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August 2024 by k
Bought expired spoiled rotten smelling bacon 2x in one month, cashier was rude upon return 2nd time.
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July 2024 by Ali Baba
Workers don’t care enough. Really rude as well
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January 2024 by Catherine Geib
A truly asinine policy/protocol/rule... whatever you want to call it. My son woke up with his hand hurting from pinky down left side of wrist and figured he sprained it in his sleep. Went to buy him a brace at Drug Mart Avon Lake and couldn't. Braces are locked up and only pharmacy has the key and they were closed. It's an over the counter brace not narcotics! Before people start going off saying why I didn't take him to urgent care, he's 20 years old and didn't want to spend $100 for them to say it's a sprain and put a brace on it. Just ludicrous that you can only buy a brace there when the pharmacy is open. Truly bad policy!
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December 2023 by John Csubak
My wife and I got to Avon Lake Drugmart at 840pm. Drugmart closes at 9pm. We were notified over the PA system the store closes in 15 minutes. We were by the ice cream coolers and noticed the lights in the coolers were all off. We grabbed two cartons of ice cream Tofts and Breyers. At 850pm they turned the lights off in the store as we were still gonna grab a few things. I thought that was rude. Once home we tried the ice cream and it was real soft and melted. Were the coolers turned off? With lights off. Just overall it was a bad experience and we shop there alot.
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November 2023 by Athena Sevastos
They have great prices and very helpful & nice employees!
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October 2023 by Claire
So at first it was convenient to move my medication here, but now I wish I never did. From the beginning, I have had issues where medication is never in on time, I have to wait three days or so for anything. Now that the drive thru is down, there are times I am unable to get my meds. It’s getting bad and I’m strongly considering moving them again. My back injury just makes it way to hard to get the medication. I have it two stars because the staff is nice and they do have things when I generally need them, just don’t expect the pharmacy to.
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October 2023 by Elaine Holtzman
I always get fantastic customer service and find what I need plus.
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December 2022 by Bianca
Yesterday was my first experience. Narrow but manageable drive-thru. The system seems outdated with a camera and screen with push buttons. I pulled up and hit the call button. Nothing. Waited exactly 2mins. Figured someone was busy. After 5mins of nothing I pulled away and parked. I called the pharmacy and the lady apologized and said someone will be there to help right away. I pull up again and had a great experience. Very friendly and he did apologize for that happening. I understand it happens. People really need to slow down in the parking lot. Especially the older folks. This is our new pharmacy so for now it's 5 stars. We hope it continues to be a great experience since we need prescriptions once a month.
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November 2022 by Deborah Malisheski
All staff are so helpful and the store is always clean.
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November 2022 by Rick Spademan
I have had two occasions in the last month where I have had trouble with paying bill's, resulting in one having to pay a late fee. I can see why this location barely has a 3 star rating, the manager there is a joke. I will now go out of my way to use another location or store.
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October 2022 by Cecelia LaFollette
Don't buy a gift card here. I was gifted a $50 Amazon gift card by a friend and when I went to use it at Amazon the card would not work. Error message stated the authorization code was invalid. I called Amazon who advised me that because the card was purchased at a store and not directly from Amazon I had to return to the point of purchase. I did this yesterday...explained the situation...a manager was called and I was basically told "too bad - it's not their problem"...I cannot return a gift card. I explained I was not trying to return a card but just wanted one that worked. I also had the authorization receipt with me and was told by the manager that the authorization receipt was confirmation that the card was indeed activated and if I had an issue I needed to go back to Amazon. I explained that Amazon told me I had to return to the point of purchase. Long story short I left without a gift card that has any value and now I have to tell my friend that purchased the card for me that he is out $50. DO NOT BUY ANY GIFT CARDS FROM DRUG MART!!!!!!! Perhaps it was counterfeit? When I called Amazon they could not even locate the number of card...it's as if the card never existed. Very, very, very poor customer service. Such a shame in today's day no one wants to be of any assistance or help or make the effort to correct a wrong.
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September 2022 by Gordon Thomas
We are super happy to have the Discount Drug Mart near our home. ?The store has got you covered.You can pick up the forgotten ingredient for dinner you need, get some motor oil your car needs, and grab band aids as you head to the register.??➕..... All in the same place you get the medications you need to live and function happily.
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September 2022 by Lisa Maatz
I normally have a good experience at this store. I normally have a drug mart fan, cuz I can get just about anything I need there. But I would be remiss if I didn't note that the pharmacy drive-thru is broken again. It breaks down all the time and for extended periods of time. I am disabled and it's very hard for me to go into the store to pick up my prescriptions. Today I tried to do that when the window was closed yet again, and the store's handicap cart was not charged. Staff should be regularly checking that to make sure that it is charged. So I had to call the pharmacist and have them bring it out to the car, which they thankfully did and I appreciate. But it shouldn't have to come to that. the drive-thru window should work. This one is broken all the time and I'm not exaggerating. I'm to the point now where I'm thinking about taking my business to the Walgreens down the street. I need a working pharmacy drive-thru and this drug Mart just doesn't seem to have it. Fix it already, and probably invest in a new system. Cuz what you have is ancient and clearly not reliable. I'm a good customer and spend a lot of money there -- the prescription I picked up today is a thousand bucks a month alone. And that's just one. Not to mention all the other shopping I do once I'm there if I can get a cart. But the drive-thru's got to get fixed. It's a disservice to all customers to not have that reliable pick up window, but it's especially insulting to disabled people. Please. Do better.
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May 2022 by jn M.
First stop for everything. Customer service is too notch, clean, pharmacy is great ( their pharmacists are very knowledgeable & helpful) the pro points plans.... Sr citizens; Baby and more are a huge savings and fun.
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April 2022 by joyce walker
hubby and I have used Drug Mart for literally everything from drugs to meats& Deli to jewelry. I don't understand the few bad reviews.Never have a problem.Just spoke to Nick at pharmacy who is always ready to answer my questions.Friendly and courteous,as is rest of staff.....Kathy at pharmacy phone,jewelry ladies etc. The rude lady at checkout(other review)needs to remember-lots of us are elderly and wear HEARING AIDS.Our thanks to a great manager and staff.(we do miss UPS service) .
