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August 2024 by Kristen
Would not recommend. Long story but this is the treatment we received. We took our diesel to diagnose where the truck was losing oil. We asked for just a diagnostic service, did not approve any other type of work. They call back after a couple days to say it may need some engine work but their diesel mechanic is on vacation. So no one could truly diagnose it. It would be a couple weeks to get to. We understand, said we'd pick it up. We show up and they did an oil change without asking. We had just done an oil change ourselves a week prior. They charged us $280 for a service we did not ask for or give the okay to do. Then tell us that they didn't even charge us the diagnostic fee! We take the truck to another shop, in Williamsburg. 5 days AFTER we had picked the truck up from Huddle, they call to tell us the entire engine needs to be replaced. It'll run us about $14,000 and ask if we'd like to get it set up! Mind you, they don't have the truck and did not get into the engine at all. We definitely did not get charged for that. The man on the phone then wasn't even sure if they had the truck and ended the call with saying they did have it. That all we owed was the oil change to pick up. Turns out, it just needed a new oil pump. Which is a lot cheaper than a new engine! So in my opinion, and others I have shared with, they were trying to screw us. I don't know how you can diagnose something when you haven't even taken it apart to look at it? I'm not a mechanic clearly but seems like wou would have to look into something, to say it needs replaced. I've never had a mechanic try to take advantage of us before. I honestly couldn't believe it. I'm glad we were able to take it to an honest mechanic and not get taken for 14k. Have no reason to make this up, we were looking for honest service and needed a work truck fixed. Be aware before you take your vehicle in.
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May 2024 by A human (Fep A. Throtlecock)
They do great work at a fair price when you tell them exactly what you want done. however, I suggest you try to diagnose an issue yourself before leaving it to them.
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May 2024 by Mike Mcginley
I payed 500 for an oil change they rip me off big time
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January 2024 by Richard Miller
Always fair n honest. Good work at reasonable prices
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September 2023 by Jared Combs
These guys have been fantastic with the service they have given me. Good hearted honest mechanics are hard to find so I will sing their praises.
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September 2023 by Joe Venable
HONEST, PROFESSIONAL, FAIR PRICING.Family owned and owner Matt Huddle is on premises 6 d p wSeveral friends have acted on my recommendation to have Huddle service their vehicles and they all agree they had the same great service that I did.Wouldn't go anywhere else.Joe
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September 2023 by jeremy gordon
Great place to have your vehicle worked on fast and friendly
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July 2023 by Kim Kiser
Great service and prices are very reasonable.
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February 2023 by Sharon Rogers
Staff was friendly and efficient, taking my car in a timely fashion. My visit was just for an oil change but I would definitely go there agsiny
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February 2023 by Rick Richeson
Worst shop I've ever worked with.
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December 2022 by Dan Edelen
I've been a customer of Matt Huddle's for almost 20 years. He and his team are professional, smart, kind, and trustworthy—everything you would want in auto repair and service. Will always recommend.
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October 2022 by miranda B
Not really recommended they dont really have a way to pull in. lunch time should be pointed out instead of seeing a customer coming in an you leave anyways
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August 2022 by Brian Smith
Matt, John and their staff are great people! Look them up the next time you need auto service.
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April 2022 by Payton Bocks
Had an engine light problem, they fixed it with no charge took 3 minutes. great job and great customer service
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April 2022 by Laura Bailey
We've used Huddle a couple of times now and we've been pleased with service and price.
