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December 2023 by Rudy Garcia
Nice people to ask for help.
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July 2022 by Elaine Ann
Easy online ordering and picking up, however, we ordered and picked up a Magic Chef Freezer, only to unbox it to discover 3 dents. Very disappointed, it should have been in the scratch and dent area. These freezers are not cheap.
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July 2021 by Marie O.
Home Depot has all of your gardening, patio, and building supplies.... and so much more! Check out their website! Employees are welcoming and friendly... shout out to Diann in customer service! Diann is, truly, an asset to Home Depot! #SatisfiedCustomer
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April 2021 by Aimee Gray
we actually love this store. however, their lawn and garden dept seems to have an issue with service members and the military discount. we have had multiple instances of being denied the discount because my military ID is from when I was in the military ... in 2000. after a nasty encounter last year we spoke to a manager who stated 'if it says 'SERVICE CONNECTED' they are to accept it without issue. that was last year.
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November 2020 by Brandon Mace
I went there this evening to buy a tool box a lady claiming to be the assistant manager told me she’d take 100.00 of the tool box because it was a display, I pointed out damage to her and decided to purchase. When I pulled out cash to pay for it she told me I couldn’t and I was better off getting gift cards for my 1300.00 purchase! She proceeded to get an attitude because I insisted on paying cash! Who does that?! I was treated poorly and would not recommend this store to anyone! I am a Home Depot pro account holder also I’m really frustrated!
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November 2020 by Risa Graham
Do NOT order anything from this location, the sales staff is so poorly trained. I have ordered shutters , which came in wrong, blind that were cut wrong and now a washing machine. They used the wrong address for delivery and we were told only way to fix was to cancel and reorder, its been 5 days and refund has still not cleared vendor. I'll be going elsewhere .
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August 2020 by Linda L.
What can I say whatever you need you could find it here and if you don't know what you need just ask somebody if they'll help you and the prices are just right
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May 2020 by Keith E. Clinker
H3886-82386 is my order number. It is from the Austintown, Ohio location. I ordered and paid for 4 bi-fold doors. They were supposed to be in the next days truck. 16 coming in, and no one else had a hold on any. I was told mine would be pulled and set aside. It is now the 28th, several shipments later, and they keep giving them to the contractors. I was basically told by the Pro dept where I placed the order that I was insignificant. I spend thousands in there and this is the treatment that I am getting. I have called and been up there several times. Several people have promised that my doors would be pulled on the next shipment, but they never get pulled. The same thing every load. I am switching to Lowes I guess, or to the local hardware and just order everything.
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January 2020 by Eric Scharf
Great cashier experience. Customer service outstanding!!!
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October 2019 by Kelly T.
Ordered over $2500 worth of carpet first install was fine. Second install carpet came damaged. When I called the store they acted like it was no big deal had to wait another week for the install which may sound like no big deal but when you're pregnant and can't move anything and your complete house is in disarray from moving everything out of the living room into the bedroom it's extremely inconvenient. Home Depot never called me to follow up or let me know anything was reordered. I had to call them to check on the status. Then they never called me after the install to see if I was satisfied the more they acted like it was no big deal the more frustrated I got. I spoke with three different managers and they all had the same laissez-faire attitude. It would've been nice to get a follow up call after the install just to check and make sure everything was OK. But never heard from Home Depot again. Again spoke with three different managers and they all made it seem like it was nothing. Will not be going to Home Depot for any of my future needs. When the company came to do the install they only came with one person. I put specifically in the instructions prior to them coming out that I had furniture to move thank goodness my brother was here to help him otherwise I don't know what he would've done because again I can't move anything heavy because I'm pregnant install took seven hours and luckily my brother was able to stay here otherwise I would've had to of taken more time off work I get extremely frustrated at Home Depot didn't even have the decency to call and follow up and make sure everything was OK completely inconvenient and annoying managers need to take a class in customer service
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July 2019 by T C.
I was here at this store on 7/28/2019 to buy a pressure washer hose for my pressure washer in aisle 49, there was another man in the same aisle trying to figure out which pressure washer wand to buy, I seen a pressure washer hose that was made by dewalt, but didn't see the one I saw online, so I went up to the service desk to ask for someone to come and help me with my query, the service desk called someone to come over to help me about the pressure washer hoses, so I went back to aisle 49 to wait, the other man was still there in the aisle still trying to figure out what pressure washer wand to buy, I waited about 8 minutes and a store employee finally showed up at the opposite end of the aisle from me, and said (how can I help you) the other man that was looking at the pressure washer wands said yes and I said I was the one that had you called for the pressure washer hoses, the store employee went ahead and helped the man with the pressure washer wand issue, I interrupted them and said again to the store employee (weren't you called for pressure washer hoses, he said yes) and I turned around and left the store, what BS, I wouldn't shop there if my life depended on it
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March 2019 by Kari Kreitzburg McCollum
I have used the peel and stick planks on floors and walls with little problems. I used Traffik Master gray marble tile on the bathroom wall and it didn't even stick for an hour! They fell off and broke into pieces! I am so disappointed. I am angry I wasted my time and my money on these tiles.
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January 2019 by Donnie Willis
Great sport in Austintown, two ppl that helped me out a lot is Michelle and Carl great ppl.
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December 2017 by Bob Moore
Went to get carpet for my house The salesman did not even seem like he was interested in helping me with price was high higher than anybody else plus I have no carpet to rip up no furniture to move except one piece and he wanted to charge me $100 when I told him I did not want to pay the hundred dollars he just turned and walked away did not even want to talk to me I'm a card holder for the last three years and now I'm ready to rip it up
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October 2017 by Mark Quigley
Ok service people. Lots of Parking. Fair pricing for supplies.