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November 2024 by Law
Best customer service ever, the lady who helped me pick out a fragrance was so kind and helpful she was patient with me and the fragrance smelled amazing
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October 2024 by Alexis Brenner
I had such a wonderful experience here. My sales assistant Ruth was so helpful and such a dream to work with. She showed me every bag I asked to look at and gave me an honest opinion on how I reacted to seeing each bag. No pressure to purchase a more expensive bag, she just wanted me to be happy since I was getting a new bag as an anniversary gift. Thank you for taking care of me and making this a wonderful experience. I can't wait to build a relationship with the sales people here, especially Ruth.
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October 2024 by Paulami Banerjee
Disappointing Experience with Louis Vuitton Customer Service
The quality of their products can’t overshadow the absolutely atrocious customer service I encountered.
First off, the staff seemed indifferent and disinterested in helping me with my concerns. Instead of being greeted with enthusiasm and expertise, I was met with a cold, dismissive attitude that left me feeling incredibly undervalued as a customer. It was clear that once they had my money, their job was done, and they couldn't care less about my satisfaction.
When I tried to reach out for assistance with a product issue, I was met with vague answers that had no bearing on resolving my problem. Not only did they fail to provide any real solutions, but they also made me feel like I was bothering them with my inquiries. It was infuriating!
In a world where customer service should be a priority, Louis Vuitton has clearly dropped the ball. I expected so much more from a luxury brand, but this experience has left a sour taste in my mouth. It's hard to justify spending my hard-earned money on such a lackluster experience. Unless they overhaul their customer service approach, I won't be returning and I encourage others to think twice before investing in Louis Vuitton.
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September 2024 by Layth Alzyant
Zahra demonstrated excellent customer service skills and made me feel very confident about my purchase. I'll definitely return and prefer to work with her specifically, as she makes the process smooth and effortless.
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June 2024 by Ashlee Rosacco
The African-American manager of the store was very seemingly prejudiced. Made me feel very uncomfortable as a customer, and she was very disrespectful.
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April 2024 by Patrina Nickson
I had a bad experience with their customer service. My daughter, who works in another expensive store beside theirs, couldn't pick up my package even though she had the email, name, and identification. When I called, they were not accommodating at all.
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February 2024 by Zevi
You're better off with H&M, take it from me. This place is so expensive, and yes I know it's designer, but there are better designer places, for example. Ferragamo, Ted Baker, & Ralph Lauren. This place might have the biggest name but the smallest of quality.
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November 2023 by Sandra Chu
Zara was the associate who first greeted me and was less bothered to help me and just dismissed me and told me everything has to be ordered online. Great… the horrible customer service just helped me decide on a YSL bag instead
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November 2023 by Anthony M
They had a nice selection of products. The sales associates were friendly and they helped me pick out some great pieces.
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November 2023 by Ms. Traveller
I had one of the best gifts from this store! I wanted to check the price of it, so I stopped by and the employee helped me with that since I had it with gift receipt?
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November 2023 by Jeffry Moore
Very helpful staff.
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September 2023 by Robbie Hall
My name is Robbie. I was there on Sept 11 2023. I was just browsing around and new there was this store here. Omg this stores customer service was beyond what I was expecting. The associate who I talk to was so welcoming even though I said I dont have any money to spend here. She offered me a water and I ask for prices on a couple of items. I wish I would of got her name because she rocked!!!!!!!!!! and made me fell so welcome at this location. Thanks you for the hospitality and for making everyone fell welcome in a inclusive store. Oh btw I mention I worked in security in Canton Ohio.
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September 2023 by Tiffany DeLuca
The atmosphere was not very friendly. Did not feel welcomed. Poor customer service will not be back.
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August 2023 by Jennifer Lolich
Went into this store yesterday to buy a silk square for my mom as a birthday gift. The sales lady instantly seemed annoyed. I don't know if having my husband and child with me was an issue but I instantly felt a negative energy. I asked to look at the squares. I then asked to see the bandeaus. I was there to Make a purchase but was not sure exactly which I wanted. My husband then started asking prices of 2 bags that I liked. Not sure if it was the way we looked but she acted like we couldn't afford the bags. I could buy any bag in the store if I wanted. She should not judge someone based off what they are wearing. My husband said he will not buy from that location because they were judgemental. I looked like a bum that day but I had the money. They lost a sale on a bag. I did purchase the bandeau. But won't be back to this location. ?
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April 2023 by Emma Keoghan
Awesome customer service and great selection. I highly recommend visiting here for your next bag.Zahra was super helpful and very patient with me.So many bad reviews yet this is the best Louis Vuitton shop I’ve been to so idk ?
