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January 2024 by Stacy S.
I placed an online order on Friday it was supposed to been delivered between 4:00 and 5:00 in the evening got a notification that I was going to be a 2-hour delay well 4 hours later it still have not been delivered so I tried using the app for the customer service didn't get anywhere finally got somebody on the phone they were able to get things situated and I would by like 9:00 finally that night well when my order got there the delivery driver was really nice he was awesome but all I had was two bags for $50 and those bags was two bags of chips and a small thing of LaCroix remind you for $50 two bags of chips in LaCroix well I call back to the 800 number the only thing they could offer me was a refund and I explained to them that this was all the money I had I really need the food delivered because if you refund my money it's going to be over 24 hours before I can access that money again didn't try to offer me any kind of something to help me out so they refund it my money so not back in my account obviously so I borrow money and I place another order because I don't have a car so I couldn't pick the food up so I place another order it was supposed to be delivered between 11:00 and 12:00 today on Saturday it rolls around to a little after 11:00 and I get a notification again that is going to be another 2 hour delay so I wait it's going after all the most one I called the 800 number again customer service they don't know what's wrong they try to contact the store nobody's answering that gentleman did offer me a $25 off of my next order which is helpful it would have been a lot more helpful last night when I had to borrow money so obviously last night they could have helped me but they didn't so oh there's just a delay your order will be out there so now it is 5:40 at night still no order I finally am able to borrow a car to drive out to this Walmart to pick my food up because it still has not been assigned to a driver and I see drivers picking up orders so I'm not sure why they can't assign mine to a driver so now I am waiting for my food again
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June 2023 by Sophie J.
If I could give 0 star I would. The workers are not very intelligent individuals. The curb side pick up is a joke I could've done their jobs better and faster. They don't work cars very well and all look stoned outta their minds. Highly don't recommend.
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October 2022 by Amanda K.
Significant improvement since they've gained some competition in the area. They've remodeled and rearranged to make larger aisle ways, more selection and even a decrease in their clothing prices. Sometimes I still find the need to stop here for an item or two.. but it's always the go to for Holiday items. Just can't beat their prices there. They've got the hookup on Halloween candy this year for sure!!
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August 2022 by George G.
Surprising improvement! Last year, I ditched the misery that is Wal-Mart Austintown in favor of the new Meijer's down the road. In my opinion, the typical Wal-Mart is the place your Sunday afternoon errand run goes to die, and this location is emblematic of that. Recently I heard they did some measure of renovation to the place, so I decided to give it a go. I'm not gonna lie; it's still Wal-Mart. But it is no longer The Wal-Mart of the Living Dead®. The good: They opened up the layout somewhat with new fixtures scattered throughout. The lighting seems brighter. We needed help in the electronics department and the associate we spoke to was helpful & charming. Even the greeter at the front door was terrific. (In the past, I remember the greeters acting like they were hostages.) The bad: Still giant, empty inventory holes on shelves. This isn't uncommon in the 2022 world of post-covid retail, but it still looks terrible. And the sprucing up of the location, although an improvement, still looks like a coat of paint on an aging, dogeared toolshed. I'm still happy shopping at Meijer's, but I'll no longer avoid Austintown Wal-Mart like the retail equivalent of a sewage spill it has been in years past. They truly made the place better, which it desperately needed.
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May 2022 by Elsie W.
This is the 2nd time I have purchased a 1/2 gallon of milk and it has leaked in my car. The 1st time we had to rip the car apart due to the odor. I tried calling and speaking with someone. It took 30 rings before someone answered then I was transferred to another person who said I needed to speak with a manager. After 50 rings and no answer, I hung up. Horrible customer service. Now I am just hoping we don't have to rip the car apart again. I guess we should have learned our lesson the 1st time.
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February 2022 by Marie O.
Tonya, Walmart employee and Michelle, cashier, were exceptionally friendly and helpful... true assets to Walmart Corporation! This Walmart is clean, well stocked and organized. #SatisfiedCustomer
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July 2021 by Matthew W.
Won't honor returns. I bought a pair of shoes for work and they were to narrow so I tried to return them back after 6 days even though Walmart policy is 90 days but they wouldn't take them because they said they don't accept returns anymore. They just lost a customer that spends about $1000 a month over a $40 pair of shoes.
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March 2021 by Joe B.
Poor customer service tried to purchase a few laptops for the family but they limited me to 1. Just went purchased them somewhere else. Refused to show any policy because it didn't exist.
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November 2020 by Debe V.
I have NOT SHOPPED any Walmart since July 2019. I previously gave a 5 star review from great service in past (in Oh). BUT after I bought online from Walmart....I'm done. I was home in Ohio for my grandson's birthday in NV. He is a budding artist at only six. So I ordered an art desk for 1/21/19. It arrived at son's house and he told me by looking at box that it was too small. So he put it aside til I came to lasVegas. Upon getting back in July I found UNOPENED ART DESK. I took it in to Walmart's service desk. To be fair gal tried her best to help me "trade up" to bigger (at least$20+more) BUT was refused. Told I had to return within 3 months for online orders. Took me 6 mos to get there. So I was stuck w/brand new, unopened, useless $32 present. I saw neighbor and gave to (friends sitting outside their house in car) the desk for their kids or others kids. Out the money for new one. Found one online much bigger for $8. Yippee. And seriously, in past (as long as receipt, in box, still tagged) and bought from Walmart in store....they always took back for refund OR exchange. BUT THIS NEW ONLINE.....NO. SO I and my close family/friends DO NOT SHOP AT WALMART. We may not be "big potatoes" BUT OVER a year of ALL no longer buying groceries weekly, clothes, big ticket....it still adds up. WALMARTS loss.
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October 2020 by Gary G.
You never know what the price is till you check out. I purchased a carton of paper shelf has 16.88 rang up at register $19.88. 3 inch binder 5.87. Register 9.99. . Employees put things on shelves where ever there is a spot. Little to no over site wry poor floor management
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August 2020 by Irene D.
Good people have always worked there . I talk to them everyone is helpful and if people are dismissed from their jobs it's on all of us and you those are such Racists comments you try and live on less than 12$ an hour and this is for CEO ' s if this Walmart this stir should be maintained like the Mustard seed Cafe In Akron but you don't think how many people live with dietary restrictions that are life threatening this is on you Man up
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July 2020 by Bob D.
Really disappointed with this store . When it first opened it was clean and staff were helpful . Now floors are disgusting and managers are rude. And longer and longer checkout lines because they want people to check themselves out .
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January 2020 by Casey P.
awful customer service. pick up line did not answer any time i called, which was several different hours of the day. called an associate to be put on hold the entirety of my drive to this store's location. (20 minutes)
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June 2019 by Debby Sutton
Deli closed at 8 PM?!
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April 2019 by Kelly Wickham
The people at the pharmacy know us and are very helpful. For that and groceries, we wouldn't go anywhere else.
