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April 2024 by Jeff Cochran
Amazing service. Dude came out at the end of his shift and even acknowledged that he was taking on another call afterward, despite not being required to. Winched me out of a ditch quickly. Easy to work with.
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March 2024 by Bravion
To share my details of my experience calling this tow truck company. Let me start off by saying the receptionist was so helpful and apologetic in my horrible situation. I was stuck on the side of the road; and needed a tow I call them hoping I could get a tow at 4:03pm. the receptionist told me it would be 45 minutes. Since it was early I was hoping I could get to a tire shop, but unfortunately I’m still stuck on the road. It’s now 5:40 I won’t be able to go to work or get my tire fixed. When I tried to see if I can get a little compensation. Since I’ve been waiting well over the promised time Melinda Iacano decides to not even talk to me and proceed to make the receptionist tell me that can’t do anything about it …. THEE WORST MANAGEMENT IVE EVER WITNESS
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March 2024 by Dennis Schaeffer
I was 3 hours away from home and got stuck on a road that my GPS said was a road, but wasn’t quite finished. My insurance company assigned Always for a recovery of my vehicle, which was stuck on that unfinished road on a school campus in Hudson, Ohio. I spoke with Always on the phone and described my unfortunate but seemingly simple recovery situation. Ten minutes later, my insurance company called me back and said Always would not respond to assist me. They declined to respond without seeing what my situation was; they had deduced that my car was inaccessible. Another provider eventually responded and was wonderful - got me unstuck. ?
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March 2024 by Jim Bo
Witnessed a driver trying to fight and argue with a mechanic at a shop, very unprofessional.
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March 2024 by Alex DeCola
Driver was on time and very friendly, I have a lowered 2005 Acura Rsx and they got it on and off the bed with no problems. Made today go a lot more smooth for me.
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February 2024 by Mason Radike
Transmission decided to grenade itself today. Went thru insurance and got Always Towing to come up and hook up the car. Super grateful they only have flatbeds dispatched being that i have a lowered car and for sorry if i get this spelling wrong but shoutout Jerry the driver. Got there 30mins before the estimated time, hooked up and on we went. Great atmosphere, good upbeat attitude, awesome conversation. Definitely a postive during the circumstances.-Mason that designer guy ??
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November 2023 by stefan hines
Waited for 3 hours for them to lie and say that the driver was 15 minutes away and that he would call but he never did. then didn't answer there phone trying to get back in touch with me. Horrible service! Should be out of buisness. Ended up getting another tow company after almost freezing to death. Geico should drop them
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October 2023 by Rick Jesionowski
Came within the one hour I was quoted and Ernie did a great job getting our Hybrid started and waited until he was sure the vehicle could move out of the garage and was charging properly.Service: Battery service
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October 2023 by Jennifer Bobak
Wish I could give them less than zero stars! My insurance company arranged for them to tow my car the original estimate was 100-130 minutes. After that time was up they added on an additional 40 minutes BUT THEY NEVER SHOWED UP! I’ve been waiting over 3 hours for the tow. Extremely unprofessional & unreliable
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October 2023 by M R
I wish I could give them 0 stars. I have been waiting over two hours to be towed. My insurance company contacted them.
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September 2023 by Timothy Costa
My battery was jumped and we were told to drive the vehicle for 15 minutes, within a mile of where the battery was jumped, my vehicle vehicle died. When we called and asked if they could come back and give us a tow or jump, we were told the driver was already on their way to another call and was unable to help. Was not even 2 minutes after the tow truck driver left.
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August 2023 by Bigpoppawill13
Put in an app in well over a week ago told me. Was hired just needed to sort out schedule and background. After being honest about my background. If this is ant reflection of staff im.quite alright
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August 2023 by Greg blank
They never showed up to tow my jeep. They were to tow it from a impound lot to my home. They said they would be there in the morning to pick the jeep up. I trusted them to get the jeep out of impound and delivered to my home. Instead they cost me another $199 for another day impounded, after they were highly recommended by the impound lot that had my jeep. They didn't even call me to say they weren't picking up, or let me.know any status.
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August 2023 by Joe Friedlander
There is no chance whatsoever I would ever use this company again. I was told it would be an hour. Three hours later nothing but lies from both the owner and the driver. DO NOT EVER USE THIS JOKE OF A COMPANY
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July 2023 by Michele Clarke
My insurance company dispatched Always Towing out. I'm sorry that I didn't get the young man's name, he was on time friendly and quick. I would use them again.