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November 2022 by Donna C.
If I could give zero stars I would. I have had AAA for nearly 44 years, so writing this review really pains me. I loved my California AAA, but now I'm in Ohio using AAA Auto Club Indemnity Company. REPEATEDLY they have failed to process my auto-payment leaving me with NO insurance, but here's the kicker! They don't call me, they don't email me... they send me a letter in the US mail!!!! Multiple time I have been driving with NO insurance. Last month, September, my rep did email and call me while I was in Mexico and she was able to process my payment and assured me it would NOT happen again. Low and behold, happened again this month. I had been driving for 3 days without insurance. Had to cancel our anniversary dinner so I could try to make a payment on a Saturday at 6pm which no one at AAA was available after hours to help me. I logged into the portal to make an online payment, the portal couldn't even find my policy!!!! I went online to Geico and got a temporary insurance so I wasn't held hostage in my house until Monday. This is awful... after all these years to be forced to cancel my insurance like this. If you are on the east coast, I DO NOT recommend you using AAA of any branch. They left me extremely vulnerable. What would have happened if I was in a car accident and hurt someone or myself (forget about the car!). Shame on you AAA, SHAME ON YOU!
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January 2022 by Mike Fox
Always enjoy stopping in for information on vacations and any travel needs real friendly and accommodating.
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January 2022 by Clyde Alexander
Nice working with agent on potential trip within U.S.
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January 2022 by M Fox
Always enjoy stopping in for information on vacations and any travel needs real friendly and accommodating.
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November 2021 by 99 DEGREE
Saved me more on the rental car and hotel than I paid for the membership. Would definitely recommend
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October 2021 by Michael Wilder
I WAS CHARGED 132.00 AUTOMATIC PAYMENT FOR A YEARLY MEMBERSHIP AND WE DIDN'T EVEN SIGNUP FOR AUTOMATIC PAYMENTS.THEY REACHED INTO OUR ACCOUNT AND TOOK MONEY OUT OF OUR ACCOUNT WITHOUT OUR PERMISSION. SOMEBODY MADE A BIG MISTAKE, VERY UNPROFESSIONAL.
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September 2021 by Jan
Fast, friendly service
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June 2021 by Alice Howard
We love Ilona she has assisted our family for years and always has insightful information. She is very professional, knowledgeable and kind. It is so nice when I call that Mary Joe knows exactly who I am without me saying my name. If you want to take a trip, they are the best
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May 2021 by Vanessa Fulgham
Very helpful! Informative ! Thanks ?
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November 2020 by Jerry W
Do not buy insurance from these people. They change your rates without your consent.
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November 2020 by Thomas Pardee
Took care of auto insurance needs with ease
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November 2020 by David Halley
I called in my request, it was waiting for me to pickup.
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November 2020 by michael willemin
Great people
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September 2020 by Crystal Rivera
Pick up a trip tik nice people
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August 2020 by Marilyn Skrepich
Terrible location
