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March 2024 by Misty Plata
Sadly this has new people running it and has gone downhill. I have lived here 10 years and am not allowed to have a mailbox or have mail delivered to me. Some places will not ship to a P.O Box, so I have to use my physical address. I have never had any issues until just recently. Come to find out the whole city is upset and w2's being sent back as well as any mail that is addressed to a physical address packages included which would not fit in a p.o box and it just simply needs put on a shelf for pickup. Another resident said she was told that it takes two hours to put mail away that is not addressed to PO box. all off a sudden it's an issue. If i am not mistaken this is USPS job to sort mail. If they cut help they need it back.
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February 2023 by Lisa J.
post office lost my mom's very important document that worth of $540 from immigration. we called them many times but no one can ready help us, all they just said wait for us for 3 days to call you, but we end up we are the one callinv them. the last peroson we spoke told us that we should file a claim which is we did. after for many days waiting for to response us they sent us a letter that they denied our claim. they said that they delivered the mail. we are not going to complain and file a claim if we just did actually receive the mail, but we did not. So now we have to pay another $540 for my mom just to keep her or be legal to stay with us. What a sad and waste of money. $540 is lot of money and you post office should be responsible to pay the other $540 for my mom's document.
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February 2023 by Kareem C.
I have been calling this store since they opened today. Currently redialing for the 8th time. I have an appointment, I heard their card readers were down and needed to confirm. No answer. I hope when I get to the store this doesn't make me reschedule for my passport because of something so trivial as a card machine not working. Will post update.
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September 2022 by Lona A.
Post office has been closed for 2 days because of internet problems. Unbelievable. Shame on the post master for not making this a priority. No back up for electronic failure? worked fine 15 years ago. Very upset! No name!
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May 2022 by Carina S.
I had a package delivered to the post office instead of my house, and I went to pick it up. This location has been without internet for several days, and the postal worker who took my information could not find my package, took my tracking number, told me she couldn't help me, didn't give me any direction on what to do next. Not stand at her counter I guess but she didn't say anything about whether I should wait, move or come back or what. She was incredibly rude when I was unclear what was going to happen next. She told me I had attitude, she mocked my words out loud in front of 3 other postal workers and a line of customers. It was belittling and I felt helpless, since I actually wanted my package. I've always had good experiences at the post office, and this office was no exception until that encounter. I never want to go back.
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October 2021 by Conrado M.
Had a scheduled appointment at 11 am for a passport application, due to me having to go out of town, I decided to arrive early for the appointment. There was no line and no one in the parking lot. Shaneeka - a worker at this franchise declined completing my application. Stated that the line needs to be maintained (There was no line), and noone arriving. She then told me I could come at 10am, which she then changed and said I could not come back until 11am directly after stating I could come back. She told me I would need to reschedule. I explained there was noone in the facility and she had a bad attitude when telling me she would not complete the application. I walked out.
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October 2021 by Todd M.
Very rude and unprofessional lady working at the far end. No customer service skills whatsoever
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June 2021 by Hailey S.
Recently went to this location and was very impressed. When I got into the store unfortunately there was a huge line so I thought about leaving.. But with close to 10 people in front of me I was through the line in 5 to 7 minutes. The two ladies behind the counter were quick and efficient!
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January 2020 by Matthew Jones
Love working here
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December 2019 by Anna N.
The girl changed the zip code on my package without letting me know and was rude when I needed to get something changed that only took about one minute. Was not pleased with the service or communication at all.
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June 2019 by Mark K.
Went here for my passport. I made an appointment and showed up early, expecting to be ushered into an office. Nope, right at the counter. Things went very well, the lady was pleasant and helpful. I took away one of the clerks, though, and the line got long, but the other clerk worked through things quickly, and was friendly to the other customers. As for passports, go prepared. The clerk was efficient, and helped me through some minor things. It's a bit out of my way to use as a post office, but I had a good experience and would stop back if it was handy. Big parking lot.
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January 2019 by Anya G.
No one is a fan of taking a trip to the PO, and I did have to wait in line approximately 15-20 minutes, BUT the cashier (the only cashier) was pleasant and efficient. She alone made the experience bearable. I wish I knew her name. I'd like to thank her for making the most out of a frustratingly long line with no help behind the counter. Go girl!
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December 2018 by Andrew S.
They always always have lines. Even for the machine in the lobby. One person at the counter is stupid. The tumbler for packages is ALWAYS full. Dont bother using clicknship** they never came to pick up my boxes from my house. Still had to drive back to the post office. Delayed my items a day or more after I paid for them to go two day shipping. Utter waste of time and money. Pay the bit more use FedEx or Brown*. They deliver packages not stress.
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September 2018 by Randy
Very friendly
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July 2018 by Sandy W.
Second time here in the last week at the Bexley branch. First time there was no line and one postal worker.My wait went fairly fast. Three days later I went back and there were 6 people in line and one cashier. Need less to say the line moved slow. A worker came out from the back and asked if anyone had any questions but couldn't help with transactions. Few minutes later a 2nd cashier came out and opened her line but the first one closed her. It was after 2pm so maybe they were taking lunch? Apparently there is a shortage of workers because there is a need for two people working out front. I probably spent at least 25minutes until I left
