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February 2024 by Shawn Gayheart
went to victory honda in austinburg and with the help of kevin he got me into this 2021 honda! he helped me make it work with not the greatest credit & worked with what i had to put down & went above and beyond to get me into this nice vehicle! he worked hard in making this work for me and i appreciate all he did to get me and my family into a new , nice & safe vehicle. will be going back to him for my next one , amazing customer service!
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January 2024 by Kayla Barron
Gabe provided 10 out of 10 service today for my sale! He was enthusiastic, knowledgeable, and provided an experience unlike other car dealerships. He was listening to my needs and respected my concerns. Overall, everyone did a great job to make a memorable purchase.
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January 2024 by Rick B
Don't send out marketing slicks disguised as tax forms during W-2 season. Scummy approach.
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January 2024 by Scott Hersman
I bought a used Toyota here. The people are personable and professional. Heather was not pushy with the sale. Zack explained all the paperwork and made the experience seamless. I will be back someday.
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January 2024 by P Krott
Good experience with the service department. Danny was professional and courteous, and didn't push anything on me that I didn't need like many service departments do.. One star subtracted because the mileage on my invoice was about 6,000 miles off my actual odometer, and I prefer to keep accurate records for my vehicle.
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January 2024 by Becca Rockit
Local business, will continue to give them my business!
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January 2024 by Ashley Mcanalley
Kevin was awesome. He was so knowledgeable and went over all the functions of my car. Everyone was so down to earth and friendly.
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January 2024 by Ana Rocha
My mother and sister came in to look at inventory. My mom inquired about a trade-in and their staff decided it was OK to discuss a legal contract with my sister who is a minor and rushed my mother into signing a contract, on the last day of the month.. my mother's second language is English and she didn't fully understand what she was agreeing to. She immediately regretted the decision and within days reached out to managers who told her she could come back and do a return or exchange which they did not uphold. She is now stuck with this contract, fortunately the third party financial institution was able to help lower some of the interest after reviewing her income reported by the dealership but the mgmt and sales team at Honda was very dismissive.
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January 2024 by Matthew Melanson
This was easily the greatest experience I've ever had with a car dealership. They go above and beyond for the customer and really make you feel valued. I was able to purchase my car electronically, and they were really responsive to all calls and questions. But what puts them above all others is that they offered to pick me up from the Cleveland airport and drive me back to the dealership (45 minute drive). Heather was a true delight. She was super kind, and when I had an issue a couple weeks later, she immediately took care of it. Then, she reached back out to me a couple times to make sure everything was going well. I HIGHLY recommend Victory Honda.
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January 2024 by Grace Martin
I was traveling and stopped by Victory Honda to have my tire pressure checked. The entire staff were so friendly and helpful. I am so grateful for their help so that I could continue on my journey with no interruptions. Their expert staff did everything they could so that I felt safe and confident in my vehicle, which made me feel really happy that I stopped. Exceptional experience overall.
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December 2023 by Teri Pearson
Friendly service. Helpful.
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December 2023 by Alison Kate
I highly recommend Heather at Victory Honda Austinburg! She was so nice to work with and made the car buying process simple. If you are looking to buy a car, go to Heather!! Thank you so much Heather!!
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December 2023 by Kay Bee (Kay Bee)
If they knew they were unwilling to negotiate on the price of a new vehicle why not just say it over the phone? I made a wasted trip.ETA...Update, Bianchi Honda in Erie was much more receptive to making a deal.
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December 2023 by Duane Tenney
Wanted ,oil change and tires rotated,,didn't rotate the tires.
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November 2023 by mike a
Really appreciate this place plugged a tire at no charge in a very timely manner credit to technician Mark super friendly and a quick worker great place
