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July 2024 by Tina Mader
Annalyse has been wonderful to work with. She has been patient and answered all my questions. She continues to respond quickly when I find more questions to ask. I love being able to talk to the same representative and to build a lasting relationship with.
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July 2024 by Robert Scott
We've been with the Reed Allen State Farm office for more than 20 years and they've always treated us right. They're responsive, understanding and seem to always have our best interest in mind. Highly recommend!
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July 2024 by Alan Scott
Reed and his staff are very attentive to your needs. I have been a client since Reed became an agent and have had nothing but good experiences. The one claim I had for hail damage got handled immediately with no issues. Can't say enough good things about Reed and his staff.
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July 2024 by Rachael Namiotka
They always respond quickly to whatever issue you have. Wonderful to work with.
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July 2024 by Ian Murray
Have been doing business with Reed Allen since I moved to the area 20+ years ago. Reed and his team are knowledgeable and responsive helping us determine our appropriate insurance needs for my family as they changed over time including auto, property, and life. Kudos on the ease of doing business so we can live our live and manage risk.
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July 2024 by Kristin G
I had a great experience setting up my car insurance payment. Annalyse answered right away and was so kind making the process easy and efficient!
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June 2024 by Will Kesling
I recently switched over and had exceptional service. JC handled all our questions and anticipated our needs. Highly recommend!
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June 2024 by Ryan Valka
I switched to reed Allen about a year ago. So far no complaints, always willing to work with me even when I call at bad times for them
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June 2024 by Kathy Frederick
My husband and I have been with Reed for many years! Both he and his team have always been extremely helpful and answer any questions we may have. We are so thankful for everything they have done for our family!
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June 2024 by Lauren Matras
I called Annalyse to update my address. She never told me this was a policy change, and more importantly never told me that I would be subject to a rate increase or decrease based on the address change. I noticed my bill had gone up and called to inquire about what happened.
Reed must have been on something this day because the way he perceived my question, he felt the need to reply with a condescending and passive-aggressive attitude. I was just trying to find out why my bill went up $2. Turns out it's because of the address policy change - something I was never informed of when I made that change.
I asked why I was never told I'd be subject to a rate increase due to my address changing for an auto policy? Wow he really took it the wrong way and had a lot of nasty things to say to me. He said something along the lines of, well people just make these changes and don't care. OK - well I do. I wasn't born knowing the ins and outs of car insurance. But boy, Reed himself acted as if I was employed by him and didn't know anything about the job.
His behavior and attitude towards me was completely unprofessional. He even said to me, "Yknow Lauren, we've been on the phone for 6 minutes and I was supposed to leave 10 minutes ago." That was at 230pm on a Wednesday. I had called at 1230pm. It was extremely rude and unnecessary for him to say such a thing to me. Why bother even calling me then if you were supposed to leave? And if you called because you care about your customers and resolving issues, why treat me with such disrespect?
I immediately changed agents and absolutely am seeking alternative coverage due to Reed's disgusting behavior. He should apologize for how foully he treated me.
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June 2024 by jamie farina
Nicest person, reliable and efficient!
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June 2024 by James Rief
Very easy to work with and provided great rates for our home and auto insurance
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June 2024 by Ashley Calce
I made the switch to State Farm and I've had FANTASTIC customer service since first reaching out. Highly recommend Reed Allen's Office!
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June 2024 by Kathy Davison
Pam is very friendly and helpful, knows how to help people.
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June 2024 by Billy Ward
J.C. Daniel’s is always a joy to speak with on the phone and very helpful
