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June 2024 by Paige Phillips
Awesome experience overall and my issue was resolved quickly and respectfully. Jack was very understanding and patient while I tried to figure out my account information to activate my SIM card (I am still so sorry about that!). I really couldn't have asked for a better experience, especially after having a bad day. Even the other customers at the time seemed to enjoy the light atmosphere and we all exchanged some fun conversations. I left with a working phone that actually remains connected to mobile data and with the best deal I could have asked for. It definitely felt surreal encountering polite customers and and employees who still felt motivated to help! It really is something that I will think about for a while and continue to be grateful for. I hope they all know that they are appreciated. Thank you!
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June 2024 by tri67chop
I don't know why the ratings are so low?
My serviced was dropped by Verizon because my BYOP program would no longer support my phone. After a terrible experience at the Verizon store on Wilmington Ave in Kettering, I went to this store
My Salesperson was "Joey"
He was a "Godsend"
Very polite, professional and helpful
He helped me get out of the mess I was in
If you want to be treated with respect and knowledge
Ask for him
Thanks Again Joey for all your help
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May 2024 by Amanda (DeLong) McCarter
Manager David is so helpful and caring. I’m thankful he helped me and will come back to this location only as the Wilmington Pike store wouldn’t help at all.
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April 2024 by Adam Luthman
This was about the most seamless experience I’ve had at a tech store! Dylan was incredibly knowledgeable, efficient, and helpful. Everyone in the store was personable and genuine. Top notch service!
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March 2024 by Andrew Bisceglia
Yesterday 3-16-2024 I went into this Verizon store to get an upgrade on my iPhone as one normally does, the experience at this store was utterly horrible. The rep Joziah Miller was getting things sorted and it seemed that all was going to be fine. He handed me the new phone and I asked to ensure it was the same size storage and he confirmed it was, so I did not check the box myself.
When I was home and getting the transfer done it came up that I could not complete the transfer because there was insufficient storage. At this time the store had closed so I had to go back in today, 3-17-2024, this morning. I had to wait on him to get done with getting someone else service and he finally came over and I explained the error he made.
At this time he told me I would have to pay out of pocket today for the mistake he made yesterday! He said he apologized however that does little for the money I’m now wasting on the Verizon employees mistake! To top it all off I get home and I no longer have my old phone number like he confirmed I would so I’m just getting messed over by this entire interaction at this store.
He told me there was nothing he could do as it was a Verizon store policy, however, I did not open the box that day and if I would have even seen the storage difference I would have not opened or even left the store the day before. Terribly awful experience, was very upset with the rep. and the way he handled my issues.
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March 2024 by Jim
Great!
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February 2024 by Ghost “Phantom”
Good people. But monthly prices are way expensive. I prefer going for another provider that's cheaper. Most providers use the same cellphone Towers
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February 2024 by Vamp Liz
Rude and couldn’t get my number right then told me I couldn’t pick up for 24hrs on an online order
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January 2024 by Tim Pennartz
Extremely rude staff. Spoke to a representative there named Asher. When I arrived with my elderly father to get a SIM card for his phone (per direction of Verizon tech support) he initially seemed to try and help. I told him that according to tech support my father didn’t have a SIM card. He stated differently so I gave him the benefit of the doubt.Turned out tech support was right and my Dads phone did not have one. He then stated he couldn’t help in my dads situation, I again explained that we originally came to the Verizon store assistance and were referred to tech support. Tech support did everything they could but told us we could go back to the store for a SIM card and all would be good.Again Asher just kept saying “No” to every Inquiry. I asked if there was someone with authorization/permissions to do what he couldn’t “No”. Is there someone they could call to save another trip and the run around “No”.Finally I asked for the manager and he came. As I was tried to explain the situation he interrupted me and told me to hold on, talking to me as if I was his child. He wanted tell his side before I had a chance to speak at all.The manager didn’t say a word, I told him to give me back my father’s phone. As we were leaving he again saw an opportunity to get the last word by wishing us a nice day as passively aggressive as he could. I asked his name and made a complaint to the Verizon office. Shocked the manager didn’t say a single word or try to give any corrective action to our dilemma and didn’t separate the rude employee from his he situation. Instead just watched as things ensued as if he was hoping a fight would break out.Long post but I just to make sure others knew what they were getting into when they go to this store.UPDATE: Verizon tech support apologized for the inconvenience and made things right.
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January 2024 by Bruce Leonard
That's one of the better Verizon stores I've ever been into I was right in there and ride out
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January 2024 by Dawn Piper
Just terrible
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December 2023 by Cindy McSherry
Took care of me returning and then purchasing another model of Apple Watch. Professional and efficient.
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November 2023 by Cassi Hamlin
On November 2 my boyfriend and I went into the Verizon store to get them to turn off the Verizon Home $25 program. They had him activate when he was trying to set up his new iPhone 15 to waive the activation fee the guy that set us up originally told us all we had to do was come into the store and he would get it turned off after the free trial. We walked in to get that turned off today and Asher who was at the front told us that that had to be something that customer service did we then proceeded to tell him that Jayden told us that he could do it. He told us we would have to then wait for Jayden, so then Jayden was helping a customer, and I finally walked up to Asher and I asked him why he could not help us and he said it had to be something that Jayden had to do and I said OK well we just felt very pushed off because there’s three of you standing around when you could be helping us and he mumbled something under his breath very rude so then I walked back over to my boyfriend and another employee who just got done finishing helping customers came up and asked us if we needed any help or if we had been helped we then proceeded to tell him that we hadn’t been helped, but we were told he had to wait for Jayden unless he could help us. Asher walked over and was very rude to the employee that tried to help us and then very rude to us telling us we needed to stop seeking out other employees to help us when he told us that Jayden needed to be the one to do it. My boyfriend then told him he was not going to talk to me or him that way, and Asher proceeded to get louder and tell us he wasn’t talking to me that way that he was talking to both of us that way and take it out. I heard Asher make multiple comments about how it was close to 7 o’clock, and he was very annoyed on why customers were walking so close to closing. Then he proceeded to kick us out without even helping us when we did nothing wrong I want Asher to be addressed. That is not someone I would want working my store nor will I ever be returning to this store until he has been reprimanded.
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October 2023 by Lisa Clarke
John was so helpful and professional!
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October 2023 by Nathan Hippenmeyer
Pretty horrible customer service. I was told by Customer Service on Verizon's chat line to trade in my iPhone 12 at a store. I went to another Verizon store and they told me to go to the Corporate location to trade-in the phone. The first guy told me everyone has been coming in with trade-ins. The second guy tells me he can't take my phone and to call customer service. I told him I already talked to customer service and he went "Well call them again and tell them we said no." Literally no help whatsoever. I reached out to customer service again and they were completely confused by his reaction. A better customer service rep would say "Oh you did? Let me call them now and try to work things out." Lazy staff. Bad communication. I am close to switching to a new service.
