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June 2024 by Kay White
Not a “real BP” it’s a waterway car wash. You can get gas, but nicotine is limited to overpriced Marborols and Zyn. Cooler items are plentiful but are at airport prices, you’re better off driving a few more feet to go to Walmart for a bottle of water.
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April 2024 by Alan Goldberg (Alan)
Easy with a great car wash
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September 2023 by Justin R.
Took my truck through to get a good wash and normally get the best outside package they have which is the ceramic package. Went and purchased that and to my surprise for the amount , that they no longer dry off the car and supposedly the tire shine come inside after it leaves the bays. I can tell ya it most certainly does not and half the truck was still dirty. I had to clean it again at home and redo the tires. Wont be back as the services dont match the price and definitely dont match tge quality anymore
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May 2023 by Erica B.
My friend and I were out and about and she asked me if I knew a place that does interior car cleaning and I remembered that this place does, so I suggested this place. She opted for the thirty eight dollar package plus six dollars to wash the floormats. They call us over to let us know Everything was finished, and when we got to look at the car there were still crumbs all over the seats and in the consoles and dust still all over the dashboard. I pointed it out to them and the kids said that they don't move anything around, so I asked them nicely to please just vacuum the seats and the consoles and he did but they didn't wipe anything down so I literally took a. Rag and wiped the consoles and everything down while we were there. I think the price is absolutely outrageous for the service you get. How hard is it to actually do a decent job especially when you're paying that kind of money? I understand that these are younger kids they have working there but they could supervise them and show them How to do it correctly. Unfortunately I will never go back here again because for the price you don't get anything really. Save yourself some money and do it yourself if you can. The young men that we talk to were very polite but they need to really be taught. How to clean a car and there? Needs to be. Higher standards because people are not going to return if it keeps up like this.
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May 2023 by Joyce D.
They've moved to automated ordering and payment. Service was terrible. Complete rip off.
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April 2023 by Frank V.
Sitting in the waiting room after they shocked me with their $50 price. I had already been sucking up the declining quality over the last two years (just kids, etc). I won't be back at these ridiculous prices...
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December 2022 by B Man
Great customer service representative skills.. Artice!!
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July 2022 by David S.
Six-car family and frequent purchaser of the whole thing carwash. The cost has jumped from $29 to over $50 with formerly included services like squirting off rubber mats now costing extra. They have lost my business due to their price increases. It is gouging.
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June 2022 by Stephanie Q.
I will never go back. $47 for inside and out plus $3 for cargo vacuum and $3 to vacuum the 3rd row. why do you charge $3 for something that takes 30 seconds. It's like a slap in the face. $53 for 15 minutes of cleaning. I will be going down the street to do a better job by myself for a fraction of the cost.
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August 2021 by Heath F.
I purchased the whole thing package certificates in 2020. I came today to get my car washed and now I'm Told they no longer include mat washing and removal w this package. How do you change this when it was purchased based on what was included.
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May 2021 by jade j.
WOULD NOT RECOMMEND! I had been here a few times and decided to sign up for a membership. After which I sent my car through for a wash with one of the employees. When my car was returned my entire front windshield had a crack! A Crack that both the employees and the manager agreed was not there before entering the car! But had the audacity to tell me they weren't liable! Instead of causing a scene I opted to contact the corporate office. It took me three days of leaving voicemails before anyone contacted me back! Just for the corporate office to say the have to go off the word of manager. No investigation! Nothing! Now I'll be out of money for a worthless membership and the repair cost of my windshield! THE WORST CUSTOMER SERVICE I HAVE EVER HAD!!
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April 2021 by Josh Bower
Great and speedy service. Excellent attention to detail!
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April 2021 by Brittani Gorka
Got my car washed and detailed, got the most expensive package and my car wasn’t even clean and still at dust on the dash and wrappers on the floor. My car also had water spots all over the window.. My car wasn’t even that dirty to start with. I had to go to another place to get it detailed after I was at waterway. Will never be going back.
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April 2021 by Lauren N.
Took my car in on an amazingly warm day, especially considering the unpredictability of the Cleveland weather. I've been to this location many times, given I am a monthly member however I must say on more than one occasion my car wasn't clean... while I could complain I have just taken it back because I am a member. I do wonder what happens when someone that isn't a member is completed and their car is still not clean... not sure if this is just a factor of going to a drive-thru car wash and not a hand wash however when you spend $35 and up for a car cleaning you want to leave clean! I will say the employees at the location seemed to be working hard on cleaning/drying which is a plus. I and many did seem to be high school students, also a plus.
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February 2021 by Sue Adkins
They do a great job on the car. The employees are always nice and hard working
