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March 2024 by B Lynn
Everything was explained up front. Young lady Haevon helped me pick out the right frames. Great customer service…
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March 2024 by Sky Mike
haevon was amazing
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March 2024 by The Woman 10:5
Ebony is professional, knowledgeable, and very helpful. She made my shopping experience pleasant. Thank you Ebony!
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March 2024 by L Lei
Not a great experience. Went there for the first time to get glasses. The exam place is okay, as it's in the same store but separate from the normal area. After my exam I went to check for frames and I could only find expensive brands. The cheapest on the floor that I could get to myself were actually Ray Ban and Armani. I selected a few (actually the cheapest I could find) and one of the women there grabbed my basket and actually took away one pair and said that that specific one wouldn't work because they were sunglasses. Okay, understood, but she didn't know if I also wanted sunglasses. Weird. She then brought back another pair of sunglasses and said that those would work. She asked several times if my insurance covered the frames, to which I answered that I wasn't sure because it was the first time getting them. She asked if I could call a coworker (!!) on a Saturday (!!) to see if they knew anything about it. I obviously said no. She said that under my insurance (Aetna), I probably had some type of discount, but it wouldn't "help much". Spoiler alert, my insurance has pretty good coverage and $200 towards frames. She then added some type of protection plan to the estimate, which ended up at around $300 and something. I said that was way over what I expected to pay for the frames/lenses, especially since they had some type of sale going on. She then asked to see my old frames, I guess to understand what I was looking for. She said that if I expected to not spend too much, I shouldn't have selected Ray Ban, to which I answered "I picked the cheapest ones I could find". She then got up and opened a drawer where she grabbed one pair of their own brand, LensCrafters, which was under $100. It wasn't the style I was looking for so I said that I didn't really like them, and she said that she couldn't help me. That's when she returned the paper with my exam info. I asked her if there were any new collections coming in soon, and she answered yes, Jimmy Choo ones, and that if I thought the Ray Bans were expensive, I probably wouldn't be interested in those. Overall it was pretty uncomfortable and it felt like she was judging me the whole time. I won't come back to that store and probably won't go to another LensCrafters. Like I said at the beginning, the eye exam area is really good, but the store itself is very awful.
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March 2024 by Stuart Gulley
Excellent customer service from mike
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March 2024 by Jim Tamburro
Consistently outstanding customer service.
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March 2024 by University Hts. Nutrition
Thank you Mike for getting me right! Great customer service , nice & great to work with
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March 2024 by Waheedah Hardwick
Customer Service is always wonderful. Eye exams are quick and inexpensive
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January 2024 by etlevasemaj
Great service, this is where we always go and never got disappointed. The ladies at the front desk, Sara and Elloide, went above and beyond to help my daughter find her new glasses. We were treated with care and professionalism.
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January 2024 by Eileen
Beachwood location was exceptional.Ebony was above and beyond expectations! Ebony's charm, grace, professionalism and "vision" made frame selection so simple with lovely results.Thank you Ebony.
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December 2023 by Pamela Fairfax
The sales person was excellent. She took her time with me and was very patient. A great staff at the Beachwood location.
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December 2023 by Michael Alick
Very awesome experience, first class customer service. Aaron was attentive and knowledgeable helping me select the right frames for glasses and sunglasses. Ebony provided great support in helping me stay on the budget I had in mind.
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December 2023 by Karen Schaefer
I went to LensCrafters to look for and hopefully buy new glasses.They were very busy when I first walked in, so I looked around then decided to leave and come back in hopes they had slowed down, which they did. Tia greeted me as I walked in and asked me if I was in the store earlier. With how busy it was, I was impressed she remembered seeing me, even though we had no interaction at that time. Tia helped me in picking out my glasses. Her personality and knowledge of glasses and frames was fantastic! She asked what style I was looking for and she guided me to the ones she that fit the style I was in search of.It was nice to know she "heard" what I wanted. My experience at LensCrafters in Beachwood mall was wonderful. All of the employees and even some of the customers I interacted with were very pleasant. I highly recommend them.
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December 2023 by Kellie burnett
My experience was good it was very busy because it was black FridayBut Ebony wore many hats she had questions coming from everyone and she stayed Polite and Pleasant and she still greeted everyone and still took care of me SHOUT OUT AND KUDOS to her !!!
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November 2023 by Tracey Trace
Ebony was knowledgeable, friendly and professional. She helped me find the perfect frames. I love the Beachwood Mall Location because they have excellent customer service!
