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March 2024 by Russ Araujo
My transaction was handled in a professional and friendly manner once I got to the teller's window, but it took me 25 minutes in line to get there. US Bank should hire more people for this branch.
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February 2024 by Alexis
Marcus is truly one of the best bankers I've met so far--he's well-versed in the Bank's products, policies and even new features within the app.Angie, the manager, also did a phenomenal job with hiring and training the other bankers (ex: Whitney and Brooke) who make my overall experience with US Bank to be both positive & memorable. Thank you all!
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December 2023 by Tracyna Justice
They were so pleasant to do transactions with. It was my 1st time at this branch and I was so impressed. They were welcoming, friendly, proffer and personable. I will definitely will use this Branch as 1st choice.
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March 2023 by Jared C.
Great location! My phone glitched out and I couldn't transfer money over so it resulted in four overdrafts so I explained it and they took care of it! I couldn't believe it! I just expected a little Grace but they went the whole way! Can't recommend this branch enough!
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August 2022 by Tracy Taulbee
Just putting this out there, it's very hard to write a review, I'm not able to see the whole screen so I go back and forth double checking my wording and then it clears after you go back so many.I was hacked 7 months ago and my normal Branch was Liberty Fairfield the manager there is very rude. So in the 7 months I've been to two other branches and and countless hours on the phone with the fraud and 24-hour banking, finally the Beckett ridge Branch got my money back in 2 weeks. Thank you Beckett ridge!
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August 2022 by James Reed
This place is pretty much a ghost town every time I come here you can see and feel the frustration of everyone that's waiting I regret coming here. I haven't had a positive experience with this location yet and probably never will because as I'm typing this I'm on hold as soon as they answered the phone
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July 2022 by Luis Villegas
Standing for several minutes and nobody was there at the lobby. One guy was walking around with a laptop and noticed people waiting for do transactions and he doesn't cares. This location was one of my favorite but its a joke now. Not the first time I experienced this with Usbank.
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July 2022 by JJ Ridner
HORRIBLE Drive Through window service. 3 of the last 4 times I've come to this branch, they made me wait over 25 minutes, the people behind me all leave b/c it's so ridiculous. The bank personnel are super slow And don't care.Go to any other branch, even if you have to drive an extra 5 minutes -- US Bank branches are everywhere -- SKIP THIS ONE!
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April 2022 by Shawna C
They are literally just standing having conversations as one employee works. Must be nice to joke and have fun while I've person does the work and customers stand in line
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April 2022 by Jay C
This place horrible been waiting to talk to someone for an hour everyone is just in the office joking around just looking at me sit here
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February 2022 by Peter Chadwick
Disappointing and no longer a community bank and more like a national bank without the cherished customer service
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July 2021 by Michael Carter
left me waiting in line forever just trying to withdraw my money
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July 2021 by Jordan Holian
I talked to Andrea over the phone at this location and she was awesome! She was so nice and very understanding. I was upset about my situation I was in regarding subscription payments, but she made everything easy and smooth. Her personality is amazing and very fun to talk to. Give this lady a raise!
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May 2021 by Roger H
Even with a faulty lap top Angie was fantastic. That's why I live in Eastgate, but bank in Westchester thx
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May 2021 by Carlos “Pupildel” Matos
So people in the lobby is more important than people waiting on the drive thru that have businesses that they need to open up . It called a drive thru for a reason not a park and wait 35 to 45 minutes until you decide the people in the lobby are done with
