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June 2024 by Megan Drake
I had to have my car towed to this AAA at 10pm a week ago from near the Dragons stadium downtown because I had a flat tire. My tires are only about a year and a half old and I don't drive my car regularly/very much/far distances. So they were still in great condition when this happened. I called and spoke with Austin the next morning at 9am and told him I wanted the same type tire I already had to replace the one that was damaged. And to also please check the other 3 tires to make sure there wasn't any damage or holes in any of those. He calls me back an hour or so later and says he "recommends" me changing out both front tires to keep the mileage the same on them. I knew this was extra but agreed he could change them both out. He told me the cost for both tires would be $690. That sounded high, but since my husband was out of town and out of pocket and it was my sole way of getting around AND I was about to leave out of town that day when I got my car back, I told him that was okay. An hour later my car was ready to pick up. When I go to start my car, my battery is completely dead and nothing will start. So they check it for me and say it's "entirely corroded" and I need a new battery. I knew my battery was brand new within the year, but what am I supposed to do if they're telling me it's bad?? I tell them to replace the battery. So, of course, they put in a battery that they tell me my car requires that is $220 more. I start driving home and I'm finally able to get in touch with my husband, explain all of this, and he says that nothing about this situation sounds right. So he calls and speaks to Austin who tells him he put high mileage tires on my car, which is not what I already had on my car to be replaced, THEN charged me an extended warranty for even more miles for each tire that he never mentioned to me was part of the total on the phone. And then there's the question of this battery that was still practically new that I hadn't had ANY trouble with all of a sudden being entirely corroded and needing to be replaced for over 200 more dollars. Austin is completely UNTRUSTWORTHY. I feel entirely preyed on by this person I was trusting to help me out of this jam. I would discourage anyone from using this AAA, but IF you do, take a picture of your battery before leaving your vehicle because they magically corrode while on their lot.
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June 2024 by Christian Banasky
This is a really great place and they provide excellent service. Austin is pretty amazing. Definitely ask for him. Highly recommend.
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June 2024 by Christine Mayer
My issue was taken care of quickly and everyone was nice.
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May 2024 by Jim Montalvo
Don't take you car here. Even for oil changes. Just don't
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April 2024 by Allison Esposito
Austin and Jason are top notch! Excellent, honest, trustworthy work and customer service. Fantastic, smart, experienced technicians. I won’t be taking my car anywhere else! You won’t be disappointed here!
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April 2024 by perry stauffer
Great place
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March 2024 by Michael Martel
I had a great experience with Mike a couple of months ago. Like how you should listen to your doctor, I listen to my mechanics and brought my car in, and trustworthy Mike was able to get things straightened out.
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February 2024 by Shannon R.
Grumpy staff who refused to help take passport photos of my toddler, even though they admitted they could. Would not recommend at all, this branch should be shut down.
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January 2024 by Kyle Alkire
Alvin is cool. We miss Mike and wish him a speedy recovery
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January 2024 by paul spangler
Took my car there back in August to have my timing chain looked at and fix a ground wire. They fixed the ground wire and told me that my loud start up with my timing chain was normal for my car and that they looked at my timing chain which they didn't because they didn't charge me for a replacement gasket or rtx. Almost five months later my timing chain broke totaling my engine.
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December 2023 by Nathan M.
Requested road-side assistance, waited 5 hours, called multiple times and was told someone was on the way. Had to abandon the car and STILL nobody came for the vehicle. Terrible service, terrible representatives.
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November 2023 by Jeff Shanks
Great free tire inflater
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October 2023 by Charles Schlicher
Very rude macanic and service person at the desk. I have been a customer for 5 years and will never use your service again.?
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October 2023 by Rock Man
Autoclub in general sucks
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October 2023 by Amber Cook
Love this place. Always a great job at a good price.
