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November 2023 by Anonymous Services
Even tho it took them some time. Ike kept his word and was able to get me a car. I was able to keep my job and make enough money for the car and all my bills. Thank you so much for this.
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November 2023 by Kk youtube chanel
This is my second purchase from Enterprise of Bedford. Robert Jordan was my sales person and from beginning to end of the process he was patient, knowledgeable and also available for questions I had the following week of purchasing my vehicle. The detail team also made sure I was comfortable with the cleanliness of the vehicle before I left the lot and the manager Jona was very helpful in making sure I was comfortable with all decisions made before signing the final paperwork. I highly recommend the Rockside location and Robert J. for your future vehicle purchases.
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November 2023 by Swade Green
I had a really great experience purchasing my 2019 Jeep Cherokee from Enterprise Car Sales, Rockside Rd location.I had the opportunity to work with Robert Jordan. It was a pleasure working with Robert because he was very polite, engaging, and answered all my questions I had. He wasn’t overtly aggressive trying to make a sale, like most car salesman at dealerships.I am very satisfied with my purchase and truly appreciated the experience. Thank you to everyone I encountered at this location.I highly recommend this location based of my experience.Customer service 10/10 !!!!
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November 2023 by Ahraya Pollard
I recently had the pleasure of purchasing a car at Enterprise, and I couldn't be more thrilled with the entire process. From start to finish, my experience was nothing short of outstanding, and I wanted to share my positive impressions with others.First and foremost, the customer service at Enterprise is truly top-notch. As soon as I walked through the door, I was greeted with a warm and friendly smile by the staff. They were knowledgeable, patient, and genuinely interested in helping me find the perfect vehicle to suit my needs and budget. They took the time to listen to my requirements and preferences, which made me feel valued as a customer.One of the standout features of my experience was the meticulous attention to detail when it came to the condition of the car. The vehicle I purchased was immaculately clean and well-maintained. It was evident that Enterprise takes great pride in ensuring their cars are in excellent shape for their customers.Big shoutout to Michael Catania @ Bedford! Thank you for genuineness interest in my family, friendliness, and professionalism.We definitely will recommend.
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October 2023 by Paul K.
Very nice initial impression. The behavioral change once they have your money is startling. Extraordinarily uncaring and indifferent people to any customer service issues. Be sure to get any promises in writing and be prepared to spend time getting these people to meet obligations.
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September 2023 by Richard S.
In January of 2023 my sister and I purchased a car from this location (Bedford Ohio, Rockside Road) after the lease was up on the car we previously owned. We were referred to them by Enterprise Rental Car on Richmond Road (Outstanding customer service at the rental location)During the purchase of the car a second key was requested as a condition of finalizing the sale. The sales manager agreed and gave us a written pledge that one would be provided to us at no cost. We never received the second key and have contacted the dealership ad nauseam. We were told that the key was a hard to get due to the shortage of parts at the time (Pandemic). So we waited. Then we were told that it was ordered and would be coming in soon. We waited. Then we were told that the order was submitted to a contractor and given a number to call the business that the order was submitted to. This is when we got annoyed, because we were being shifted off to a secondary contractor when we felt that is was the responsibility of Enterprise Car Sales to properly follow through with the conditions of the sale of the vehicle, with one associate saying that we gave you the number to contact the contractor. No followed up with us pertaining to the delivery of the key as of September 30th , 2023.My family has purchased 2 cars from this dealership, with only a slight incident on the first car and this incident on the second car. With so many car dealership on the Bedford Automile in Bedford Ohio, one would think that it would be a priority of theirs to maintain an impeccable customer satisfaction rating and prevent this kind of review.Now, I am looking for a car for myself and will probably look elsewhere first. My perspective is if you can't handle the small issue satisfactorily how can you handle the big issues. Customer service and satisfaction is definitely a priority.
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September 2023 by Tyree Conwell
If I could give Enterprise Car Sales a 0/5 stars I would. They are so unprofessional and unresponsive to customers. I have had the worst car buying experience possible with them. They sold me a car that I wasn't approved for. I returned the car in hopes of getting something else but I did not. They are harboring my down payment money and telling me they will cut me a check that will take months to receive. When I call they place me on hold for hours hoping I will hang up. They do not care about you once they get their money. Someone please tell me what the next step should be because at this point I am fed up with them.
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August 2023 by Niza Phiri
Adriel Watkins was very helpful and professional. Great customer service and patient. I felt comfortable from start to end. I appreciate the entire team including the manager Jana & Mike who played a good part. It really takes a team and enterprise did an outstanding job,
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August 2023 by yvette harris
My experience was very good! No pressure at all. They made me feel confident about my purchase. I was in a situation where I had to get rid of my car and they were very professional and helpful plus I got the car I wanted! Thank you Enterprise!
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August 2023 by Elle T
Gabby was empathetic to my plight regarding the scam that I had been involved with just before I arrived. She immediately began to assist me with renting a car without adding to my frustration. I wish you would employ more people like her. She was very kind and knew intuitively how to handle the situation. She made me feel like she was really a friend rather than just a customer renting a car. I felt secure when dealing with her as opposed to feeling like I had to be on alert for some loophole to be caught up in. I was lucky to have her assist me.
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August 2023 by Tag Tag
Great salesman (Daniel Sapp) - very patient and thorough explaining everything. He was very knowledgeable about the car and options. He gave me a really fair deal too!
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July 2023 by Chanta W.
The initial purchase felt amazing, as if I had made the best decision ever. The team got me into a 2021, when I was looking at lower end cars due to various reasons. A few weeks into my brand new purchase, I noticed some strange noises, I immediately called my sales person (Mike) to let him know that it sounded as if my brakes were bad. They gave me the run around. Oh Mike isn't here today, call tomorrow blah blah blah. When I finally decided to just visit them, Mike test drove my car and confirmed what I heard. He goes back and lets his supervisors know what he witnessed... The supervisor gave him (Mike) a paper stating that my brakes or atleast 1 was replaced brand new. He states "Oh sometimes these brand new parts can sound like that because they're trying to adjust"... I've never heard of that! Fast forward, here I am 2 months into my purchase and I'm getting my transmission looked at and serviced and, get this, the brakes as well... who knew please be cautious, those places like north coast and or buy here pay here company's aren't the only ones distributing lemons. These lemons just happen to look good.
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July 2023 by Nathan Mosley
Great customer service. Michael Catania was a blessing to work with. He was able to help me find what I needed for the right price. Great experience!!! Keep up the good work.
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July 2023 by Mercedes Mercado
Great customer service here.. Michael catania helped me throughout the whole process so id like to thank him and his manager for there help and kindness and helping me get a car
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June 2023 by Carrie Wilson
I was so pleased with Chanelle. She did a amazing job helping me find the right car. And within my budget. The service they provide is awesome!! I will definitely be back then purchasing another car. ?
