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November 2023 by Jagjit Sidhu
The move started at 9:15 and was done by 2.30. Record time with a great team who went the extra mile to make sure everything was placed perfectly in the new home. Highly recommend.
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June 2023 by Han Xu
We want to take this opportunity to thank Bethany Gutowski for her dedication to customer service and understanding of customer perspectives. She demonstrated excellent leadership quality and problem solving skills. We hope more staff at Morse will follow her example and make your company a top choice for customers.
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December 2022 by Denise Bursby
I would recommend this company to anyone. They were careful, respectful, friendly and just extremely efficient and accommodating. My mother lived in her house for 40 years and they were so kind to her and to the rest of us who came together for the move. I'm not related or know personally anyone at the company but can't say enough to hopefully support their business. Professional, efficient, reasonably priced and extremely good friendly group of movers.
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August 2022 by Janne Clark
Morse moving company was great!! I highly recommend them and would use them again. Good value, excellent weight estimate and overall super service & great care with my things, to and from storage.
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July 2022 by Jim Jordan
Awesome to work with!! This is the 3rd move we’ve used them for our move. Highly recommend!! Great communication, courteous and efficient!! A+++
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March 2022 by Chris Trejbal
Do not use Stevens for your move! We moved cross country and had Stevens store our belongings for a few months while we were house hunting. When they finally delivered it, many items were damaged, including antiques and large furniture. We figured it was no problem because we'd been paying for the full insurance all that time.Then things went south. They forced us to figure out everything that was broken within a week and became unresponsive to emails and calls asking for when items would be repaired or replaced. Several months later, they finally just cut a check, though for less than the repair and replacement value they were supposed to provide.The entire experience was awful and frustrating. They are an underhanded business that is happy to take your money but not do right when they break things.
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March 2022 by Charles B.
Beware of Stevens. We used them because they were recommended by a new employer in Cleveland. They picked up our belongings on the West Coast and held them in storage while we looked for a house. Finally the happy day came and everything was delivered to the new house. Happiness turned to misery. Many items were broken. Some could have been repaired. Others not. Some were family antiques. We'd paid for insurance, so figured Stevens would honor that. We were wrong. It turned into a months-long slog of calls not returned and emails unanswered as we tried to get repairs or replacement for the broken items. Ultimately they wrote a check for less than they owed. We took a loss just to be done with the frustration. Find another mover. You and your belongings will be glad you did.
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March 2021 by Amanda L.
DO NOT USE THIS COMPANY They quoted me approximately $1900.00 to pack and move a four bedroom house, with me packing up certain areas. I did this and more. Then on the moving day, the moving crew leader acted surprised and was like, why didn't "Joe" (the guy who did the walk-through of the property and the quote) have us come pack yesterday? It turns out that the quote for $1900 was "wrong" and I would have to pay over $900 more to have my things moved, because it would "screw over the movers and they would be paid less all because of Joe's error." I spoke with the supervisor who basically told me to pony up the money, and he couldn't care less what Joe did or did not do. Just don't use them!!
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February 2021 by Randall P
Couldn’t not of had a worse experience. First off all I hired this company because they advertised they moved safes. I have a rather large safe and needed it relocated. I was quoted $800 to move the safe because the company had a minimum of 4 hours which is understandable. So I decided to hire them to move all my furniture as well to help offset the cost.The salesman assured me the safe would be no issue. I even sent pictures and measurements of where I wanted the safe located into the new house prior to the move, and was again assured no problem.Once moving day came the crew was rude, and angry because they had been uniformed about the safe from their Corporate office and dispatch team. Well the house got loaded up eventually safe included.When the furniture was moved into the new house lots of damage was caused to the home. Damaged drywall and paint everywhere. Also the safe was left in the living room and not located to the previously discussed location In the new home. The crew said that even though they advertise they “specialize” in safe moving, they do not have the proper equipment to allow them to do so.After the crew left I noticed a 65” tv(not exactly a small tv) was missing. I called the corporate office to notify them about the missing TV, the damage to the house, as well as the issues with the safe location.The office contacted the crew who “magically” found my missing TV which was returned eventually. I was instructed to file a claim form for the damage and take pictures to provide which I did. As far as the safe I was told I’m basically screwed and have to figure it out my self(which cost me even more money to hire the proper team).Well almost 45 days after the move I get told that the crew said the damage to the house was already there and therefore my claim was denied. The damage was absolutely caused by this crew and company. The people who we bought the house from are even our new neighbors and can verify the damage was not there.We will be taking other methods now to rectify this situation, including contacting an attorney.Do yourself a favor and stay far away from this company.
