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March 2024 by Justin Weaver
Went out to get breakfast and realized a headlight was out. Popped over since website hours said 8 AM (updated last week). 8:15 still not open and left. Not the end of the world, just fix your hours.
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February 2024 by E McDonald
I stopped in late night Aaron was extremely helpful in showing me how to remove vent to retrieve my expensive earbuds that dropped in vent. He was very professional and courteous.
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December 2023 by jason m
Well, the guy behind the counter stood there talking in Spanish to his buddy who was visiting him and made me wait close to 25 minutes and then acted like I was bothering him. Unacceptable!!!
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October 2023 by Linda Walsh
I didn't get their names but they were super nice and helpful in my time of need.
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January 2023 by Michael Gaines
Had a hard time locating the item I needed, but eventually I did find the silicon spray.
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December 2022 by Matt Lyden
Zack did an amazing job today helping me with a rather unique problem. He went above and beyond to make me a very happy customer today. Thank You Zack! The entire staff was very welcoming and helpful. Today was my first experience at the store it was amazing! I will be back. Thank you!
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December 2022 by Holly Miller
Very helpful and knowledgeable staff.
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October 2022 by Lilly Jones
Good pleasant people ☺very helpful
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September 2022 by Bret Bowman
Friendly service and had exactly what we needed to repair a nail puncture wound in the tire on the car.However, watch the prices! Both items we purchased rang up higher than posted on the rack. They did adjust the prices down to match, but it makes be wonder if they do this in purpose because so many customers trust that they will have consistency on the pricing, and if you don't pay attention, you're getting scammed by the higher price they try to charge you.Just keep retail stores on their toes by simply paying attention to prices and confirm they are consistent. That's my only complaint.
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September 2022 by Terry Lee
Employees are extremely rude. I Asked if they would price match the Innova 5410 Scanner which it shows 189.99 plus tax on the O’Reilly site but in the store it's 229.99 plus tax they said no. (One employee said something about taxes) Then I asked if it didn't do what I need it to do can I return it, the lady said you can't return electronics. Which is a lie because I checked the policy & called the Middletown location and I was told long as I have the receipt it shouldn't be a problem. Service at the West Chester location is a 2 out of 10. They do not care about you nor your problems and needs. Go to the Middletown location if you want better service.
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August 2022 by Glenn Dunlap
Very helpful and knowledgeable employees ??
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June 2022 by Jay C
They say they are open till 10pm there open sign says open and it’s 830 and there door is locked update your google. Go to Autozone right around corner!!
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January 2022 by Pine Mister
Good service, they had the water pump i needed in stock, no issues.
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December 2021 by chill hip hop lofi beats
O'Reilly's is the last auto parts store you go to. Period. AutoZone, advanced, etc all better than O'Reilly's. Guy told me he's never seen bars stop leak before. Rule number 1 if you need car help don't go to a rich area because if it weren't for computers they wouldn't have an idea about anything car related. Rule two don't go to O'Riley's unless it's the only thing available.
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October 2021 by Caroline Lesko
Great personnel who are helpful, and who don't "put you down" if you are a female with car repair knowledge. Good quality parts with options as to warranty, etc.
