I've ever dealt with at this particular store.
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February 2024 by Tim Smith
Very knowledgeable staff member solved problem 3 other stores/representatives couldn't. Highly recommend
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February 2024 by Angela Mattox
Terrible customer service! When we asked about an order that was placed for store pickup they told us they couldn't find it and proceeded to say "I don't know what to tell you, maybe you should call customer service." Way to help your customers out! Thanks for letting me see that TCC Verizon stores are the way to go because they helped us! Never would recommend this store!!!
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January 2024 by Tim K.
Verizon is trash, they recently altered the features of their service plans to disable hotspotting unless you pay extra. Despite signing up before this, they won't restore my ability to hotspot without paying extra.Just use Spectrum mobile, they have the same network, are cheaper, and don't do their customers wrong like this.UPDATE/REPLY:Already spoke with two corporate CS, one on the phone and another via Twitter+website. Same reply from both, just extortion attempts.
