The O'Reilly Auto Parts at 743 East State Street in Athens, Ohio, carries parts, tools, and accessories. The store offers services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. It also resurfaces brake rotors and drums, builds custom hydraulic hoses, and has a free Loaner Tool program. Reviews highlight generally great and excellent customer service. Parts Professionals are described as extremely helpful, knowledgeable, and considerate, taking extra time to answer questions and explain problems. Customers report they are always ready to help and never disappoint, with service that makes them definitely plan on returning. One isolated incident involved a customer who became extremely upset over an honest mistake, yelling and acting in a ridiculous manner. The employees and manager handled the horrible situation by trying to explain, offering a refund, and working to keep the situation calmer. The employees are acknowledged for doing the best they could under those circumstances. Overall, the store is noted for providing outstanding customer service and great experiences, with a crew that is helpful and goes out of its way to assist customers.
We stopped in today for some parts. Lee was very helpful with answering the questions we had. Not only that, he was kind and easy to talk to. As always, great customer service at Athens Oriley!
August 2024
Justice did a great job taking care of me and my car, I have no complaints. All questions were answered and he was considerate, taking extra time to look over my headlight bulb and explain what the problem might be. It was excellent service and I'll definitely be returning!
June 2024
Justice and the rest of the crew there at East State Street are extremely helpful and knowledgeable. I work for a local mechanic and use this location all the time and they never disappoint!
