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June 2024 by Grace Neumann
Pharmacy workers are bad mannered. Everytime I come here it seems like they all hate their lives. Always rude and some hidden attitude for some reason. Take your business else where this is not the place if you want to be treated poorly for picking up your prescription.
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March 2024 by Randie K.
worst pharmacy ever. my doctor ordered and no response after 1 year still no drug and no contact as to why there is a delay.
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February 2024 by Peter B.
Horrible service. Would give 0 if possible. Don't plan on going back. Would advise the same
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February 2024 by Suzy N.
The staff does the absolute minimum and refused to update my insurance information 15 min before they closed because it would take "20 minutes". Had to pay out of pocket. God forbid anyone works 5 min beyond their closing time.
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January 2024 by Jordan Brumbaugh
If i could give this location 0 stars I would. So unprofessional. The pharmacy staff are very unhelpful, no communication on medications coming or going. I had my medication be out of stock which would have been fine except instead of picking up the phone and conveying this information to me, they just said "not my problem, guess youre out of luck" after I had to go all the way down there because they couldnt pick up the phone when I called when it is medications that is necessary to survived. Not my fault you hate your job?
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December 2023 by Dr. Laurna Mater
Good pharmacy.
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November 2023 by Packy Hyland
I've been using this pharmacy for a few years. Admittedly they get busy, but that's true of Walgreens in Bay Village also. I think that they have improved a lot over the last year. The staff has been friendly and helpful. Additionally , I categorically choose CVS over Walgreens because CVS does NOT sell cigarettes. Walgreens' hypocrisy (selling health and wellness along with cigarettes) is too much for me.
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July 2023 by UTHMAN Alghamdi
It was a worst experience for me with the pharmacy stuff. They give me a BP monitor with other medications that cost all 49$. When I went back home I found the monitor cost me 35$. So I went back directly to return it back and they never except it or returned it. So now I lost 35$ for a machine that I don’t need or want. And they put everything together in one big bag and never told me the cost was because the monitor. I wish there is 0 star to give it to them.
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June 2023 by Julia C.
I called and asked a question and the girl thought it was a prank call....... do your frickin job. i hung up that call with zero of my questions answered and more irritated than before due to waiting on hold for 10 minutes prior. waste of time.
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May 2023 by Lee Bennett
This is one of the worst experiences I’ve ever had with a pharmacy. My husband was released from the hospital this afternoon and was to pick up a prescription. We were told the medication was waiting for approval. Not one person helped us to understand what approval they were waiting on. The pharmacist never looked up from his screen. They should be ashamed.
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May 2023 by Laura F.
While the CVS store is fine (hence the two stars), the pharmacy is another story. I’ve constantly had issues with my doctor and my son’s doctor filling prescriptions there that they claim are never in their system. Since it’s happened with different doctors I tend to think the issue is the pharmacy, not the doctors. What’s worse, is the pharmacist and pharmacy staff immediately get snippy when the prescription order isn’t there. They snap at me that I need to call my doctors office back and get the order filled again. And sometimes this happens multiple times. The one time I brought this up to the pharmacist (the fact prescriptions require multiple back and forth phone calls to get filled) and he started get hostile with me. At 35 weeks pregnant and vomiting, I just hung up. They are completely unprofessional and uncaring.Today I used Walgreens in Bay Village for the first time and I was floored that the pharmacist actually had compassion for my son who had an order of zofran for vomiting. I don’t think ANYONE at the CVS pharmacy has shown and ounce of compassion for customers. I will be using Walgreens in Bay Village going forward. I do wish they had the drive thru, but I’ll take the time to walk in the store if it means I won’t get yelled at for needing a prescription.
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May 2023 by Sarah Lynn Widener
Pharmacy staff is kind, quick, and competent. I have had a lot of dosage changes lately and they have worked with my doctor to ensure I received my medication with no gaps!
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April 2023 by Sarah W.
Pharmacy staff is kind, competent and quick! I have had a lot of medication dosage changes recently and they have worked with my doctor so I have had no gaps in treatment, which has been great!
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March 2023 by S S.
This is the worst pharmacy I have ever used. Consistently rude every time no matter who you deal with. Taking all of my prescriptions elsewhere!
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January 2023 by Lola S
The pharmacy said it is “illegal” for them to transfer Paxlovid from one pharmacy to theirs. I had it transferred to a different CVS with no problem and when I called to tell them their mistake, the pharmacist was condescending and rude and kept speaking over me. I just wanted to let him know that it is not illegal so they might want to stop telling people that, but he kept saying things like, “illegal, legal I don’t know but we can’t do it. Maybe the law changed, I don’t know.” Real helpful.
