New Balance Factory Store Aurora Farms is known for its exceptional customer service and wide selection of New Balance shoes, including discontinued models. Reviewers have praised the staff for their helpfulness and patience, particularly highlighting their dedication to ensuring customers find the perfect fit. One associate received special mention for his willingness to assist a young child in selecting shoes, demonstrating a genuine focus on the customer's needs. Another reviewer expressed gratitude for a staff member who provided thorough support to a customer with specific foot care needs, showcasing a deep knowledge of shoe fitting and comfort. Customers have also noted the store's impressive discounts on high-quality clothing and shoes, with staff members making a positive impression through their attentive service. Overall, the combination of knowledgeable associates and a good selection makes New Balance Factory Store Aurora Farms a highly recommended destination for shoe shopping. Many reviews suggest that this store offers not just products, but an exceptional shopping experience characterized by kindness and expertise.
The two guys working at this store were super helpful and patient every when I came in 30 minutes before closing. One helped me look for shoes while the other gave me 5 dollars off at checkout. Amazing service 👏
August 2025
Good selection of New Balance shoes, including discontiued models. Sales associate (Anthony, I think?) was extremely knowledgeable and helpful, he knew more about shoes than the people at the supposedly high level stores.
July 2025
Would like to thank Anthony for putting a gigantic smile on my granson who turned 16 .... really appreciate you.. Hope you get a raise not many people out here like you,God bless.Great employee at new balance go see him.
