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“Levi and Joe are great with customer service! Helped with new tablet purchase and was straight forward with everything! Will be coming back for all my Verizon needs!”
“Devon the Assistant Manager, and Tyler are OUTSTANDING. I came in for a storage issue that has been bothering me (for month's) and both of these guys solved it for me in an hour and were more than happy to help. I cannot express in word's how much these 2 helped me with my phone, and did so professionally, respectfully, and with positive attitudes. To the district manager, both of these guy's deserve recognition AND promotion's. I Will DEFINITELY be coming back because of them and their positivity. ???”
“I stopped in the store because I was having technical issues and Vicki and Kayleigh were absolutely awesome! They were very friendly, knowledgeable and expeditious! I’d like to thank them for their stunning professionalism and a job well done!”
“The gentleman at the desk knew exactly how to solve the problem I was having requesting a new number for my new phone. My new phone number was still ringing under the old number. He was very knowledgeable and took the time to explain the process and gave me a new number that matched with the new phone. He deserves a raise T- mobile?”
“I cannot say enough good words about Chad! Very educated and kind… Had patience and explained everything in detail! VERIZON is lucky to have him as an employee!”
8:30AM - 5:30PM
7257 Formby Dr, Solon
Internet Service Providers
“NIC (Daryl Bunch) is wonderful to work with. Daryl is always quick to help out with updating system information and answering any questions. I highly recommend NIC.”
“CSR'S went above and beyond to help solve my problem, which is the first time I had one! It was software related. But replaced my phone (under warranty) just on case! I guess I am one of the lucky ones with Verizon!”
“Had a great experience today at the store, with Darrius he was very helpful. In my time of need for a quick solution, he was personable, and easy to work with. If you need anything at the store come look for Darrius.”
“Happened to see this and brought back memories. I was part of the original team that did the layout of cable town and built this facility. Pat Flannigan, Robin Sanders, Curtis Gram and myself rocked that place. So glad to see that many techs are still getting trained up properly. Hope it inspires some of you to move to training and help be the next leaders. Go get it and be safe!”
“Solid experience upgrading my phone here. Besides waiting a bit because I didn't set an appointment ahead of time, the staff was very informative and helpful.”
“Went here for an interview. Was given specific instructions where to go, park, and enter the building. Ended up landing the job. So I feel inclined to give five stars. :D”
“There's no way that this store & the Mayfield Heights store are the same company. Tierra was wonderful. She listened without cutting me off. She couldn't solve my problem but got her manager in no time flat who also couldn't help. However she was able to get someone from corporate on the phone with me in minutes. Unfortunately, that guy kept talking over me also but finally put his supervisor, Curtis, on the phone who stopped talking & listened & said oh you're right there shouldn't be a downpayment on anything that's free. Thank you Tiera & Curtis for solving my problem. I hope you both get raises, promotions or at least acknowledged for retaining a 13 year customer. Guess I spoke too soon. Curtis was supposed to call at 4:30 to complete the correction, it's 5:06 & no Curtis. We'll see what next months phone bill looks like.”
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“My first visit to a Spectrum store. I'm long time customer who finally was completely satisfied with Spectrum customer service experience. I worked with Emily to upgrade & revise my services. She was polite, knowledgeable and made sure me expectations were met. Well done!”