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February 2024 by Lee
Went in this afternoon to pick up perfume using a Christmas sampler certificate…not only did I receive zero assistance but when I went to the register I was met with a literal “let me see your certificate it might be from Kohl’s” umm okay kid not only can I read all the tattoos on your face I can also read the word Sephora on the certificate I just handed you. It was very much their tone moreso than what was said too. It’s always the purple haired heavily tattooed demanding kindness/acceptance but never offering any isn’t it. Wild
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February 2024 by Anita H
Everyone there was really nice, but they seemed so low on a lot of products. Other than that, all is whats expected for them.
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January 2024 by Syed Kazem
Excellent customer service
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January 2024 by Texas Love
Don't have everything I needed in stock.
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December 2023 by Alyssa Tackett
Laine was so so helpful for my friend and I!
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December 2023 by Judy Weigandt
Very busy, not enough employees.
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December 2023 by Federico Hidalgo
Excellent service, good products and availability
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November 2023 by Kelsey Merriman
I have struggled with rosacea for as long as I can remember and I have had such a hard time finding makeup products that won't break me out. Yesterday I went in not expecting much, but Erica took my experience to another level! She was so thorough, caring, and informative and even provided me with a couple of options and samples to try at home as well as help my mom find some things she wanted. I have never had such a good experience with a beauty tech at any store and she did everything she could to make sure that I found products that I was happy with. Even after she had to leave for the day the other beauty techs picked up where we left off and gave great recommendations. I will definitely be back to this store in the future!
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November 2023 by Marian Frial
Paige was so nice and helped me find a concealer that was the right shade! She was very patient and didn’t pressure me into buying anything. I will definitely be going back here to see her!
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November 2023 by Jeannine Duncan
Very helpful staff! Harley was able to quickly locate everything I was shopping for- even with minimal descriptions!
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November 2023 by Danie G.
I went to the store to pick up an online purchse not realizing that the store was closed. I saw people inside so I gently tugged on the door but both sides were locked. I made eye contact with one of the store assocites. I'll never forget her face because she literally laughed at me. I felt so humiliated. I called the store to confirm the store hours and the manager was just as smug if not the same person who laughed. I wont be revisiting this location...
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September 2023 by Tyler Hollen
The management staff here was very rude and unprofessional. One manager told me something incorrect, and when I went in to get it fixed, another said to me that I should have read and not listened to what the first manager had to say. I find that ridiculous. I reached out to corporate to have the store reach out to me, and I haven’t heard a single thing. Overall, this location has declined in quality and we never shop at this store, partly because of that and partly because the selection is limited compared to other locations in Columbus or Cincinnati.
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August 2023 by Param Dhaliwal
I booked two appointments here for two different days. Called two hours early to confirm and they said they didn't haven't an appointment. They ruined my event. What's the point of scheduling?
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August 2023 by NNeo (Neo)
I got my birthday gift.
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July 2023 by Chelsey Cummins
Made my way all the way back to the store, circles twice and not one person asked if I needed help..girls standing around just chatting. When I finally asked someone for help, the manager (she was definitely the manager with a clipboard) totally ignored me, and was just concerned about reading the hourly numbers and chatting over the headset. I worked plenty of retail as a manager, and I could tell she just didn't want to help me. She was a blonde manager with long hair, very rude. I just needed help with a setting spray lady! Probably need some more training.
