The Home Depot #6931 in Aurora is a large hardware store that offers a wide range of products including tools, appliances, outdoor furniture, and building materials. Customers appreciate the store more than competitors like Lowe’s, often noting a better shopping experience. Staff members are highlighted for their kindness and helpfulness; for example, Terry in gardening went above and beyond to assist a customer in finding a charcoal grill, even helping with the display model. Mia, another employee, offered assistance without being asked, helping customers find electrical outlets and check stock, demonstrating exceptional service. The Pro Desk team, especially Kim L., received praise for answering questions and providing better product recommendations, making shopping easier and more enjoyable. While some reviews mention that returns have become more difficult, overall, the store is seen as a friendly and helpful place for residents to get tools, appliances, and building supplies. The store’s staff and wide selection make it a trusted choice for various projects.
