-
August 2023 by Avneet Kaur
Very fast and great service. Thank you Austin and the team
-
June 2023 by Dan Labarowski
I brought a wheel in that had a slow leak. The wheel came with the car and the tires were mounted at a different shop. They patched and re-balanced the wheel. No charge, I was dumbfounded. The gentleman just asked me to come back for a quote next time I'm looking for tires. I certainly will. This wheel has been great ever since. I've used Bob Sumerel on several occasions. For price and service on wheels and tires, they can't be beat. Prices for basic service like oil changes are incredibly competitive too. All the Bob Sumerel stores I've been too have been well managed too, service is always prompt and professional. I will not hesitate to return.
-
May 2023 by Maddie
The store manager Jason and the mechanic that helped us were absolutely fantastic. They were such a great help when we had an emergency situation in a time crunch and they did everything they could to help us. We had a handicap accessible van and had no means of transporting my mom without an accessible van. We called everywhere possible to find any vehicle that could transport her to make her son’s graduation on time and nothing was open or available. Without the help of Jason and his team, we would have missed my brothers graduation and have driven a long distance for nothing.
-
February 2023 by Lorie Good
Great prices and deals.Great attentive staff.
-
January 2023 by Mary Coffman
Had 2 nails in my tire, took me right in, was able to fix, at no charge to me. Left them a nice tip to buy lunch for everyone. Thank you again for your excellent service.
-
January 2023 by Clara Dearman
The guys were fantastic! They got me in and out. Very nice!
-
October 2022 by RH3DD M3DIA
I arrived to this location on 10/24/22 at 5:10pm…I came here because I work right down the street. I had previously taken my 2014 dodge charger to the location in forest park 2 weeks ago and had my passenger rear tire repaired. Upon repairing they also replaced lug nuts..Since then my car shakes on the passenger side and it began getting worse. I came to this location with my receipt from the other location hoping because they are the same company someone would be able to assist.When i explained to the gentleman at the front that make care it shaking and its scary to drive. He told me he could not look at it or consider anything today and to come back tomorrow.This location is open until 6pm? Or can i not read correctly ???Either way I took my car across the street to tire discount .. and even though it is 5:20pm their employee and team were more than willing to assist . As they were able to perceive that this was potentially dangerous. I will have to pay $58 dollars for balancing and service. But thats fine with me!!! It the concern and costumer service that keeps customers !!! Will never use BOB Sumeral again.Lets not forgot im an african american women. If I were blonde I wonder if he would have offered a suggestion or at least looked at my vehicle seeing as though I had a receipt
-
October 2022 by John McC
Great tire repair service, and fast too. :)
-
August 2022 by Vidushi Trivedi
I came in to get a tire rotation and balance-- I didn't need the car urgently so I was fine with waiting till the next morning to pick up my car, later their than their estimate of that evening. To my surprise, they gave it to me free of charge the next morning because it took longer than expected, which they didn't have to do. Car works great as well!
-
August 2022 by Æsír
Jason was amazing. Really helped us out. Very kind man and excellent mechanic.
-
July 2022 by Marika Johnson
I just want to rant about how amazing Jeff is. I have been coming here about two years and they are always so friendly and comforting. Today I was a bit more emotional than normal and he just took such good care of me. I think this man needs a HUGE raise or maybe a bonus. His customer service skills are next to none. I will never go anywhere else. Also huge thanks to the whole team for being so quick .❤️❤️PS Austin did my oil change and put new tires on and I waited maybe a half hour. These guys know what they're doing and do it with efficiency.
-
July 2022 by Keith Mueller
The gentleman at the front desk is extremely helpful and great with people, I believe his name is Jeff. I have bringing my vehicles here for about 2 or 3 years and they have always been so efficient and courteous. Probably the best experience at a tire shot/ mechanic. Thanks guys amazing work!
-
July 2022 by Suzanne Longacre
I’m from Kentucky and I was in Cincinnati for a travel baseball tournament and my alternator went out!! Bob summered was recommended to me and they did not disappoint!! Such great service and attention to time and details. They even came to pick me up when my car was ready!!! Can’t say enough about the staff there!!
-
June 2022 by Heather Scott
Today, my van was making a rattling noise up front and vibrating. I was headed home to Lexington after a visit with my family in west Chester. I knew something was wrong. It was late on a Saturday afternoon and when I walked in they never batted and eye. They took my information and went to work figuring out what was wrong. After tightening the lug nuts they sent me on my way so I could travelHome safely!! Thanks Bob Summerall you all have the very BEST customer service and showed true compassion for people today. Thank you!!!!
-
March 2022 by Catherine M.
cannot recommend this place enough!! I went down the street originally and the man told me I needed to get a new tire, and he was unable to patch it. I go to bobs and he says he could patch it up no problem. He didn't even charge me! Highly recommend for women especially he was not trying to scam me like other places I've encountered!
