CVS on Lear Road in Avon Lake, Ohio, offers a mixed experience for its customers. While some reviews highlight concerns about the store's cramped and cluttered layout, which makes navigation difficult, others praise the helpful and kind staff. The pharmacy can experience long lines due to thin staffing, and the absence of a drive-through can be inconvenient for those picking up prescriptions. However, the store does provide valuable services such as compounding, durable medical equipment, and immunizations. Positive interactions with the staff stand out in several reviews. Customers have described the store manager as exceptionally kind, always willing to help and greet shoppers warmly. One notable experience involved the staff going above and beyond to assist a family with passport photos, contrasting sharply with a previous visit to a competing store where help was lacking. This dedication to customer service has created a loyal customer base, with many expressing a desire to return. Overall, CVS has potential for improvement in organization and staffing, but the commitment of its employees provides a positive aspect that many customers appreciate.