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November 2020 by Anne M.
Great moving company! We had a big local move, required 2 full days of packing and 2 days with 2 trucks of moving! I was very nervous to hire a moving company to move and pack! All I can say is they worked very hard every second they were here! They all had positive attitudes and went above and beyond on every single thing they did! I found them trustworthy and was comfortable with them handling all of our possessions. Things were packed meticulously and the move was done without any damage to the furniture or to the homes! Not a single thing broken, not even a glass or plate. All I can say is they exceeded my expectations by a long shot!! They made a very difficult and stressful time as easy as it could possibly be. Also, I got a couple estimates and they were comparable to the other companies and came in slightly below budget.
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September 2020 by Gina L.
I used these guys for a local move in Cleveland and cannot understand the bad reviews below. I have moved over 20 times in my life (not an exaggeration) and these were the best movers I've ever had out of those twenty times, hands down -- no contest. They arrived early, were able to maneuver their truck into a tight location downtown, and moved things so quickly it took so much less time than expected. Unlike Three Men and a Truck, who I've also used for a local move, they roll down mats when they pack and when they deliver so your floors don't get scuffed or dirty in anyway. All three movers were extremely kind and trustworthy, I trusted them immensely with my things. Everything was packed well and labeled well, and they came in under their estimate! In fact, they cost less for a move where the two locations were half an hour away then when I used another moving company to move apartments downtown half a block away. I kid you not. Very reasonable prices and great service.They put my beds together quickly and well. One of them had broken from a previous incident and they offered to come back for free and fix it when I had the part, and helped me figure out a better way to get the part. Then while they were writing up my final bill and thus could have been resting, they helped take some new furniture that I had just had delivered and started building it for me for free, when they weren't even "on the clock". True gentlemen.Additionally, as I was moving in I noticed a bunny rabbit nest in my backyard as I had my dog back there to keep out of way of the movers. The movers took the time after the move to build up the bunny nest for the bunnies and to make sure they were in a safe place. I mean, why would you not use them? I would be honored to vouch for them more as there were many other exceptional things that they did, and again I have a lot of experience with movers, but the end result is that I will emphatically recommend them to anyone who needs a mover in the Cleveland area.
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November 2019 by Laura Schuller
Amazing communication from estimate to the last box. Treated my daughters move like royalty down to the red carpet! Thank you for making a stressful day less stressful!
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September 2019 by Tom Hren
The estimate was way off on the move but the workers were very good and work very hard.
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September 2019 by Nora Mcnamara
Excellent work today from 3 amazing workers, moved me from my home in Fairview Park to new digs in Battery Park. Totally on time, professional, efficient, and especially kind. Thank you for all of your help, I can give you guys my highest recommendation to anybody needing help to move without reservation. Very very thankful and grateful tonight. Nora McNamara, Cleveland
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July 2019 by Podi A.
We moved from Indianapolis to Cleveland. Our employer chooses Stevens. I had a different pile of in the garage which I told them not to put in the truck. I was planning to take it by car. The driver is very nice but one guy who helped to load the stuff took several of my stuff and put it in his car. Luckily I saw him taking my stuff away and ask him to put the stuff back. You need to supervise them all the time.
