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March 2024 by Holly M.
We came here from Springfield, due to poor service, long waits, and cold food at the Dunkin there and in Urbana. Online states they're open. They're not!TEMPORARILY CLOSED! Reopening on 3/31/24.We wasted our gas & still have no coffee. Ugh. Why is something SO simple, so DIFFICULT to get these days? Someone please update Google!CLOSED UNTIL 3/31/24!
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March 2024 by Faith Wittenauer
I am convinced this is where people go to work in hopes they will be fired so they can get on unemployment.
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March 2024 by Sharyn McNeil
Tried to use the drive thru but was told she only was taking mobile orders, so I drove around, parked, downloaded the stupid app, placed my 6 sandwiches & frozen hot chocolate. Paid via the app, so it would be quicker, and got back in line, only to get to the window 5 minutes later, to be told that she didn’t have hot chocolate mix. So I asked to replace it, and she could give me a fountain drink.(I don’t drink soda/pop) So I asked how long the sandwiches would be and she said, “Oh our sandwich machine is down.” So then, being as polite as I could, asked for a full refund, since I paid already for this meal. I was told she was new (ok, cool) but that her training manager had left for a family emergency and she didn’t know how to reverse a transaction yet. I was told that I could come back tomorrow and the manager could refund my purchase, or since I’m visiting from CALIFORNIA, I could call after 12:00 today to SEE if the manager was back. She couldn’t take my information and just ask her manager to do it, it’s up to me to get my money back from DD because I wasn’t told at the drive thru that they were out of things. After trying to call for the past few hours, my mother will have to go back to the store and ask for my money back. So sad too, my husband is a veteran and said that corporate DD took care of him on his 12 tours in Iraq. We won’t be going back to this location. (Especially when the lady behind the counter looked like she just snorted a line, maybe she just needs a tissue, but that white stuff didn’t look quite right.)
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March 2024 by Aaliyah speert
Got a cappuccino and iced coffee. The cups came out half full. Asked the workers to fill the cups up all the way. They filled the cappuccino up 3/4 of the way and never came back to the window about the iced coffee. 10/10 don’t
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February 2024 by Jeannine Stewart
I worked here for a day in a half, it was OK but I got overwhelmed due to it being a lot to learn. There were many employees working really hard trying to get things done but the frustration was building up. I will still go here to get my drinks. I experienced great hospitality. Keep up the good work guys!
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February 2024 by Kara Thornburg
Would give 0 stars if it allowed me to. The absolute worst place you could work. Ignores when you can work and schedules you on any day that you can't. Then tell you it's your problem if you have no one to watch your kids?♀️ Maybe they'll realize why they're losing so many employees before they have to shut down. The corporate manager is a joke and will call you to yell at you if you don't show up for work even when giving a notice. Honestly worst month of working I've ever experienced. Everyone is two faced and they try to get you to make other employees quit. Again this place is just a full on joke!!??
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February 2024 by Dana Kuck
They didn't give us half our order and were rude when we asked for the rest. They burnt the sandwich I got. They gave us the wrong drink and the drinks that were made were not upto the standards of other dunkins around.
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January 2024 by Cindy Longbrake
I haven't tried any but coffee and donuts, now and then.
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January 2024 by Rylie Thomas
this place, at this rate, needs to shut down permanently or until they can find workers & managers that will ensure the quality of the food and drinks they serve is up to par. every time i’ve been here, the customer service has been terrible. they are more times than not out of something. i went in the other day and they were out of ALL medium cups?? i would not recommend going here. this place used to be SO good!! :((
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January 2024 by Jake H.
have went there numerous times in hopes it would be better than the last , but every single time my coffee tastes terrible and they always get it wrong. do not waste your time and money and just go to tim hortons, it's 1000 times better!!
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December 2023 by Adam G
Out of stock on brown sugar and cookie flavors. Ordered medium iced Carmel latte w skim milk. Received iced decaf latte with chocolate caramel syrup?? Visited in September and took 35 mins for 2 box o Joes and a dozen donuts. Poor
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December 2023 by Shawn M Ledcke
It was absolutely very slow and did not follow order choices as requested. I have to drive from Marysville round trip.
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December 2023 by Kristen King
Everytime I come here the coffee is made wrong and taste like straight coffee creamer. The lines takes an easy 25 minutes to get through and only a few of their people are friendly BUT the donuts are amazing!!
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December 2023 by Natasha Fissel
I had taken my daughter to Dunkin's in Bellefontaine tonight as a surprise treat before work. I pulled into the drive thru and was at the order kiosk,sat 10 minutes with no response. Beings half the board had no lights, I thought maybe the whole drive thru was down. So we decided to go inside. There were no customers inside and I see why. You cannot get service here at all. The employees were in the back and we heard them talking trash. They said " oh my god, they will not go away". From inside the store , we tried to call them and they just laughed and wouldn't answer the phone either. This place has gone downhill. No customer service at all. Dissapointing.
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November 2023 by Cindy Hoge
They were very busy today. The employees worked very hard to get the items ordered out in a timely manner.
