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November 2024 by Duke Bennafield
The job is horrible they lack cleanliness and it’s rats and mice all in the product
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October 2024 by Karla Rodriguez
❤️
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December 2022 by lalisha Moncrief
It’s OK to work at Brian castle, but you gotta watch out for them.
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January 2022 by Judy Reindel
Total waste of time and energy! Gingerbread pieces we stuck together, some were not even cut to use,of course they broke. Black frosting would not come out of tube at all! Just a box of disaster and disappointment for the kids☹?
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October 2021 by N A (Wazza)
You don’t want to read my comments! Just don’t come here if you can. 8 hours to unloading few pallets
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November 2020 by Bayside Just Because
Disappointed and STILL have not received product ordered. I placed a wholesale order over a month and a half ago for holiday items through a partner site faire. I received a shipping notification Oct. 2 for the majority of the order. STILL HAVE NOT RECEIVED ORDER- NO TRACKING NUMBER, NOTHING. I have contacted them through the partner site many times for over a week and no answer. I have contacted them directly through their website, no answer, I have tried to phone the corporate office, SURPRISE- NO ANSWER! This is very frustrating as a business owner who was planning on this product for holiday displays. I was really excited for these products but based on how the company is handling their communication. (or not handling in my case) FYI Brand Castle- I answer my phone at the shop Mon-Fri 9:30-5, Sat 9-3 for you to discuss any issues with the order or problems. I don't hide behind an automated system. Wholesale customers- BEWARE.
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November 2020 by Jerry Nash
Very poor customer service, this is probably the worst customer service I've dealt with wholesaling, they will not return your calls or emails after we placed and paid for an order almost two months ago, then they talked me into waiting one extra week because they would have had my other item well now they don't have it and I still haven't received anything, I would give this no stars if I could and this company should not be in business
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November 2019 by Adelarys Montanez
I work here and i love it If u a motivated workerU will love it tooEasy,fun job
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September 2019 by danielle halsey
I recently purchased the Rice Krispies Magical Unicorn kit and it onky had the rice cereal, marshmallows, and frosting mix. It was missing several items i contacted Brand Castle about the missing items and i was contacted less than 24 hours later by Jonn, the quality control manager. He was very apologetic and informed me that he would be mailing me the additional parts so my daughter and I could complete the kit. I just received the package today which also included a hand written note stating they also included several extra items for my daughter to decorate with as well as another apology. We just completed the kit and my daughter had a great time. Thank you Brand Castle for demonstrating how customer service should be done!
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September 2019 by Danielle H.
I recently purchased the Rice Krispies Magical Unicorn kit and it onky had the rice cereal, marshmallows, and frosting mix. It was missing several items i contacted Brand Castle about the missing items and i was contacted less than 24 hours later by Jonn, the quality control manager. He was very apologetic and informed me that he would be mailing me the additional parts so my daughter and I could complete the kit. I just received the package today which also included a hand written note stating they also included several extra items for my daughter to decorate with as well as another apology. We just completed the kit and my daughter had a great time. Thank you Brand Castle for demonstrating how customer service should be done!
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April 2019 by Aliaksandr Yanutsevich
Fast unloading. I always everything like, if I am quickly loaded or unloaded. I earn when I drive, but not standing.
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April 2019 by Ricardo Kerr
Good sweets nice owners love working for them
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March 2019 by Jimmy Z.
I love working here! My wife and started this business in 2004 and we have a great time making these fun baking kits for families. Thank you!
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November 2018 by Michelle E
Fast unloading.
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November 2018 by willie gaines
Work there
