Toyota of Bedford serves drivers from the Cleveland area with a large selection of new Toyota and used vehicles, including innovative electric and hybrid models. The dealership offers helpful online tools, monthly lease offers, and specials, making car buying easier. As part of the Penske Automotive Group, it aims to provide a positive experience for all customers. Customers consistently praise the helpful and friendly staff, highlighting the team effort to meet individual needs. Many reviewers note that the staff is professional, knowledgeable, and attentive, creating a welcoming and pressure-free environment. Specific staff members, such as salespeople and the service department, receive high praise for their respectful and straightforward approach. One customer appreciated the quick, hassle-free service with Jessica Jones in the Service Department, calling it the best experience they've had. The sales team, including Jake Hite, Sam, and others, is often described as respectful, accommodating, and dedicated to customer satisfaction. Customers feel confident in their decisions thanks to knowledgeable staff who answer questions and explain details thoroughly. Several reviews mention that the staff goes above and beyond, even for repeat customers, making them feel like family. The dealership’s GM, Mike, is noted for his personal and attentive treatment, which is rare in the industry. Customers appreciate the genuine care and the effort to locate specific vehicles, sometimes even sending drivers to retrieve them. Many customers are impressed with the overall experience, and some are considering returning for future purchases, emphasizing the dealership’s trustworthy and respectful service.
Our salesman Jacob is very helpful. He was patient with us too! Went there past 11am just to test drive but left at 1:30pm with a brand new car! The finance team also helped us find the car thats within our budget.
October 2024
The sales person was very nice. But I had to wait a long time to get the car.
October 2024
Bought a Camry XSE there recently. Expert salespeople. Highly recommended dealership.
