West Elm offers a variety of furniture and home decor items with good quality and timely delivery. Customers have praised the helpful staff and excellent customer service, noting that employees genuinely care and are always ready to assist. While some items like couches may not be on the sales floor for testing, overall, the store provides a positive shopping experience. Many customers are satisfied with their purchases and plan to buy more in the future.
Emoni and Dorothy, thank you so much for your patience and expert guidance in helping us choose our new kitchen chairs. We are so grateful for your excellent customer service.Your friendly demeanor and willingness to answer all our questions made our shopping experience exceptional. Ron and Karen Shay
June 2025
Great West Elm location. Had a chance to see the sofa and fabric options I am investigating in person. Friendly and helpful staff!
February 2025
Love it all! I recently bought the Gable Black Bistro Top with the Continental Orbit Base, and love it! Quality and design are great. Easy assembly. Heavy! The table is shown with the Haven swivel chairs and a West Elm rug. Great combo. Very happy with my purchases! Customer service is great, too 💗.
